Skip to main content

Browse

Business & Financial Operations

All Topics

Filter

Status
Duration
Difficulty
Live Events
  • Check the Numbers: Ensuring Accounting Accuracy

    Journalism students are taught to fact check, Law students are taught to fact check and in the world of accounting, one must always fact check. Check the numbers, review the supporting documentation, check for approvals, and recheck the numbers again....

    • Beginner
  • Customer Experience Service Excellence

    Take ownership of the customer experience for internal and external customers. Every person within an organization contributes to positive or negative customer experiences. A single person can impact culture, life morale, innovate products, and create customer evangelists. How will you...

    • Beginner
  • Great Customer Service Begins With Creative Problem Solving

    Almost everyone can recall a not-so-good customer service experience. In these situations, you probably walked away feeling frustrated because your needs or expectations were not met. Do you know what differentiates "good" customer service from "bad" customer service? The answer...

    • Beginner
  • Performing Financial Calculations

    Math calculations are embedded in our day to day lives and we’ve been calculating since birth…well not birth but you get the picture. As we mature, so does the type of math we encounter and some of us grow up...

    • Beginner
  • Escalating Customer Grievances

    Don't you hate it when you have a complaint and the customer service agent you are speaking to won't escalate it? Or when they do refer your complaint to a manager and no one follows back up with you? Both...

    • Beginner
  • Working Remotely, Staying Connected

    Often images of working in your pajamas or running to your local shoppe for a mid-day cup of joe are conjured when someone says they 'work from home'. Thoughts of increased freedom and better visuals during our workday flood our...

    • Beginner
  • How to Design a Successful Business Model

    Course PROVIDED BY DelftX Does your business need a make-over? Are you looking to create a new business model so you can get more out of your or your client’s company? Innovating a business model is key for a profitable...

    • Advanced
  • An Introduction to Customer Experience (CX)

    Customer experience (CX) is a driving force in every organization and has opened a whole new career path. What’s driving this movement is that how people and companies purchase goods and services has changed dramatically in the past ten years....

    • Beginner
  • Customer Experience Journey Mapping

    In today's highly-competitive business landscape, your customer experience strategy must be laser-focused on the things that matter most to your customers. Customer journey mapping is one of the master keys to that kingdom. When approached from the customer's perspective, your...

    • Beginner
  • From Tables to Queries: Becoming Data Efficient

    This path is for the data entry lovers at heart: those of us who enjoy manipulating letters and numbers into an intricate design which houses critical information for others' use, the ones who understand how to create spreadsheets and databases,...

    • Advanced
  • Data Management

    Spreadsheets & Databases are powerful tools that can simplify processes and assist teams in being more efficient. There isn't a single industry that does not need to effectively organize its data, ranging from software companies to schools. This learning path...

    • Intermediate
  • Data Entry Fundamentals

    We are all familiar with data on many different levels. Some of us understand it as bite size bits of information and others know it as the building blocks of all digital progress. Either way, we are all correct. Data...

    • Beginner
  • Time Management 101

    We each have 24 hours a day, but some of us are able to be more productive with our hours than others. Whether you are trying to find a way to do less or more in your day, this path...

    • Beginner
  • Networking: The Key to the Future of Work

    Instead of fixating on AI and robots making humans in the workplace obsolete, we should be focused on enhancing our uniquely human qualities: collaboration, critical thinking, problem-solving and empathy. These “soft skills” are at the core of networking best practice...

    • Beginner
  • Managing Up

    Have you ever struggled with a micromanager, a workaholic boss, or any other kind of difficult boss? Studies show that bad bosses are the number one reason people leave a job. This path will introduce the basic principles of managing...

    • Beginner
  • Boost Your Negotiating Skills

    Life often requires compromise - be it in the workplace or at home. From closing a sale with a new client to deciding on a what to have for dinner with your partner, negotiation skills can be applied toward successful,...

    • 5.0
    • Beginner
  • Claims Negotiation Tool Box

    When negotiating in the claims environment, there is a wide range of possible outcomes and an even wider range of negotiation techniques that can be used to influence those outcomes. There is no "one size fits all" tool that can...

    • 5.0
    • Intermediate
  • Deliver a World-Class Customer Experience

    One thing the mouse (Mickey, of course) has taught us all is that in order to reach new heights you have to create an experience. Customers will return time and time again to participate in the experience you create for...

    • Beginner
  • Delegating for Success

    Some of us have a hard time delegating -- letting go of work can sometimes be hard! But it's important to remember that delegating and sharing the load can actually make everyone involved more effective. Distributing work among other staff...

    • Beginner
  • 6 Vital Skills to Catapult Your Career

    Presence, productivity, thinking, communication, relationships, and career management: your ability to manage and master each one of those moves you closer and closer to advancing your career. This path is one of the most comprehensive in Pete's series, bringing all...

    • Beginner
  • Cultivating a Mutuality Mindset

    I truly believe, in my firsthand experience, the world is hungry for us to unite together as opportunity-makers and to emulate those behaviors as so many of you already do and to reimagine a world where we use our best...

    • Beginner
  • Deliver an Amazing Customer Service Experience!

    In our consumer-driven, on-demand world, delivering amazing customer service is not just necessary - it's expected. Customer loyalty is built by providing an amazing experience while anticipating and creating Moments of Magic® for your customers along the way. Learn just...

    • Beginner
  • Mathematical Analysis in Business

    The class is a hands-on mathematical problem solving class, using business applications, working with data in the spreadsheet program Microsoft Excel. Each module features exercises alongside a downloadable data set for hands-on application. Students will develop three skills: using Excel...

    • Intermediate