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So, when exactly should you start the investigation process? Time is of the essence when it comes to conducting investigations. Deb Muller, the CEO of Acuity suggests the following:

  • Acknowledge the complaint and start the workplace investigation as soon as the issue arises.

  • Document your company’s response as well as the date the investigation begins.

  • Note any circumstances which are outside your company’s control, such as a particular individual being on vacation, and record the reason as well as the date when the investigation finally ensues.