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Presence, productivity, thinking, communication, relationships, and career management: your ability to manage and master each one of those moves you closer and closer to advancing your career. This path is one of the most comprehensive in Pete's...
Emotional Intelligence, the ability to identify and manage your own emotions and the emotions of others, can be used to your advantage in work and in life. After completing this path, you should be able to define emotional intelligence, determine...
Here's a great guide to starting up a meditation practice from scratch. Let this comprehensive guide for beginners show you the way...
Curated By: Shenetta Byars There are several ways customers can pay for their goods and services, and more and more are being added as technology advances. This path covers the basics of collecting payments, processing the payments, and lastly,...
Let’s talk! It is true that anyone can begin a class conversation, but not all conversations are fruitful. It is not enough to simply open the floor for discussion. If you really want to initiate juicy and impactful discourse in...
Stop hearing and start listening! In order to really connect with your customers, managers, and colleagues, active listening is key. These resources can help you develop the skills that can serve as the foundation for good communication.
So you've created a training course! Now what?? By looking at the various outcomes of the training, you can assess the validity and value of your training course on the trainees and for the company, and based on this knowledge,...
Whether you’re managing a team of 100 or team of 1, you want to be an effective leader and coach, one that can both motivate, influence, and inspire the people you work with. A critical component to leading a team...
Couldn't make the meeting? Missed the live virtual session? No worries! Recordings and associated materials for amazing.community events can be accessed here.
Customer experience (CX) is a driving force in every organization and has opened a whole new career path. What’s driving this movement is that how people and companies purchase goods and services has changed dramatically in the past ten years....
Do you start each morning anxious about all of the things on your plate? Each of them swirling in your mind, leaving you too overwhelmed to actually accomplish any of them? What if there was a way to quickly and effectively write your to-do...
The opportunity to appraise staff performance opens doors to improvement in workplace communication, employee engagement, and organizational goal alignment. In many workplaces, the performance management process culminates with an annual performance...
There has been a long-held myth in the business world that workplace culture is either too squishy or too complex to define and manage like other core business functions—and that is simply not true. In fact, culture is arguably one...
Essentially, everything you do on a daily basis involves sales. Whether you are selling an idea, a product, or a service (or being sold to), you are constantly engaged in the process of capturing an audience's attention, presenting some level...
Most of us only know the most common, basic format for a resume. We are all aware a resume typically includes your work history presented in chronological order, and any additional effort given to it usually involves word choice and...
This path will give you a full understanding of the responsibilities required for this position as well as teach you the skills required.
HR departments have changed a lot over recent decades. Previously they were known to serve two primary roles: hiring and firing. Slowly people are starting to realize the potential and power HR departments have within an organization. These changes...
Are you ready to expand your team or backfill an open position? Whether you’re an experienced manager or this is your first time hiring someone, this can be a stressful activity. We’re all busy enough, and finding a new team...
Wouldn't it be perfect if your job postings always attracted the right fit? If the ideal candidate was the first to apply and your work was done after just one day of your ad being active? What if there was...
Your customer is upset, I mean really angry. They call your organization to resolve their issue. They are greeted by a friendly voice who knows how to respond to all of their cues seamlessly. Soon they realize they are speaking...
You are always busy. Between juggling multiple project deadlines, conference calls, and meetings, you have a pretty full workload. We get it. For things to run most effectively, you need to schedule, maintain, and update appointments as efficiently as...
Merriam-Webster Online defines assertiveness as being "disposed to or characterized by bold or confident statements and behavior." Many people confuse assertiveness with anger & aggression; but being assertive is simply an expression ...
Most managers don’t perform the management responsibilities of their job unless there is a "special occasion": 1. Something goes wrong 2. More work has to be heaped onto an employee 3. Changes of course or new strategies have to be...
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