Meetings are a necessary evil of work life -- or are they? The world's leading entrepreneurs have figured out ways to make meetings efficient, productive, and engaging. Learn from the best, then figure out your own strategy for holding meetings...
Whether you are a professional attending a virtual conference, a student transitioning to online learning or simply a person wanting to master something new with this newly discovered “free time”, chances are you are spending a lot more time in...
In our consumer-driven, on-demand world, delivering amazing customer service is not just necessary - it's expected. Customer loyalty is built by providing an amazing experience while anticipating and creating Moments of Magic® for your customers al...
The role of the Chief Customer Officer (CCO) is so important to define and initiate your customer experience and provide the leadership that’s needed in order to set the course for your company’s success and transformation. This path will help...
I’ve curated this list of selections because their subject matter either irreversibly changed the way I see the world or articulates the lens by which I now see the world. I hope this is as helpful for you as it...
This learning path explores factors that can cause conflict in the workplace, best practices for addressing conflict when it arises, and the role you can play in resolving and/or utilizing conflict toward positive outcomes for yourself, your coworkers,...
As a global workforce we no longer have to reside in the same city, state or country as our colleagues. Being located all over the world means more flexibility, diverse communication and exposure to new cultures and traditions. However, it...
HR departments have changed a lot over recent decades. Previously they were known to serve two primary roles: hiring and firing. Slowly people are starting to realize the potential and power HR departments have within an organization. These changes...
At Catcat, we can help you build the skills you need to be successful at your next customer education role. In this collection, we're focusing on a few key skills that have been identified as the most critical for success...
The foundational goal of customer service is to resolve problems and complaints. It’s critically important, then, that we ensure our solutions are actually implemented and customers feel confident we’ve solved their concerns.
Management and leadership aren't mutually exclusive. Managers need leadership skills to drive engagement in their team, which can create the alignment needed to achieve organizational goals. This path will cover topics like giving feedback, motivat...
This path introduces the concept of multiple leadership styles and tendencies. At the end of the path, learners will be able to classify their own leadership style and identify the strengths and weaknesses of different leadership styles. Participants...
Management and leadership aren't mutually exclusive. Managers need leadership skills to drive engagement in their team, which can create the alignment needed to achieve organizational goals. This path will cover topics like giving feedback, motivat...
How does your product or service benefit the customer? In order to know this answer, you have to ask the right question. Often times we, as business professionals, assume we know the answers. Crazy as it sounds, research shows that...
Along your road to success, you will encounter various types of leaders. Over a decade of teaching, seeing people with no leadership experience emerge as effective, confident, able leaders has proven that leadership can be taught, like any social,...
Making the jump to your first leadership job is one of the most stressful events in life. More than 87 percent of first-time leaders feel frustrated, anxious and uncertain about their new role. Frontline leaders lack confidence and effectiveness in...
Startups need users. A LOT of users. Learn growth strategies from some of the best and the brightest in the business with these resources, which include videos and articles from staff at Facebook, Pinterest, LinkedIn, Zendesk, and more.
Virtual teams give organizations the ability to source talent from a diverse and dispersed workforce while offering unmatched flexibility to employees in work and personal life. The benefits of virtual teams are clear in today's economy, but they do pose...
Strategic thinking is a process that defines how people think about and create the future for themselves and others. In this path, you'll learn what strategic thinking is, how to develop your strategic thinking skills, and how to apply these...
Every organization wants the same thing: to have the kind of workplace culture that makes employees want to stick around. Unfortunately, developing this kind of culture is easier said than done. The resources in this path will help leaders understand...
If you are working in a commercial customer-facing role like Account Executive, Account Manager, or Sales Development Rep it may be a challenge moving towards complete remote engagements. At Winning By Design, we decided to bundle our experience, and happily...
If employers want to create a culture of organizational excellence, they must first take the time to get to know their employees and understand what they want and need both personally and professionally. Most companies who’ve won awards or received...
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