Email remains the life blood of business communications. Every time you send an email, your reputation, effectiveness, and productivity are on the line. Whether you’re communicating with customers, partners, or colleagues, take a moment to make sure you’re contributing value...
Journalism students are taught to fact check, Law students are taught to fact check and in the world of accounting, one must always fact check. Check the numbers, review the supporting documentation, check for approvals, and recheck the numbers again....
Almost everyone can recall a not-so-good customer service experience. In these situations, you probably walked away feeling frustrated because your needs or expectations were not met. Do you know what differentiates "good" customer service from "bad" customer service? The answer...
Take ownership of the customer experience for internal and external customers. Every person within an organization contributes to positive or negative customer experiences. A single person can impact culture, life morale, innovate products, and create customer evangelists. How will you...
There has been a long-held myth in the business world that workplace culture is either too squishy or too complex to define and manage like other core business functions—and that is simply not true. In fact, culture is arguably one...
Wouldn't it be perfect if your job postings always attracted the right fit? If the ideal candidate was the first to apply and your work was done after just one day of your ad being active? What if there was...
Math calculations are embedded in our day to day lives and we’ve been calculating since birth…well not birth but you get the picture. As we mature, so does the type of math we encounter and some of us grow up...
Looking to start a business or grow an existing business, find tools and resources you need here from a serial entrepreneur.
Many people link blockchain to bitcoin and cryptocurrencies in general. But it is not only related to digital currency. Let's try to better understand how this thrilling cyber code work.
Relinquishing work sounds easy, but there's an art and science to delegating effectively. In this path, you'll learn more about the psychology behind delegation and how you can use it as an opportunity for development for your team.
Being creative as a job - is a tough job. Singer/Songwriter/Producer/Photographer Ben Folds is the definition of creativity at work - he is, among others, a prolific musician, an Artistic Advisor to the National Symphony, an improvisational composer, a storyteller,...
Don't you hate it when you have a complaint and the customer service agent you are speaking to won't escalate it? Or when they do refer your complaint to a manager and no one follows back up with you? Both...
"Success" can only truly occur internally, because it is based on your emotional commitment. At the most basic level, success is your relationship with yourself. Most people are living a lie; either saying they want to change but not doing...
Having an effective brand can be the difference between being seen as a low-cost interchangeable commodity or a valuable partner who solves problems and is deemed worthy of loyalty. An effective brand allows you to clearly define who you are...
Most employees feel disheartened and dehumanized at work, supported by the fact that 86% of us are disengaged on the job according to Gallup and other researchers. If you have had a bad boss or feel like you are not...
The engine of every company is customer acquisition. Customers translate into revenue which fuels job creation, investment and shareholder value. Without customers there is no business. While everyone in an organization has a role in driving business, finding and winning...
HELP WANTED! NOW HIRING! I WANT YOU! The days are long gone when job posts were very transparent and clear about who and what they wanted. Job ads are much more complicated now and your ideal candidate is sifting through...
Often images of working in your pajamas or running to your local shoppe for a mid-day cup of joe are conjured when someone says they 'work from home'. Thoughts of increased freedom and better visuals during our workday flood our...
It’s as simple as this: connection drives results. Networking, branding, communication, and even top notch ideas are only bits and pieces without human connection. Regardless of your goal, who you know and who knows you goes a long way. By...
Finding a new job (or your first job) can seem like an exhaustive process, but we’ve got your back! Before you go furiously updating your resume and tailoring cover letters for every position you see, make sure you know what...
The future of work is still human, at least for the next 10 or so years. How do you safeguard yourself and your most important method of survival? You develop your very human soft skills! Those skills we tucked in...
Do you want an average life? Something ordinary, something unremarkable? Most people would answer those questions with a resounding “No!” And yet so many people live a life that is exactly that: average. Ordinary. John Maxwell, author and noted leadership...
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