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Business & Financial Operations

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  • Work Together…Anywhere!

    The benefits of remote work are clearer in today's working world than ever before; but to really reap those benefits, you have to know how to manage yourself, your team, and the virtual, collaborative spaces you all share. Discover how...

  • Working Remotely, Staying Connected

    Often images of working in your pajamas or running to your local shoppe for a mid-day cup of joe are conjured when someone says they 'work from home'. Thoughts of increased freedom and better visuals during our workday flood our...

    Curated by Laetitia Samuel
  • Product Demo: Selling Your Pitch To The Audience

    What happens after a product demo is given? Was it enticing enough to keep the client interested? These questions will be answered throughout this path. Usually, the following step after a product demo, or any type of presentation is...

    Curated by Lianet Falcon
  • Building an Authentic Network

    Authentic networks are based on authentic connections; the act of surrounding yourself with people who feel right to you. An authentic network is exactly what these two words suggest -- a network of people you intentionally engage with in order...

    Curated by Laetitia Samuel
  • The Story Behind a Product Demo

    Usually, we find ourselves in the receiving end of a product demonstration. This type of presentation can be stressing for the presenter as a lot of preparation is involved in the process. The customer expect a concise and meaningful...

    Curated by Lianet Falcon
  • Customer Complaints – The Road to Success

    Managing complaints is considered to be one of the ‘magic moments’ of the overall customer experience and can have a bigger impact on the way people feel about a business than the quality of its products or services.

    Curated by Miles Furnell
  • Leading a Team to Coordinate Events

    Picture this: You have been tasked with the responsibility to plan a company-wide training event. You're ready to roll up your sleeves and get to work but have no idea where to start. If that sounds like a scenario you're...

    Curated by Nia Grant
  • Becoming a Master Negotiator

    Calling all negotiators! Are you looking to take your skills to the next level and become a master of persuasion? This path has been crafted just for you. You will learn how to: write the contract following the negotiation, receive...

    Curated by Mi-na Park
  • How to Budget Post-Training

    Budgeting post-training is just as important as budgeting before the training takes place. After the training, you can assess what worked, what didn't and how you can improve moving forward. In this path, you will learn about different metrics for...

    Curated by Desmond Mays
  • Making the Most of Your Training Budget

    Congrats! You already know how to create a stellar training budget but don’t celebrate just yet. Budgets have to be put into use to be successful and may require tweaks along the way. This means you must consistently monitor your...

    Curated by Trey Williams
  • Resume Writing for Smarties

    We create them all the time and they hold our futures on their pages, yet they are so difficult to get just right. Your resume is either too old, too modern, doesn't provide enough detail, or simply doesn't showcase your...

    Curated by Desmond Mays
  • Set Goals for Your Project

    Your project’s goals will define what you get – so they should state clearly and without ambiguity what you want. Or, more precisely, what the project’s sponsors and key stakeholders want. Your job as a project manager is to ensure...

    Curated by Dr. Mike Clayton
  • Define Your Next Project

    Think of your Project Definition as the foundations of your project. As with a building, it doesn’t matter how robust the framework is nor how well you build the structure. If your foundations are not right, the building will fail. So,...

    Curated by Dr. Mike Clayton
  • The Nuts and Bolts of Accounting

    Accountants help organizations maintain order within their numbers. Remaining in the black and keeping your books up to date is a way to ensure your organization's future growth.

    Curated by Eric Hartel
  • Check the Numbers: Ensuring Accounting Accuracy

    Journalism students are taught to fact check, Law students are taught to fact check and in the world of accounting, one must always fact check. Check the numbers, review the supporting documentation, check for approvals, and recheck the numbers again....

    Curated by LaTanzia Jackson
  • Proactive Service Management

    To the untrained eye, an upset customer seems like a problem for business. Actually, this customer is offering you a gift to improve your practices and further delight your customers.

    Curated by Shep Hyken
  • Maintaining Your Customer's Confidence

    The foundational goal of customer service is to resolve problems and complaints. It’s critically important, then, that we ensure our solutions are actually implemented and customers feel confident we’ve solved their concerns.

    Curated by Donovon Jenson
  • Can You Answer An Accounting Question?

    Accounting software is used for a variety of reasons, efficiency, processing invoices, track income and expenses, track payments to vendors, and organize financial statements to name just a few. But it serves no purpose if the accountant or bookkeeper...

    Curated by LaTanzia Jackson
  • A Beginner's Retail Guide to Processing Payments

    Curated By: Shenetta Byars There are several ways customers can pay for their goods and services, and more and more are being added as technology advances. This path covers the basics of collecting payments, processing the payments, and lastly,...

  • How to Conduct Insightful Customer Interviews

    Imagine, for a moment, you had unlimited insight into the mind and behavior patterns of all of your customers and clients. That they simply told you what you spent hours trying to figure out. Now, realize the potential this has...

    Curated by Joss Ellison
  • Creating Influence through Trust

    Assuming that we understand what our clients want, need, and desire is dangerous. We need to look beyond our own point of view and understanding of the world and discover how others interpret it. That is why asking questions is...

    Curated by Ben Baker
  • Performing Financial Calculations

    Math calculations are embedded in our day to day lives and we’ve been calculating since birth…well not birth, but you get the picture. As we mature, so does the type of math we encounter and some of us grow to...

    Curated by LaTanzia Jackson
  • Flip the Script: Managing Customer Grievances

    Customer service representatives (and departments) are the backbone of any successful organization. They ensure both the customer(s) and your products/services are able to work together seamlessly. But what happens when the process is not so seamless?...

    Curated by Trey Williams
  • The Nuts & Bolts of Accounting

    Curated By: Eric Hartel The world of financial accounting can seem daunting – unfamiliar terms, complex regulations, and plenty of math to boot. However, accounting is also the field that tracks how a business is performing and helps managers gauge...