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  • The Power of Presence

    Showing up every day feeling great and ready to rock. Parts of the 6 Vital Skills to Catapult Your Career series with Pete Mockaitis.

    Curated by Pete Mockaitis
  • Thriving in a Multicultural Environment

    The reality of today’s global economy is changing the way employers look at their staff. While relevant experience and technical know-how remain must-haves for employers, they are also looking for employees with the ability to understand people from...

    Curated by Anusha Whittaker
  • Time Management 101

    We each have 24 hours a day, but some of us are able to be more productive with our hours than others. Whether you are trying to find a way to do less or more in your day, this path...

  • What to Do When Change Happens to You

    Change is inevitable; and often, out of your control - but you have a superpower - you control your response to change and all the uncertainty that accompanies it. Developing a healthy approach to change means focusing on the path...

    Curated by Philip Gutierrez
  • Where Do You Stand With Your Brand?

    Want to build authority online, but don't know where to begin? Have expertise in an area, but struggle to share your knowledge, skills, and competencies without feeling like you're bragging? I'm here to help!

    Curated by Ryan Foland
  • Why Emotional Intelligence Is A Crucial Skill

    Emotional Intelligence is now recognized as a significant tool through which to better manage ourselves and others. The ability to manage relationships and behavior offers significant advantages in today’s world. But in advancing the concept of...

    Curated by Michael Rose
  • Work Together…Anywhere!

    The benefits of remote work are clearer in today's working world than ever before; but to really reap those benefits, you have to know how to manage yourself, your team, and the virtual, collaborative spaces you all share. Discover how...

  • Data Management

    Spreadsheets & Databases are powerful tools that can simplify processes and assist teams in being more efficient. There isn't a single industry that does not need to effectively organize its data, ranging from software companies to schools...

    Curated by Nia Grant
  • An Introduction to Customer Experience (CX)

    Customer experience (CX) is a driving force in every organization and has opened a whole new career path. What’s driving this movement is that how people and companies purchase goods and services has changed dramatically in the past ten years....

  • From Tables to Queries: Becoming Data Efficient

    This path is for the data entry lovers at heart: those of us who enjoy manipulating letters and numbers into an intricate design which houses critical information for others' use, the ones who understand how to create spreadsheets and databases,...

    Curated by Laetitia Samuel
  • Customer Experience Journey Mapping

    In today's highly-competitive business landscape, your customer experience strategy must be laser-focused on the things that matter most to your customers. Customer journey mapping is one of the master keys to that kingdom. When approached from th...

    Curated by Jeannie Walters
  • Claims Negotiation Tool Box

    When negotiating in the claims environment, there is a wide range of possible outcomes and an even wider range of negotiation techniques that can be used to influence those outcomes. There is no "one size fits all" tool that can...

  • Spotlight on Entrepreneurship

    This path features words of wisdom from various successful entrepreneurs. Hear from Richard Branson, Sara Blakely, Elon Musk and others on topics like starting a business, creating innovative products, avoiding common pitfalls, and overcoming failure.

    Curated by Joss Ellison
  • How to Start a Startup

    How to Start a Startup is a series of video lectures initially given at Stanford University in Fall 2014; the course was taught by Sam Altman. In this path, Sam will lead the learner through 20 lectures with the likes...

    Curated by Joss Ellison
  • Working Remotely, Staying Connected

    Often images of working in your pajamas or running to your local shoppe for a mid-day cup of joe are conjured when someone says they 'work from home'. Thoughts of increased freedom and better visuals during our workday flood our...

    Curated by Laetitia Samuel
  • Escalating Customer Grievances

    Don't you hate it when you have a complaint and the customer service agent you are speaking to won't escalate it? Or when they do refer your complaint to a manager and no one follows back up with you? Both...

    Curated by Trey Williams
  • Flip the Script: Managing Customer Grievances

    Customer service representatives (and departments) are the backbone of any successful organization. They ensure both the customer(s) and your products/services are able to work together seamlessly. But what happens when the process is not so seamless?...

    Curated by Trey Williams
  • Customer Experience Service Excellence

    Take ownership of the customer experience for internal and external customers. Every person within an organization contributes to positive or negative customer experiences. A single person can impact culture, life morale, innovate products, and create...

    Curated by Joseph Michelli
  • How to Design a Successful Business Model

    Course PROVIDED BY DelftX Does your business need a make-over? Are you looking to create a new business model so you can get more out of your or your client’s company? Innovating a business model is key for a profitable...

    Curated by Laetitia Samuel
  • Performing Financial Calculations

    Math calculations are embedded in our day to day lives and we’ve been calculating since birth…well not birth, but you get the picture. As we mature, so does the type of math we encounter and some of us grow to...

    Curated by LaTanzia Jackson
  • Check the Numbers: Ensuring Accounting Accuracy

    Journalism students are taught to fact check, Law students are taught to fact check and in the world of accounting, one must always fact check. Check the numbers, review the supporting documentation, check for approvals, and recheck the numbers again....

    Curated by LaTanzia Jackson
  • Can You Answer An Accounting Question?

    Accounting software is used for a variety of reasons, efficiency, processing invoices, track income and expenses, track payments to vendors, and organize financial statements to name just a few. But it serves no purpose if the accountant or bookkeeper...

    Curated by LaTanzia Jackson
  • Creating Influence through Trust

    Assuming that we understand what our clients want, need, and desire is dangerous. We need to look beyond our own point of view and understanding of the world and discover how others interpret it. That is why asking questions is...

    Curated by Ben Baker
  • Avoiding Scheduling Pitfalls

    You are always busy. Between juggling multiple project deadlines, conference calls, and meetings, you have a pretty full workload. We get it. For things to run most effectively, you need to schedule, maintain, and update appointments as efficiently as...

  • How to Conduct Insightful Customer Interviews

    Imagine, for a moment, you had unlimited insight into the mind and behavior patterns of all of your customers and clients. That they simply told you what you spent hours trying to figure out. Now, realize the potential this has...

    Curated by Joss Ellison
  • Improving Customer Service in a Digital Era

    The entire customer experience is now driven by digital means. Many, if not all, customer interactions with your organization no longer involve a physical experience. Customers need ways to feel connected and respected by the business leaders and all...

    Curated by Jillian Cooper
  • The Nuts & Bolts of Accounting

    Curated By: Eric Hartel The world of financial accounting can seem daunting – unfamiliar terms, complex regulations, and plenty of math to boot. However, accounting is also the field that tracks how a business is performing and helps managers gauge...

  • Proactive Service Management

    To the untrained eye, an upset customer seems like a problem for business. Actually, this customer is offering you a gift to improve your practices and further delight your customers.

    Curated by Shep Hyken