It is best to have an outline planned for how the investigation will be conducted. Who will be the investigator? Who will be interviewed? What is the expected duration of the investigation? These details create the foundation for the following steps in the process of fact-finding and mitigating risk for the organization. Mark Jacobs and Adam Sloustcher explain why the most critical step in the investigation process is finding the right investigator.
The video below further explains how to determine who will be the best investigator for your situation.
Next you will learn how to ensure you utilize your resources to find the facts, address the concern and resolve the issue.