I truly believe, in my firsthand experience, the world is hungry for us to unite together as opportunity-makers and to emulate those behaviors as so many of you already do and to reimagine a world where we use our best...
Create, maintan
This learning path explores the impact of fairness on performance and offers concrete strategies for leaders and individuals to create a fair workplace. Fair businesses outperform not only because employees are motivated and committed, but also...
We all deal with difficult people in the workplace. Whether it is a difficult boss, colleague, or subordinate, when we understand more about what makes the difficult person tick, then we can better get what we want and need from...
Some of us have a hard time delegating -- letting go of work can sometimes be hard! But it's important to remember that delegating and sharing the load can actually make everyone involved more effective. Distributing work among other staff...
One thing the mouse (Mickey, of course) has taught us all is that in order to reach new heights you have to create an experience. Customers will return time and time again to participate in the experience you create for...
In our consumer-driven, on-demand world, delivering amazing customer service is not just necessary - it's expected. Customer loyalty is built by providing an amazing experience while anticipating and creating Moments of Magic® for your customers al...
This learning path explores factors that can cause conflict in the workplace, best practices for addressing conflict when it arises, and the role you can play in resolving and/or utilizing conflict toward positive outcomes for yourself, your coworkers,...
Digital transformation is the name many organizations have given to their "program" to accelerate change and onboard new technologies into their business. For the vast majority, however, such programs are failing. A 2015 study made by PulsePo...
We all need to practice good customer service, no matter what our job title is. This path will help you develop the customer service skills you need to be successful in any position.
Kristen Hadeed knows failure. As the CEO of Student Maid, her first leadership disaster resulted in three-quarters of her workforce quitting on the spot. From that initial failure to handing over day-to-day operations to a leadership team comprised of...
The resources in this learning path focus on the importance of relationship building in developing and strengthening interpersonal skills. Learn to build, reinforce, and energize workplace relationships to the benefit of your career, coworkers, and...
Meetings are a necessary evil of work life -- or are they? The world's leading entrepreneurs have figured out ways to make meetings efficient, productive, and engaging. Learn from the best, then figure out your own strategy for holding meetings...
The Internet can be a scary place. In this path, learners will be introduced to basic concepts of online safety and security. Common scams will also be reviewed.
Has your company given Microsoft Office the boot? Is your school switching from Word to Docs? Do you find yourself using Google's tools more often than Microsoft's programs? In any case, if you've found yourself needing to switch from Micro...
As a trainer, fostering a positive learning environment is one of the most important aspects of your job, and also the hardest. Creating a space where individuals feel welcome, valued and cared for is every trainer’s goal but it takes...
This path will give you a full understanding of the responsibilities required for this position as well as teach you the skills required.
Learning analytics are the practices to prove and improve the impact of learning programs on outcomes. We can use surveys, tests, and on the job performance metrics to show that training is making an impact on business goals like sales,...
"Organizations with stronger leaders can show twice the revenue and twice the profit growth." according to SHL Talent Measurement. Your employees are valuable resources and assets for your organization. As such, they are one of the main determining factors for...
This learning path will guide you through the process of engaging a SME, preparing for the interview, actively listening to their questions and responses, and providing feedback throughout the process and at the end of the project.
When developing curricula and instructional materials, the most important guideline to keep in mind is “everything must be aligned with the learning goals.” Plan backwards.
Hiring new employees is costly, developing your learners is also costly. (Not having a well-trained staff is a disaster!) So, when you coordinate essential training and development endeavors...it's priceless! The reality is you can't afford NOT to train your employees....
Trainers should deliver content that has a clear message, is impactful and actionable, and most of all, is useful and relevant to your learners. Also, you have to consider all of your tools and methods to engage your audience.
Essentially, everything you do on a daily basis involves sales. Whether you are selling an idea, a product, or a service (or being sold to), you are constantly engaged in the process of capturing an audience's attention, presenting some level...
Sign in with Google