Documentation: The New MVP of Sales
You're already managing several moving parts as a Sales rep, why add more to your plate? The answer is simple; because you have to stay ahead of the curve at all times. One of the most efficient ways to do...
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The Power of Storytelling & Creativity with Ben Folds
Being creative as a job - is a tough job. Singer/Songwriter/Producer/Photographer Ben Folds is the definition of creativity at work - he is, among others, a prolific musician, an Artistic Advisor to the National Symphony, an improvisational composer,...
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Crafting Your Email Management System
You are, once again, trying a new productivity method. You cycle between The Pomodoro Technique, writing effective to-do lists, Stephen Covey's methods, Kanban, Zen to Done, Getting Things Done and countless others! You are determined to find a...
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The Power of Assessment!
We all know that assessments can help our learners to understand where they are at and what they have to learn, while also helping us as learning designers to assess whether our content aligns with our learning outcomes. But how...
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Toxic Relationships at Work: Signs, Help, and What To Do
Think about all of the relationships in your life—coworkers, bosses, partners, friendships, family members, neighbors. Do any of these relationships leave you feeling drained, depleted, cautious, avoidant, on edge, nervous, anxious, guilty, or tense? You may be experiencing a toxic...
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Managing The Great Generational Shift
For decades, demographers and workforce planners have been anticipating a transformation in the workforce, a trend that I call The Great Generational Shift. The shift is not only a function of population trends or demographics, but also in the norms...
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Successfully Balancing Work and Life
Life is a balancing act. There are only so many hours in the day and only so many opportunities to get things done. So, how do you manage to successfully juggle all of the things being thrown at you? Experts...
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Escalating Customer Grievances
Don't you hate it when you have a complaint and the customer service agent you are speaking to won't escalate it? Or when they do refer your complaint to a manager and no one follows back up with you? Both...
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Improving Training for Diverse Learners
Learners are as varied as anything in nature. Imagine that each learner represents one specific type of household plant (think about several rather pretty ones). Would it be possible to nourish and cultivate every one of those learners with the...
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Evaluating instructor performance
Attending a great training can leave you feeling inspired, motivated, and ready to dig in. Conversely, attending a poor training session can leave you feeling just the opposite. Sometimes poor training experiences can leave a sour taste in your mouth,...
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Steps to Creating a Customer-Centric Culture
Customer service is not a department. It’s a philosophy to be embraced by every member of an organization, from the CEO to the most recently hired. The reason an organization can deliver good or bad customer service comes down to...
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Managing Training and Performance Evaluations: A Critical Sales Manager Competency
Making the transition from Sales Rep to Sales Manager can be difficult. There’s a lot of new skills to learn and new relationships to forge. One critical element of your new job will be to manage training and give performance...
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Microsoft Excel 2016
Any user new to Excel 2016 will benefit from this path, which is based on the Goodwill Community Foundation's video tutorials. These bite-sized videos cover basic and advanced functions of Microsoft Excel, including creating and saving sheets,...
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Dealing with Other People's Emotions
Most people want to end conversations when someone cries or gets angry, but then you miss the opportunity to find solutions together. And, it’s likely you will make the person feel worse. It’s better to be compassionately silent until they...
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The Nuts & Bolts of Accounting
Curated By: Eric Hartel The world of financial accounting can seem daunting – unfamiliar terms, complex regulations, and plenty of math to boot. However, accounting is also the field that tracks how a business is performing and helps managers gauge...
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Providing Feedback: A Supervisor's Guide
As a supervisor, one of your responsibilities is to provide performance feedback for the staff you're overseeing. It's important for them to know if the work they're doing aligns with the company's goals and mission, and it's also i...
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Customer Complaints – The Road to Success
Managing complaints is considered to be one of the ‘magic moments’ of the overall customer experience and can have a bigger impact on the way people feel about a business than the quality of its products or services.
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How to Make Anything Catch On
Ever wondered why some things catch on and become popular while others falter? Do you want to know how to generate more word of mouth for a product or initiative you’re working on? Based on the international bestseller, Contagious: Why...
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So You Accidentally Became an Instructional Designer?
This path is designed to help anyone who is interested in a career in Instructional Design or like many Instructional Designers, fell into it by accident and now you need to answer the question "What the heck am I doing?"...
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The Ultimate Beginner's Guide to Building Effective Surveys
Surveys help you gather focused insights from masses of people, whether those people are customers, employees, or an entire target market. Surveys can make a major impact on the direction of your company—especially if you get the results in front...
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Failing Well: Strategies to Achieve Success
Kristen Hadeed knows failure. As the CEO of Student Maid, her first leadership disaster resulted in three-quarters of her workforce quitting on the spot. From that initial failure to handing over day-to-day operations to a leadership team comprised of...
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Listen & Learn: How to Sell in New Markets
After all of the research and market analysis, your organization decides to enter a new market. You know exactly what this means. You're up to bat. As a key member of the sales team, you have to now prepare to...
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Data Management
Spreadsheets & Databases are powerful tools that can simplify processes and assist teams in being more efficient. There isn't a single industry that does not need to effectively organize its data, ranging from software companies to schools...
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