
Mary Brodie
I’m a senior business and marketing consultant with 15+ years of experience working with leaders and executives to translate their corporate vision into compelling strategies and actionable plans. I have strong expertise in customer experience and am passionate about creating cohesive strategies for digital transformation, product marketing, business processes, and branding that result in successful launches, increased product adoption, lead generation, and revenue growth.
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mfbrodie (@mfbrodie) | Twitter
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Emotional Engagement: The Magic Ingredient In Any Customer Experience
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Listening with Empathy to Connect with Customers
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Article: It All Comes Down to Feelings
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B2C and B2B audiences have more in common than you think
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Article: The Continuum from Pity to Compassion
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We're all a little like Deadpool in some way. That's why we like him (and why that franchise is so lucrative!)
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From User Experience To Customer Experience | UX Magazine
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"No one ever got fired for buying from IBM." How emotions drive our purchase decisions.
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Knowledge has a date stamp. How does evergreen content fit into recording history?
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Dream Big: Customer Experience (CX) Strategies for User Experiences (UX)
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Oh no! Your contempt is showing!
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Your business may win markets, but does it win customers? Customers are won through their hearts.
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The Case to Replace Intranets with Bots
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Good UX Isn't Enough: Why Good CX Is Important, Too | UserTesting Blog
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Article: How Emotions Guide Our Lives
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The rough cut: Intro - How to create memorable experiences
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UI / UX / CX / Usability; the difference and why it matters.
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Article: The Dos and Don'ts of Collaboration
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The Mobile Revolution: Reconstructing Familiar Interactions | UX Magazine
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Gearmark | Home
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https://gearmark.blogs.com/ux_and_agile/2014/10/you-cant-make-a-customer-buy.htmlhttps://gearmark.blogs.com/ux_and_agile/2014/10/you-cant-make-a-customer-buy.html
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What is Customer Experience? UX Meets CX | Forge and Smith
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A brief history of customer experience (CX)
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What Customer Experience Really Means
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Emotional engagement: The magic ingredient in any customer experience