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  • Customer Complaints – The Road to Success

    As much as we might dislike receiving complaints or criticism, the truth is that humans are fallible and things sometimes go wrong, which makes it difficult to consistently live up to expectations. That’s why complaint handling is considered to be...

    Curated by Miles Furnell
  • Proactive Service Management

    To the untrained eye, an upset customer seems like a problem for business. Actually, this customer is offering you a gift to improve your practices and further delight your customers. By instituting proactive service management you can be prepared to...

    Curated by Shep Hyken
  • Maintaining Your Customer's Confidence

    The foundational goal of customer service is to resolve problems and complaints. It’s critically important, then, that we ensure our solutions are actually implemented and customers feel confident we’ve solved their concerns. This may seem extremely basic, but many companies...

    Curated by Donovon Jenson
  • Know Your Accounting Software

    Most businesses use some form of electronic software to record, store and analyze accounting transactions. The size of the business and the industry will usually determine what type of software is used. It is a good idea to know the...

    Curated by LaTanzia Jackson
  • Set Goals for Your Project

    Curated by Dr Mike Clayton, founder of OnlinePMCourses.com Your project’s goals will define what you get – so they should state clearly and without ambiguity what you want. Or, more precisely, what the project’s sponsors and key stakeholders want. Your...

  • Creating Influence through Trust

    Assuming that we understand what our clients want, need, and desire is dangerous. We need to look beyond our own point of view and understanding of the world and discover how others interpret it. That is why asking questions is...

    Curated by Ben Baker
  • How to Conduct Insightful Customer Interviews

    Imagine, for a moment, you had unlimited insight into the mind and behavior patterns of all of your customers and clients. That they simply told you what you spent hours trying to figure out. Now, realize the potential this has...

    Curated by Joss Ellison
  • Can You Answer An Accounting Question?

    Accounting software is used for a variety of reasons, efficiency, processing invoices, track income and expenses, track payments to vendors, and organize financial statements to name just a few. But it serves no purpose if the accountant or bookkeeper does...

    Curated by LaTanzia Jackson
  • Performing Financial Calculations

    Math calculations are embedded in our day to day lives and we’ve been calculating since birth…well not birth, but you get the picture. As we mature, so does the type of math we encounter and some of us grow to...

    Curated by LaTanzia Jackson
  • Develop and Complete Your Project’s Deliverables

    Curated by Dr Mike Clayton, founder of OnlinePMCourses.com The implementation stage of your project is where you develop and complete your project’s deliverables. The stage is also commonly known as the Delivery Stage or Execution Stage. It’s where the rubber hits...

  • Define Your Next Project

    Curated by Dr Mike Clayton, founder of OnlinePMCourses.com Think of your Project Definition as the foundations of your project. As with a building, it doesn’t matter how robust the framework is nor how well you build the structure. If your foundations...

  • Financial Statements – Know Your Numbers

    Curated By: Eric Hartel  Financial Statements are the main way companies present their financial results. These are intended for a larger variety of users, including investors, creditors, regulators and management, and as such there a number of rules that go...

  • Flip the Script: Managing Customer Grievances

    Customer service representatives (and departments) are the backbone of any successful organization. They ensure both the customer(s) and your products/services are able to work together seamlessly. But what happens when the process is not so seamless? How do you handle...

    Curated by Trey Williams
  • The Nuts & Bolts of Accounting

    Curated By: Eric Hartel The world of financial accounting can seem daunting – unfamiliar terms, complex regulations, and plenty of math to boot. However, accounting is also the field that tracks how a business is performing and helps managers gauge...

  • Improving Customer Service in a Digital Era

    The entire customer experience is now driven by digital means. Many, if not all, customer interactions with your organization no longer involve a physical experience. Customers need ways to feel connected and respected by the business leaders and all other...

    Curated by Jillian Cooper
  • Check the Numbers: Ensuring Accounting Accuracy

    Journalism students are taught to fact check, Law students are taught to fact check and in the world of accounting, one must always fact check. Check the numbers, review the supporting documentation, check for approvals, and recheck the numbers again....

    Curated by LaTanzia Jackson
  • Customer Experience Service Excellence

    Take ownership of the customer experience for internal and external customers. Every person within an organization contributes to positive or negative customer experiences. A single person can impact culture, life morale, innovate products, and create customer evangelists. How will you...

    Curated by Joseph Michelli
  • Escalating Customer Grievances

    Don't you hate it when you have a complaint and the customer service agent you are speaking to won't escalate it? Or when they do refer your complaint to a manager and no one follows back up with you? Both...

    Curated by Trey Williams
  • Working Remotely, Staying Connected

    Often images of working in your pajamas or running to your local shoppe for a mid-day cup of joe are conjured when someone says they 'work from home'. Thoughts of increased freedom and better visuals during our workday flood our...

    Curated by Laetitia Samuel
  • How to Design a Successful Business Model

    Course PROVIDED BY DelftX Does your business need a make-over? Are you looking to create a new business model so you can get more out of your or your client’s company? Innovating a business model is key for a profitable...

    Curated by Laetitia Samuel
  • An Introduction to Customer Experience (CX)

    Customer experience (CX) is a driving force in every organization and has opened a whole new career path. What’s driving this movement is that how people and companies purchase goods and services has changed dramatically in the past ten years....

  • Customer Experience Journey Mapping

    In today's highly-competitive business landscape, your customer experience strategy must be laser-focused on the things that matter most to your customers. Customer journey mapping is one of the master keys to that kingdom. When approached from the customer's perspective, your...

    Curated by Jeannie Walters
  • From Tables to Queries: Becoming Data Efficient

    This path is for the data entry lovers at heart: those of us who enjoy manipulating letters and numbers into an intricate design which houses critical information for others' use, the ones who understand how to create spreadsheets and databases,...

    Curated by Laetitia Samuel
  • Data Management

    Spreadsheets & Databases are powerful tools that can simplify processes and assist teams in being more efficient. There isn't a single industry that does not need to effectively organize its data, ranging from software companies to schools. This learning path...

    Curated by Nia Grant
  • Data Entry Fundamentals

    We are all familiar with data on many different levels. Some of us understand it as bite size bits of information and others know it as the building blocks of all digital progress. Either way, we are all correct. Data...

    Curated by Laetitia Samuel
  • Time Management 101

    We each have 24 hours a day, but some of us are able to be more productive with our hours than others. Whether you are trying to find a way to do less or more in your day, this path...

  • Networking: The Key to the Future of Work

    Instead of fixating on AI and robots making humans in the workplace obsolete, we should be focused on enhancing our uniquely human qualities: collaboration, critical thinking, problem-solving and empathy. These “soft skills” are at the core of networking best practice...

    Curated by J. Kelly Hoey
  • Managing Up

    Have you ever struggled with a micromanager, a workaholic boss, or any other kind of difficult boss? Studies show that bad bosses are the number one reason people leave a job. This path will introduce the basic principles of managing...

    Curated by Mary Abbajay
  • Delegating for Success

    Some of us have a hard time delegating -- letting go of work can sometimes be hard! But it's important to remember that delegating and sharing the load can actually make everyone involved more effective. Distributing work among other staff...

    Curated by Julia Huprich
  • Deliver a World-Class Customer Experience

    One thing the mouse (Mickey, of course) has taught us all is that in order to reach new heights you have to create an experience. Customers will return time and time again to participate in the experience you create for...

    Curated by Dennis Snow
  • Boost Your Negotiating Skills

    Life often requires compromise - be it in the workplace or at home. From closing a sale with a new client to deciding on a what to have for dinner with your partner, negotiation skills can be applied toward successful,...

    Curated by Philip Gutierrez