Mary Brodie

mfbrodie (@mfbrodie) | Twitter

What Customer Experience Really Means

• Duration 2m

Article: The Continuum from Pity to Compassion

Your business may win markets, but does it win customers? Customers are won through their hearts.

Dream Big: Customer Experience (CX) Strategies for User Experiences (UX)

• Path
• Rating5.0
• Beginner

What is Customer Experience? UX Meets CX | Forge and Smith

The Case to Replace Intranets with Bots

B2C and B2B audiences have more in common than you think

Article: It All Comes Down to Feelings

UI / UX / CX / Usability; the difference and why it matters.

Emotional Engagement: The Magic Ingredient In Any Customer Experience

• Path
• Duration 5.5h
• Rating5.0
• Beginner

Article: How Emotions Guide Our Lives

https://gearmark.blogs.com/ux_and_agile/2014/10/you-cant-make-a-customer-buy.htmlhttps://gearmark.blogs.com/ux_and_agile/2014/10/you-cant-make-a-customer-buy.html

Listening with Empathy to Connect with Customers

From User Experience To Customer Experience | UX Magazine

Knowledge has a date stamp. How does evergreen content fit into recording history?

Gearmark | Home

Good UX Isn't Enough: Why Good CX Is Important, Too | UserTesting Blog

"No one ever got fired for buying from IBM." How emotions drive our purchase decisions.

We're all a little like Deadpool in some way. That's why we like him (and why that franchise is so lucrative!)

Emotional engagement: The magic ingredient in any customer experience

• Duration 56m

The Mobile Revolution: Reconstructing Familiar Interactions | UX Magazine

A brief history of customer experience (CX)

• Duration 1m

Oh no! Your contempt is showing!

Article: The Dos and Don'ts of Collaboration

The rough cut: Intro - How to create memorable experiences

• Duration 2m