The Characteristics You Need to Give Exceptional Customer Service
Excellent customer service comes from character traits, not so much job skills. This path highlights the top four characteristics of stellar customer agents
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How to Design a Successful Business Model
Course PROVIDED BY DelftX Does your business need a make-over? Are you looking to create a new business model so you can get more out of your or your client’s company? Innovating a business model is key for a profitable...
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Flip the Script: Managing Customer Grievances
Customer service representatives (and departments) are the backbone of any successful organization. They ensure both the customer(s) and your products/services are able to work together seamlessly. But what happens when the process is not so seamless?...
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How to Facilitate Interdepartmental Communication
We all want to prove we are capable of performing our work duties. Actually, let's be honest. We all want to show we are beyond capable of performing our work duties and support the organizations we serve. At times it...
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Embracing Variability to Enhance Learning
There is no such thing as an average learner. Every person has a unique mix of strengths and weaknesses, or what we refer to as variability, and the sooner we embrace it, the quicker we can change the way we...
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Diversify: Overcome Unconscious Bias
We all have prejudices we're not aware of; the key is to acknowledge their existence and make decisions in spite of those biases. In this path, Dr. Stefanie K. Johnson helps us understand what unconscious bias is and strategies we...
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How to Effectively Educate Your Customers On Your Offerings
Are you aware how much your company relies on YOU to connect their products and services to their clients? In order to truly meet the needs of your customers, you must first educate them on your offerings.
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A Skills-Based Resume May (or May Not) Be Best
Most of us only know the most common, basic format for a resume. We are all aware a resume typically includes your work history presented in chronological order, and any additional effort given to it usually involves word choice and...
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They Interviewed Well, What's Next? How to Evaluate Candidates After the Interview
This learning path will ensure you understand the importance of using an evaluation tool to document responses during (or after) the interview.
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True Creativity! Exploring A Broad Range of Solutions
To begin to study creativity, we must consider convergent versus divergent thinking. Our educational systems have long sought to teach students how to answer questions. What is the right answer? In most traditional teaching-learning situations,...
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The Power of Serving Others
Charity isn't just about making a donation - it's about making a difference.
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Customer Salutations: A How-To Guide
It may sound silly but simply greeting your customer goes a long way. In a matter of seconds, customers begin to form their opinion of your business and a forced or generic opening line will not seal the deal.
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The Best Salespeople Are Magnetic (& Know The Rules)
Magnetism is an invisible force that keeps things connected. This is a very basic definition of the word, but quite applicable when discussing the rules of Sales. Typically people are drawn to people for reasons they can't clearly explain. Whatever...
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Data-Driven Recommendations for Training Improvement
Most L&D specialists understand the importance of training programs and know that data can inform instruction but have no idea where to start. If you fall into this category, this path can definitely assist you. In this path, you will...
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Secure & Renew Orders
As a sales engineer, you are responsible for assisting with the support and sale of your company's products. You break down the tech industry-specific lingo so your customer can clearly understand what your company offers and how it can meet...
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Fear Is a Gift
Typically when we think of gifts, positive thoughts come to mind. This is because gifts are usually connected with smiles and gratitude. This learning path is going to open your eyes to a non-traditional gift that has the potential to...
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Get Connected: LinkedIn 101
Learn the basics of using this powerful platform to drive your job search and boost your network.
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Microsoft Excel 2010
Any user new to Excel 2010 will benefit from this path, which is based on the Goodwill Community Foundation's video tutorials. These bite-sized videos cover basic and advanced functions of Microsoft Excel, including creating and saving sheets,...
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Becoming a Master Negotiator
Calling all negotiators! Are you looking to take your skills to the next level and become a master of persuasion? This path has been crafted just for you. You will learn how to: write the contract following the negotiation, receive...
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Pivot Your Training Style to Increase Learner Effectiveness
This path will discuss how to adapt instructional content and delivery methods for different learner levels and learning types; and alternative methods for determining training effectiveness. We will explore the different ways that people learn and how to deliver content...
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Appraising Your Staff's Performance
The opportunity to appraise staff performance opens doors to improvement in workplace communication, employee engagement, and organizational goal alignment. In many workplaces, the performance management process culminates with an annual performance...
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Using Functional Medicine To Heal & Cultivate Optimal Wellness
So many people in today’s world are sick and tired but don’t know why. When they try to find answers and help the only way they know how (typically mainstream medicine) most either end up being told “there is nothing...
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Deliver an Amazing Customer Service Experience!
In our consumer-driven, on-demand world, delivering amazing customer service is not just necessary - it's expected. Customer loyalty is built by providing an amazing experience while anticipating and creating Moments of Magic® for your customers al...
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The Art of Successfully Transferring to Virtual Training
As a global workforce we no longer have to reside in the same city, state or country as our colleagues. Being located all over the world means more flexibility, diverse communication and exposure to new cultures and traditions. However, it...
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