Believe it or not, everyone needs to recognize that STEM is vital component to success. It is not only used in our schools, it is needed in corporate America. Here you will see many reasons for implementing it. What is...
You've been applying to hundreds of jobs this week. Your top two options also chose you! Congratulations! They scheduled the interview and you are almost ready to secure your new position, all you have to do is ace the interview....
Whether you’re managing a team of 100 or a team of 1, you want to be an effective leader and coach, one that can both motivate, influence, and inspire the people you work with. A critical component to leading a...
As a trainer in a world full of technology, you've got to add some tech to your instruction to keep up. Integrating more technology in your lessons will not only decrease your workload as the trainer, but it will also...
Can you remember sitting in a training or class and the instructor is all over the place? Conversely, can you imagine leading a training or class and you have no sense of direction, helplessly hoping something sticks? Enter Learning Objectives....
If there is one thing that school doesn’t teach you, it’s how to navigate your career properly. Instead, you’re left to rely on advice from your (well-meaning but often misguided) family members--and somehow decide which of the million career resources...
Most people want to end conversations when someone cries or gets angry, but then you miss the opportunity to find solutions together. And, it’s likely you will make the person feel worse. It’s better to be compassionately silent until they...
At Catcat, we can help you build the skills you need to be successful at your next customer education role. In this collection, we're focusing on a few key skills that have been identified as the most critical for success...
The foundational goal of customer service is to resolve problems and complaints. It’s critically important, then, that we ensure our solutions are actually implemented and customers feel confident we’ve solved their concerns.
Management and leadership aren't mutually exclusive. Managers need leadership skills to drive engagement in their team, which can create the alignment needed to achieve organizational goals. This path will cover topics like giving feedback, motivat...
Management and leadership aren't mutually exclusive. Managers need leadership skills to drive engagement in their team, which can create the alignment needed to achieve organizational goals. This path will cover topics like giving feedback, motivat...
Making the jump to your first leadership job is one of the most stressful events in life. More than 87 percent of first-time leaders feel frustrated, anxious and uncertain about their new role. Frontline leaders lack confidence and effectiveness in...
How does your product or service benefit the customer? In order to know this answer, you have to ask the right question. Often times we, as business professionals, assume we know the answers. Crazy as it sounds, research shows that...
This path introduces the concept of multiple leadership styles and tendencies. At the end of the path, learners will be able to classify their own leadership style and identify the strengths and weaknesses of different leadership styles. Participants...
Along your road to success, you will encounter various types of leaders. Over a decade of teaching, seeing people with no leadership experience emerge as effective, confident, able leaders has proven that leadership can be taught, like any social,...
Startups need users. A LOT of users. Learn growth strategies from some of the best and the brightest in the business with these resources, which include videos and articles from staff at Facebook, Pinterest, LinkedIn, Zendesk, and more.
Virtual teams give organizations the ability to source talent from a diverse and dispersed workforce while offering unmatched flexibility to employees in work and personal life. The benefits of virtual teams are clear in today's economy, but they do pose...
Every organization wants the same thing: to have the kind of workplace culture that makes employees want to stick around. Unfortunately, developing this kind of culture is easier said than done. The resources in this path will help leaders understand...
Strategic thinking is a process that defines how people think about and create the future for themselves and others. In this path, you'll learn what strategic thinking is, how to develop your strategic thinking skills, and how to apply these...
If you are working in a commercial customer-facing role like Account Executive, Account Manager, or Sales Development Rep it may be a challenge moving towards complete remote engagements. At Winning By Design, we decided to bundle our experience, and happily...
If employers want to create a culture of organizational excellence, they must first take the time to get to know their employees and understand what they want and need both personally and professionally. Most companies who’ve won awards or received...
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