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The foundational goal of customer service is to resolve problems and complaints. It’s critically important, then, that we ensure our solutions are actually implemented and customers feel confident we’ve solved their concerns.
It can be tough to know where to start when you need to take your event online. You have to consider the type of event, what you wish to accomplish, what success looks like, and more. And that's before considering...
A brand evangelist is far more than just a satisfied customer. They are tireless promoters of your business who make advocating for your brand a way of life.
Having spent the better part of a decade (2011 - 2019) as a senior member of Yelp's leadership team, being on the receiving end of a frustrated client call was something we had no option but to get good at...
Gamification is the process of taking a learning experience and integrating game mechanics into it to motivate participation, engagement, and loyalty. Gamification takes the data-driven techniques that game designers use to engage players and applies them to non-game experiences to...
"If it's your job to to eat a frog, it's best to do it first thing in the morning. And if it's your job to eat two frogs, it's best to eat the biggest one first." -Mark Twain There's always...
We all know the feeling. You have to get up in front of an audience, and it can be nerve-wracking knowing how to present the right information, with a clear set of slides, in an engaging way. We have all...
Imagine, for a moment, you had unlimited insight into the mind and behavior patterns of all of your customers and clients. That they simply told you what you spent hours trying to figure out. Now, realize the potential this has...
Whether you are a professional attending a virtual conference, a student transitioning to online learning or simply a person wanting to master something new with this newly discovered “free time”, chances are you are spending a lot more time in...
This is an online course designed around promoting and discussing student-led voice in civic engagement. Our aim is to provide all educators with a historical lens as well as tools and frameworks to equip adults as allies and supporters in...
HELP WANTED! NOW HIRING! I WANT YOU! The days are long gone when job posts were very transparent and clear about who and what they wanted. Job ads are much more complicated now and your ideal candidate is sifting through...
Suggested YouTube videos for WFH Therapy and sanity health. It is important to let your mind rest with laughter. Studies have shown it resets the mind as well as sleep. Thus, take a 15-min break after a long conference call...
Sales expert Brian Tracy once said, "Approach each customer with the idea of helping him or her solve a problem or achieve a goal, not of selling a product or service." Cold-calling can cause anxiety for some but others see...
In the past few months, online events have grown tremendously due to many people working remotely. I have attended events whereas half-way through the event, attendees' mind tends to shift because they lose interest in the presenter or speaker. Whether...
Have you ever had to teach a course or workshop either face-to-face or online, where you have a lot of content to share, but you don't know what learning activities you can implement to check that students have acquired the...
Hiring the wrong employee is a mistake that can cost your organization thousands of dollars in wasted productivity and salary costs. But how do you get it right? Here, experts share some of their tips, tricks, and secrets to success.
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