A customer presents a customer service agent with an issue. The customer service agent presents a solution to the customer. The customer is satisfied with the solution. What now? The customer is dissatisfied with the solution. What now?

In business, customer problems and complaints are inevitable. However, the steps we take to ensure customer satisfaction is what is most important. If customers' needs are not properly met, they will be less likely to continue to do business with your company. In this path, we will uncover best practices to certify that a customer problem or complaint was handled appropriately.