Digital transformation is the name many organizations have given to their "program" to accelerate change and onboard new technologies into their business. For the vast majority, however, such programs are failing. A 2015 study made by PulsePo...
The resources in this learning path focus on the importance of relationship building in developing and strengthening interpersonal skills. Learn to build, reinforce, and energize workplace relationships to the benefit of your career, coworkers, and...
Let's be honest: starting a new job is scary, and meeting a new employee can be just as intimidating. On both sides, neither person is sure what they are getting into and each of them is paying attention to every...
One of the most important ways that organizations can ensure the success of their staff is through the strategic use of onboarding, the process of helping new hires adjust to their new jobs quickly and smoothly. According to the Society...
Want to pursue a career in Human Resources? There are many different aspects to consider; this path walks you through several of them, including the role of HR professionals and HR information systems.
With the right tools, you can become a job post design genius. All you need to know are a few tricks of the trade and be prepared to present your organization strategically and candidly. Advertising for open positions is a...
April 2nd is Equal Pay Day. Why? April 2nd symbolizes how far into the year women must work to earn what men earned in the previous year. We want to work together to change this story. Our ultimate goal: make...
Investigating confrontations between employees can become a challenging and scary territory to tread for new human resources professionals. What should I say? Who should I believe? Should I even write this down? HR leaders must be prepared to navigate...
Do you truly understand your organizational culture and what you have to offer? Before you can find the perfect fit for your job opening you should consider where and how they will fit into your organization. Research has found that...
This path will focus the learning experience into the relevant concepts, ideas, and practices of People Analytics as a tool for Human Resources (HR) professionals to help organizations and leaders make strategic decisions about how better attract, perform, retains and...
Any training or development expert can tell you that recruitment is no easy feat. In a perfect world, you and your team could match the best candidates with the right fit without a blink of an eye. However, in reality,...
Writing is an essential career skill. Whether it’s an email to a colleague or a thought leadership blog posts, your words represent you in the world at large. With planning and practice, you can become more effective and productive writing...
Every company experiences its ups and downs on social media. Some days will be great; other days, not so much. Here's what to do when things suddenly go sour with your fans and followers.
When you boil it down, communication affects everything we do. Excellent communication is key to any successful endeavor. Poor communication can ruin even the most straightforward task. Boning up on communication skills is a no-brainer, but where do...
It’s as simple as this: connection drives results. Networking, branding, communication, and even top notch ideas are only bits and pieces without human connection. Regardless of your goal, who you know and who knows you goes a long way. By...
It may sound silly but simply greeting your customer goes a long way. In a matter of seconds, customers begin to form their opinion of your business and a forced or generic opening line will not seal the deal.
Course PROVIDED BY DelftX The majority of challenges that organizations face are technology related. Given the growing importance of technology, the demand for leaders with an engineering background will probably rise. Already a quarter of the CEOs...
Stop hearing and start listening! In order to really connect with your customers, managers, and colleagues, active listening is key. These resources can help you develop the skills that can serve as the foundation for good communication.
Email remains the life blood of business communications. Every time you send an email, your reputation, effectiveness, and productivity are on the line. Whether you’re communicating with customers, partners, or colleagues, take a moment to make sure...
You are, once again, trying a new productivity method. You cycle between The Pomodoro Technique, writing effective to-do lists, Stephen Covey's methods, Kanban, Zen to Done, Getting Things Done and countless others! You are determined to find a...
We all have prejudices we're not aware of; the key is to acknowledge their existence and make decisions in spite of those biases. In this path, Dr. Stefanie K. Johnson helps us understand what unconscious bias is and strategies we...
Excellent customer service comes from character traits, not so much job skills. This path highlights the top four characteristics of stellar customer agents
Are you aware how much your company relies on YOU to connect their products and services to their clients? In order to truly meet the needs of your customers, you must first educate them on your offerings.
Brand engagement creates the potential for your customers to interact with your organization's offerings in authentic ways. One activity below explains how Excited and engaged customers bring in 23 percent more profits. However, with advancing...
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