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  • Crafting Your Email Management System

    You are, once again, trying a new productivity method. You cycle between The Pomodoro Technique, writing effective to-do lists, Stephen Covey's methods, Kanban, Zen to Done, Getting Things Done and countless others! You are determined to find a productivity hack...

    • Intermediate
  • Inbox "Zero": Organizing for Efficiency

    Cracking the code for managing your email feels like winning the lottery. Unfortunately, I've only personally experienced one of these phenomena. Hopefully, after completing this learning path, you can join me and discover the best way to organize your email...

    • Advanced
  • Communicating Effectively: How to Inspire and Convince

    Course PROVIDED BY DelftX The majority of challenges that organizations face are technology related. Given the growing importance of technology, the demand for leaders with an engineering background will probably rise. Already a quarter of the CEOs of the world's...

    • Intermediate
  • Email Isn’t Dead. Make Sure You’re Doing It Right

    Email remains the life blood of business communications. Every time you send an email, your reputation, effectiveness, and productivity are on the line. Whether you’re communicating with customers, partners, or colleagues, take a moment to make sure you’re contributing value...

    • Beginner
  • How To Maintain An Organized Inbox To Enhance Productivity

    Overflowing email inboxes are not only sources of constant stress, but also can drastically decrease your work productivity. According to a report from the McKinsey Global Institute, an average employee spends 28% of their work time reading, writing or responding...

    • Beginner
  • Customer Salutations: A How-To Guide

    It may sound silly but simply greeting your customer goes a long way. In a matter of seconds, customers begin to form their opinion of your business and a forced or generic opening line will not seal the deal. Greeting...

    • Beginner
  • Specializing in the Customer Experience

    We are in the age of the customer. Companies like Apple, Amazon and Chick-Fil-A have set a standard for other companies to compare themselves. So what does it mean to specialize in the Customer Experience? The resources here will help...

    • Intermediate
  • Mastering your Inbox is 90% Mindset, 10% Hands-On

    Part of maintaining an organized inbox means maintaining the mindset that your email works for YOU. That means setting clear boundaries and limitations on how you want to interact and work with it. It’s far too easy to get swept...

    • Intermediate
  • Mastering Public Speaking

    We all know the feeling. You have to get up in front of an audience, and it can be nerve-wracking knowing how to present the right information, with a clear set of slides, in an engaging way. We have all...

    • Beginner
  • Active Listening: A Communication Guide

    Stop hearing and start listening! In order to really connect with your customers, managers, and colleagues, active listening is key. These resources can help you develop the skills that can serve as the foundation for good communication.

    • Intermediate
  • Becoming A Connector

    It’s as simple as this: connection drives results. Networking, branding, communication, and even top notch ideas are only bits and pieces without human connection. Regardless of your goal, who you know and who knows you goes a long way. By...

    • Beginner
  • Phone Skills for Everyone

    "Answering the phone" sounds like an easy task, right? But there's a lot of pressure to do it right. Each time the phone rings, it's an opportunity to make a good impression on someone on the other side, whether it's...

    • Beginner
  • How to Be a Better Business Writer

    Writing is an essential career skill. Whether it’s an email to a colleague or a thought leadership blog posts, your words represent you in the world at large. With planning and practice, you can become more effective and productive writing...

    • Intermediate
  • How to Be a Public Speaker

    You have the idea, the business plan is written, and you know the steps to take to turn your idea into a reality... but there is one piece of the pie missing: communicating your idea to the world. If you...

    • Beginner
  • How to Bounce Back from a Social Media Disaster

    Every company experiences its ups and downs on social media. Some days will be great; other days, not so much. Here's what to do when things suddenly go sour with your fans and followers.

    • 5.0
    • Beginner
  • Upgrade Your Communications Tool Belt

    When you boil it down, communication affects everything we do. Excellent communication is key to any successful endeavor. Poor communication can ruin even the most straightforward task. Boning up on communication skills is a no-brainer, but where do you begin?...

    • Duration 4.6h
    • Beginner
  • Boosting Your Powers of Persuasion

    Persuasion is the process of changing a person’s attitude or behavior by using words to convey a combination of reasoning, logic, feelings or information. Knowing how to effectively get people to see things your way is the gentle art of...

    • Duration 1h
    • Beginner
  • Be Assertive & Build Self-Confidence!

    Merriam-Webster Online defines assertiveness as being "disposed to or characterized by bold or confident statements and behavior." Many people confuse assertiveness with anger & aggression; but being assertive is simply an expression of confidence - be it in your self,...

    • Beginner
  • Managing a Global Team

    Global teams make total sense for growing organizations in today's economy. The benefits of a dispersed team can often outweigh the convenience of a traditional in-office team in a number of areas; but they come with their own set of...

    • Beginner
  • The True Art of Listening

    "I like to listen. I have learned a great deal from listening carefully. Most people never listen." - Ernest Hemingway Hemingway was on to something in highlighting the importance of listening, and listening carefully. In fact, experts agree with the surly author...

    • Duration 1.3h
    • Beginner
  • There’s Speaking. And there’s Public Speaking.

    If you’re reading this, you’re interested in the way you speak. Too fast? Not fast enough? To many ummms and errrs? Too ‘flat’? Sounding boring? Everyone has their own voice and communication style. Sometimes really informal. Chatting to friends. In...

    • Beginner
  • Improve Your Business Writing

    Writing well is critical to your success at work. These resources will help you navigate some common pitfalls in the English language and apply new skills to common business tasks.

    • Beginner