How to Make/Break/Keep a Habit
“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” [Aristotle - summation by author Will Durant] Habits - good or bad - are the qualities many people find the most difficult to change, and...
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Tips and Resources for Instructor-Led Training
Before you can help others learn, it's important to keep a few things in mind: the ways that adults learn, the climate in which adults learn best, the methods of instruction that are the most effective, and the importance of...
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Startup Marketing
A curated list of resources referenced during my guest lecture "Startup Marketing" part of the Growth Marketer program (2018) at the Berghs School of Communication in Stockholm. This list can be a good starting point for startup founders, ...
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Crafting a Customer Experience
Customer experience can make you - or break you. Crafting a memorable customer experience can mean going above and beyond in your attention to detail and care for customers - but it's a craft that pays off. Dive into this...
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How to Manage Gaps on Your Resume
Deep breaths! It is going to be ok. We all have them for some reason or another, know you are not alone. Whether you have a gap in your work history because you were sick, needed a break from working,...
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Launching Your e-Learning Program
It's easy to buy an LMS, but it takes a good strategy to successfully launch e-learning for your users. These resources will help take you from an empty platform to a well-developed and engaging online learning program.
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Search Engine Optimization
Learn what search engine optimization is and how to do it effectively. This course helps understand what SEO is, shows how to do some of the main features of SEO, and goes into some of the common strategies on how...
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Strategies for Delegating Better and Getting More Done
Being a good leader involves delegating tasks to employees. This can be difficult to do for many people, but there are tricks to make it easier and more effective. This path will help you understand the delegation process, techniques to...
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Project Management: Measuring Progress & Alignment
You’re in the delivery stage of your project, so now you need to assess your project’s performance. Here are a selection of videos and articles that will give you the information you need to get started.
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Delegation Mistakes to Avoid
You know how to delegate, but are you missing the mark when it comes to delegating effectively? Avoiding delegation mistakes can make the difference between a productive team and an unproductive one. Learning to avoid these pitfalls can be the...
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Your Customers & Digital Engagement
Brand engagement creates the potential for your customers to interact with your organization's offerings in authentic ways. One activity below explains how Excited and engaged customers bring in 23 percent more profits. However, with advancing...
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Doing Creative Work, Creatively
Being creative is work that is full of meaning, joy, personal learning, and frustration. It's also a journey. This path was inspired by my journey as a creativity coach, teacher, blogger, and writer; I hope it inspires you and piques...
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Developing Measurable Learning Objectives
Can you remember sitting in a training or class and the instructor is all over the place? Conversely, can you imagine leading a training or class and you have no sense of direction, helplessly hoping something sticks? Enter Learning Objectives....
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Boosting Your Powers of Persuasion
Persuasion is the process of changing a person’s attitude or behavior by using words to convey a combination of reasoning, logic, feelings or information. Knowing how to effectively get people to see things your way is the gentle art of...
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Feedback: The Gift You Might Not Want but Receive Anyway
Someone once told me, "Feedback is a gift." This may be true, but constructive criticism (even when it's well-intentioned) can often be hard to take. This path is part of my own learning journey -- I've gathered these resources to...
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Become the Leader Others Will Follow
Greetings, I am an executive coach and leadership educator who helps women and men live and lead more purposefully. My approach to executive coaching builds upon an individual’s personal goals as well as a desire for improvement and impetus to...
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Surviving the Performance Review Process: A Guide for Managers
Performance reviews don't have to be frightening. These resources can help you as you embark on the performance evaluation process with your employees. This path includes resources that provide an overview of the performance management process, hel...
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Design thinking
Learn about design thinking with curated content
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How To Get Started in Community Management
I remember my first day as a community manager. It was the summer of 2009, and I had just graduated from SUNY Geneseo. About four weeks earlier the founders at a new startup called Scribnia had offered me a job...
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The Frustrated Facilitators' Guide to Great Remote Meetings
With 50% of employees expected to work remotely from next year, mastering remote meetings is fast becoming a critical skill. As in any meeting, you need to get together to get something done: to make decisions, present ideas, collaborate creatively...
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Managing Remote Workers: The Art of Delegating and Giving Feedback
Managing a team is hard. Managing a remote team is even harder. This path will help you with two specific aspects of management that are especially challenging: delegating and giving feedback. This path is just a small part of the...
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Research and Identify Potential Customers for Products or Services
You have something to sell. It is an awesome concept that you believe the masses of consumers will thank you for. The curves. The lines. Everything is there and represented at a level of quality that cannot be matched! It...
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How to Provide Feedback to Product Design Teams so That Products Can Be Tailored To Clients' Needs
As a Sales Representative, you want what to provide products that meet your customers' needs. How do you make this happen? When you determine customer needs do not match with the product, what do you do? In this path, you...
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A Beginner's Guide to Moving Your Event Online
It can be tough to know where to start when you need to take your event online. You have to consider the type of event, what you wish to accomplish, what success looks like, and more. And that's before considering...
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