How To Re-establish Credibility and Trust with Your Customers
Business depends on customer satisfaction. It is essential that leaders focus on re-establishing trust and loyalty with their customers to maintain loyalty.
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The Future of Soft Skills in a Digital Age
The future of work is still human, at least for the next 10 or so years. How do you safeguard yourself and your most important method of survival? You develop your very human soft skills! Those skills we tucked in...
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Becoming a Master Negotiator
Calling all negotiators! Are you looking to take your skills to the next level and become a master of persuasion? This path has been crafted just for you. You will learn how to: write the contract following the negotiation, receive...
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Delegating for Success
Some of us have a hard time delegating -- letting go of work can sometimes be hard! But it's important to remember that delegating and sharing the load can actually make everyone involved more effective. Distributing work among other staff...
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The Secrets to Hiring Great Employees
Hiring the wrong employee is a mistake that can cost your organization thousands of dollars in wasted productivity and salary costs. But how do you get it right? Here, experts share some of their tips, tricks, and secrets to success.
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Selling 101: A Basic Introduction
Sooner or later, everyone finds themselves selling something. Contrary to popular opinion, the best sales people don’t all have their own style of selling. There is a process, and a series of practices that everyone can learn in order to...
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Building a Powerful Personal Brand
We all have a personal brand. It is up to each and every one of us to understand what it is, what we believe in, what we are passionate about, what our value is and how to communicate all of...
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Emotional Engagement: The Magic Ingredient In Any Customer Experience
You suspect something is missing in your customer experiences but you aren’t sure what it is. You may be seeing trends like low social media response, few customers opening or reading your emails, low site traffic, or lower than expected...
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Suffering From Burnout? Why It Matters & What to Do
Burnout is getting a lot of focus lately as it seems like everyone is going 24/7. Gone are the days when jobs end when your shift is over, or the world can’t reach you after hours. Between smartphones keeping us...
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Attracting and Selecting more Diverse Candidates
Are you ready to expand your team or backfill an open position? Whether you’re an experienced manager or this is your first time hiring someone, this can be a stressful activity. We’re all busy enough, and finding a new team...
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Grammar: The Keys to Better Understanding the Structure and Syntax of English
When studying a language grammar is the foundation of fluency. Grammar is the structure and system of English consisting of syntax, rules, forms and morphology. Grammar is also the key to speaking and writing more clearly, professionally, and intelligi...
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Cultivating Diverse & Inclusive Workplaces
Developing a diverse and inclusive organization and network is just smart business. Teams, organizations, and networks benefit and grow from the unique experience of each member. This learning path explores why diversity in the workplace is so...
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Flip the Script: Managing Customer Grievances
Customer service representatives (and departments) are the backbone of any successful organization. They ensure both the customer(s) and your products/services are able to work together seamlessly. But what happens when the process is not so seamless?...
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Inbox "Zero": Organizing for Efficiency
Cracking the code for managing your email feels like winning the lottery. Unfortunately, I've only personally experienced one of these phenomena. Hopefully, after completing this learning path, you can join me and discover the best way to organiz...
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You Resolved Your Customer's Issues. What's Next?
A customer presented you with an issue. After several minutes of back and forth, you solved it. The hard part has been accomplished. Whew! But now, you've hit another wall. What should you do after the customer issue has been...
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Dealing with Difficult Workplace Relationships
We all deal with difficult people in the workplace. Whether it is a difficult boss, colleague, or subordinate, when we understand more about what makes the difficult person tick, then we can better get what we want and need from...
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A SME Balancing Act: Subject Matter Expertise and Instructional Design Practices
When developing a educational opportunity for the masses, there is a continual balance that must be struck between seemingly opposing forces. One one hand, we have the subject matter expert's vast pool of expertise and wisdom to share with everyone....
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Virtual Audience Engagement: Keep Your Remote Attendees Engaged During Your Event
In the past few months, online events have grown tremendously due to many people working remotely. I have attended events whereas half-way through the event, attendees' mind tends to shift because they lose interest in the presenter or speaker. Whether...
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Evaluating instructor performance
Attending a great training can leave you feeling inspired, motivated, and ready to dig in. Conversely, attending a poor training session can leave you feeling just the opposite. Sometimes poor training experiences can leave a sour taste in your mouth,...
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Great Customer Service Begins With Creative Problem Solving
Almost everyone can recall a not-so-good customer service experience. In these situations, you probably walked away feeling frustrated because your needs or expectations were not met. Do you know what differentiates "good" customer service fr...
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How to Design Your Job Posting for the Ideal Candidate
HELP WANTED! NOW HIRING! I WANT YOU! The days are long gone when job posts were very transparent and clear about who and what they wanted. Job ads are much more complicated now and your ideal candidate is sifting through...
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How to Make/Break/Keep a Habit
“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” [Aristotle - summation by author Will Durant] Habits - good or bad - are the qualities many people find the most difficult to change, and...
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Tips and Resources for Instructor-Led Training
Before you can help others learn, it's important to keep a few things in mind: the ways that adults learn, the climate in which adults learn best, the methods of instruction that are the most effective, and the importance of...
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Startup Marketing
A curated list of resources referenced during my guest lecture "Startup Marketing" part of the Growth Marketer program (2018) at the Berghs School of Communication in Stockholm. This list can be a good starting point for startup founders, ...
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