All Activities
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How to Create Content for Humans and Algorithms
The amount of content we produce every day is truly mind-boggling. There are more than 3 million blog posts created each day and half a million tweets sent every minute...That pace is only accelerating with the growth of the Internet....
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Dream Big: Customer Experience (CX) Strategies for User Experiences (UX)
A great customer experience drives every interaction an individual has with your brand. Product development, customer support, retail marketing - every department in your organization needs to be aligned to deliver an exceptional experience that turns...
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Measuring Instructional Effectiveness
Employee training is integral to the overall success of a business. Whether you are on-boarding new employees or enhancing the skills of existing ones, they need the tools to become aligned with your company culture and learn their new (or...
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What's The Deal With Data Science?
Data science is the ability to sift through massive amounts of data to discover hidden patterns and predict future trends, which requires an understanding of many different elements of data analysis. In this path, expert Joe Caserta provides a deep...
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Running on Empty - Avoid Empathy Exhaustion & Compassion Fatigue
The capacity for empathy is an amazing trait we all share - and an incredibly important skill in any workplace. Practicing empathy means putting yourself in another person's shoes to better understand their situation, frustration, or needs; but we ...
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Mastering Your Next Presentation
Nervous in front of a crowd? Fidgety while speaking? Anxious about presenting in general? Never fear! These resources will help you plan, deliver, and evaluate your next presentation with ease and confidence.
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Maximum Productivity: Setting Goals that Work
Goal-setting is a powerful process for imagining your ideal future and for motivating yourself to turn your vision of this future into a reality. This process helps you choose how you'll spend your time, what distractions you'll avoid, and ulti...
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Solving Problems with Design Thinking
Design Thinking is a design methodology that provides a solutions-based approach to solving problems. This path will introduce you to the concept of design thinking, the stages in the design thinking process, and ways to implement design thinking at work.
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Diversify: Overcome Unconscious Bias
We all have prejudices we're not aware of; the key is to acknowledge their existence and make decisions in spite of those biases. In this path, Dr. Stefanie K. Johnson helps us understand what unconscious bias is and strategies we...
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Staying Stress-Free at the Office
Stress is a natural part of life, but it doesn't have to ruin your day. Learn some strategies for addressing stress in the office and some tips for avoiding it altogether.
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Mathematical Analysis in Business
The class is a hands-on mathematical problem solving class, using business applications, working with data in the spreadsheet program Microsoft Excel. Each module features exercises alongside a downloadable data set for hands-on application. Students...
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A Sales Guide to the Galaxy (Just the Basics)
Essentially, everything you do on a daily basis involves sales. Whether you are selling an idea, a product, or a service (or being sold to), you are constantly engaged in the process of capturing an audience's attention, presenting some level...
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You Resolved Your Customer's Issues. What's Next?
A customer presented you with an issue. After several minutes of back and forth, you solved it. The hard part has been accomplished. Whew! But now, you've hit another wall. What should you do after the customer issue has been...
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A How- To Guide for Effortless Team Goal Setting
Whether you’re managing a team of 100 or a team of 1, you want to be an effective leader and coach, one that can both motivate, influence, and inspire the people you work with. A critical component to leading a...
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Microsoft Excel 2010
Any user new to Excel 2010 will benefit from this path, which is based on the Goodwill Community Foundation's video tutorials. These bite-sized videos cover basic and advanced functions of Microsoft Excel, including creating and saving sheets,...
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A Beginner's Guide to Meditation
Here's a great guide to starting up a meditation practice from scratch. Let this comprehensive guide for beginners show you the way...
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Steering Clear of Classroom Disasters
A "classroom" can be any place where learning should take place. Whether online, physical, or hybrid spaces, there are some common disasters that can occur. These can happen when: A) There's no clear purpose or goal to the training B)...
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Be Assertive & Build Self-Confidence!
Merriam-Webster Online defines assertiveness as being "disposed to or characterized by bold or confident statements and behavior." Many people confuse assertiveness with anger & aggression; but being assertive is simply an expression ...
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The Dark Side…of UX Design
The terms dark pattern and dark UX sound exactly like design practices the Empire would use to confuse Stormtroopers requesting time off through their intranet (Empirenet?). Unfortunately, the most common targets of these UX practices tend to be us...
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How to Utilize Webinars For Remote Employees
Due to the rise in the number of employees now working remotely, companies now must set up a form of communication in order to maintain training, productivity, and continuity with their employees. Many have turned to webinars in order to...
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Networking: The Key to the Future of Work
Instead of fixating on AI and robots making humans in the workplace obsolete, we should be focused on enhancing our uniquely human qualities: collaboration, critical thinking, problem-solving and empathy. These “soft skills” are at the core of...
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Be the Most Interesting Person in the Room
When I'm at a networking event, I tend to keep to myself and not talk to anyone (which totally defeats the purpose of being at a networking event). Don't be like me! Use this path to learn how to engage...
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Leadership Skills for Managers
Management and leadership aren't mutually exclusive. Managers need leadership skills to drive engagement in their team, which can create the alignment needed to achieve organizational goals. This path will cover topics like giving feedback, motivat...