The Power of Presence
Showing up every day feeling great and ready to rock. Parts of the 6 Vital Skills to Catapult Your Career series with Pete Mockaitis.
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Resume Writing for Smarties
We create them all the time and they hold our futures on their pages, yet they are so difficult to get just right. Your resume is either too old, too modern, doesn't provide enough detail, or simply doesn't showcase your...
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Great Customer Service Begins With Creative Problem Solving
Almost everyone can recall a not-so-good customer service experience. In these situations, you probably walked away feeling frustrated because your needs or expectations were not met. Do you know what differentiates "good" customer service fr...
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Want to Be a Great Boss? Give Better Feedback
Everyone who manages wants to be thought of as a great boss. Being one doesn’t mean being an easy boss or not challenging your employees. It means being the kind of boss who knows how to get the best out...
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The Future of Soft Skills in a Digital Age
The future of work is still human, at least for the next 10 or so years. How do you safeguard yourself and your most important method of survival? You develop your very human soft skills! Those skills we tucked in...
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Test UX Design
Test course on UX design for the beginner.
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Suffering From Burnout? Why It Matters & What to Do
Burnout is getting a lot of focus lately as it seems like everyone is going 24/7. Gone are the days when jobs end when your shift is over, or the world can’t reach you after hours. Between smartphones keeping us...
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Entreprenuership: Advice and guidance from a serial entrepreneur
Looking to start a business or grow an existing business, find tools and resources you need here from a serial entrepreneur.
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Active Listening: A Communication Guide
Stop hearing and start listening! In order to really connect with your customers, managers, and colleagues, active listening is key. These resources can help you develop the skills that can serve as the foundation for good communication.
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Making Your Dreams A Reality
"Success" can only truly occur internally, because it is based on your emotional commitment. At the most basic level, success is your relationship with yourself. Most people are living a lie; either saying they want to change but not doing...
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Employee Engagement: Go From Zombie to Zealot!
Most employees feel disheartened and dehumanized at work, supported by the fact that 86% of us are disengaged on the job according to Gallup and other researchers. If you have had a bad boss or feel like you are not...
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Community Building: Lessons in Growth and User Acquisition from Facebook, Pinterest, and LinkedIn
Startups need users. A LOT of users. Learn growth strategies from some of the best and the brightest in the business with these resources, which include videos and articles from staff at Facebook, Pinterest, LinkedIn, Zendesk, and more.
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Mastering Your Next Presentation
Nervous in front of a crowd? Fidgety while speaking? Anxious about presenting in general? Never fear! These resources will help you plan, deliver, and evaluate your next presentation with ease and confidence.
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Executive Coaching for Internal Coaches: How to Coach Leaders and High Potentials
Globally, HR and Talent Development professionals are called on to provide coaching for leaders and high potentials. Holding coaching sessions with leaders has proven to develop their abilities faster than sending them to training programs. These...
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Emotional Intelligence
The resources below can be viewed in any order and at any time you wish. Or, if you prefer, you can make your way through them in the order in which they are listed by clicking "next activity" after you've...
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"Let me Direct You to the Right Person": Helping Customers Connect with the Right Resource
As the customer service rep, you are the liaison between the customer and your company. It is your duty to help the customer in identifying what they need after listening to their inquiry or concern and then connecting them with...
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A Beginner's Retail Guide to Processing Payments
Curated By: Shenetta Byars There are several ways customers can pay for their goods and services, and more and more are being added as technology advances. This path covers the basics of collecting payments, processing the payments, and lastly,...
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Data Management
Spreadsheets & Databases are powerful tools that can simplify processes and assist teams in being more efficient. There isn't a single industry that does not need to effectively organize its data, ranging from software companies to schools...
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Your Guide to Building an Awesome Personal Brand
Who are you? What do you stand for? What do you bring to the table? These questions, and more, can all be answered by a carefully-crafted personal brand. Your personal brand is the unique combination of skills and experience that...
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The Importance of STEM In Our World
Believe it or not, everyone needs to recognize that STEM is vital component to success. It is not only used in our schools, it is needed in corporate America. Here you will see many reasons for implementing it. What is...
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Teamwork Makes the Dream Work: How Solution Consultants can Successfully Collaborate with Sales Teams.
Sales Engineer (SE), Sales Architect (SA), Solution Engineer (SE), Solution Consultant (SC), Technical Account Manager (TAM), Pre-Sales Consultant (PSC)...no matter what you call your role, one area should remain top of mind: Collaborating. Good collaboration with the sales team, product...
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Avoiding Over-Automation in Customer Service Resolutions
Your customer is upset, I mean really angry. They call your organization to resolve their issue. They are greeted by a friendly voice who knows how to respond to all of their cues seamlessly. Soon they realize they are speaking...
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Leaning In: Leadership Challenges for Women
Sheryl Sandberg's Lean In is a massive cultural phenomenon and its title has become an instant catchphrase for empowering women. These resources, curated from LeanIn.org and from around the web, serve as guides to educate learners on the challenges...
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