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  • Project Management: Measuring Progress & Alignment

    You’re in the delivery stage of your project, so now you need to assess your project’s performance. Here are a selection of videos and articles that will give you the information you need to get started.

    • Beginner
  • Pro Tip: How to Schedule & Coordinate for Efficiency

    You have just finished your work day and yet you have barely checked off any of the items on your to-do list. That sucks. The key is to effectively maximize your time so you can do the things you need...

    • Intermediate
  • Set Goals for Your Project

    Curated by Dr Mike Clayton, founder of Your project’s goals will define what you get – so they should state clearly and without ambiguity what you want. Or, more precisely, what the project’s sponsors and key stakeholders want. Your...

    • Beginner
  • Customer Complaints – The Road to Success

    Curated By: Miles Furnell As much as we might dislike receiving complaints or criticism, the truth is that humans are fallible and things sometimes go wrong, which makes it difficult to consistently live up to expectations. That’s why complaint handling...

    • Advanced
  • Creating Influence through Trust

    Assuming that we understand what our clients want, need, and desire is dangerous. We need to look beyond our own point of view and understanding of the world and discover how others interpret it. That is why asking questions is...

    • Beginner
  • Can You Answer An Accounting Question?

    Accounting software is used for a variety of reasons, efficiency, processing invoices, track income and expenses, track payments to vendors, and organize financial statements to name just a few. But it serves no purpose if the accountant or bookkeeper does...

    • Beginner
  • How to Conduct Insightful Customer Interviews

    Imagine, for a moment, you had unlimited insight into the mind and behavior patterns of all of your customers and clients. That they simply told you what you spent hours trying to figure out. Now, realize the potential this has...

    • Advanced
  • Wellspring Living

    Catcat's mission is to help people learn the skills needed to reach their highest potential. We're proud to partner with Wellspring Living to provide access to valuable learning resources to support your educational journey.

    • Advanced
  • Proactive Service Management

    To the untrained eye, an upset customer seems like a problem for business. Actually, this customer is offering you a gift to improve your practices and further delight your customers. By instituting proactive service management you can be prepared to...

    • Beginner
  • How to Close Your Project in an Orderly Fashion

    So, you’ve reached the end of your project. All you need to do is to complete it and measure its impact. Too many projects get to this stage and then get abandoned as the project team evaporates to join new...

    • Beginner
  • Maintaining Your Customer's Confidence

    Curated By: Donovon Jenson The foundational goal of customer service is to resolve problems and complaints. It’s critically important, then, that we ensure our solutions are actually implemented and customers feel confident we’ve solved their concerns. This may seem extremely...

    • Beginner
  • How to Master the Top 3 Steps of the Customer Journey

    Curated By: Jacqueline Jasionowski from Shift Awake Group No matter what product or service you offer your customers, one thing remains true, when you commit to offering an elevated customer experience filled with “surprise and delight” moments, they’ll never forget how...

    • Beginner
  • Performing Financial Calculations

    Math calculations are embedded in our day to day lives and we’ve been calculating since birth…well not birth, but you get the picture. As we mature, so does the type of math we encounter and some of us grow to...

    • Beginner
  • How May I Help You? Creating Positive First Impressions

    The moment a customer enters your store, the clock is ticking. How your customers engage your organization begins the moment they cross your threshold. Greeting the customer quickly sends a message that your company is customer-centric and values quality service....

    • Intermediate
  • Develop and Complete Your Project’s Deliverables

    Curated by Dr Mike Clayton, founder of The implementation stage of your project is where you develop and complete your project’s deliverables. The stage is also commonly known as the Delivery Stage or Execution Stage. It’s where the rubber hits...

    • Intermediate
  • Define Your Next Project

    Curated by Dr Mike Clayton, founder of Think of your Project Definition as the foundations of your project. As with a building, it doesn’t matter how robust the framework is nor how well you build the structure. If your foundations...

    • Beginner
  • Financial Statements – Know Your Numbers

    Curated By: Eric Hartel  Financial Statements are the main way companies present their financial results. These are intended for a larger variety of users, including investors, creditors, regulators and management, and as such there a number of rules that go...

    • Intermediate
  • How to Meaningfully Collaborate with Other Departments

    If your job requires you to plan or direct activities in coordination with other department managers, it is important to use proper communication and effective collaboration. You want to ensure that you are on the same page so that your...

    • Beginner
  • Flip the Script: Managing Customer Grievances

    Customer service representatives (and departments) are the backbone of any successful organization. They ensure both the customer(s) and your products/services are able to work together seamlessly. But what happens when the process is not so seamless? How do you handle...

    • Intermediate
  • The Nuts & Bolts of Accounting

    Curated By: Eric Hartel The world of financial accounting can seem daunting – unfamiliar terms, complex regulations, and plenty of math to boot. However, accounting is also the field that tracks how a business is performing and helps managers gauge...

    • 5.0
    • Beginner
  • Improving Customer Service in a Digital Era

    The entire customer experience is now driven by digital means. Many, if not all, customer interactions with your organization no longer involve a physical experience. Customers need ways to feel connected and respected by the business leaders and all other...

    • Advanced
  • To Report, Or Not Report. That is the (Accounting) Question.

    Financial discrepancies are going to occur, intentional or not, it is important to report and correct the inaccuracy as soon as it is discovered. Checks and balances are in place to prevent discrepancies, but there are times when they can...

    • Beginner