Developing a diverse and inclusive organization and network is just smart business. Teams, organizations, and networks benefit and grow from the unique experience of each member. This learning path explores why diversity in the workplace is so...
Budgeting post-training is just as important as budgeting before the training takes place. After the training, you can assess what worked, what didn't and how you can improve moving forward. In this path, you will learn about different metrics for...
Have you ever thought about starting a career in graphic design? Or do you want to learn some basic skills for promoting your business? Either way, you don’t need to go to design school to become a graphic designer. With...
Customer experience can make you - or break you. Crafting a memorable customer experience can mean going above and beyond in your attention to detail and care for customers - but it's a craft that pays off. Dive into this...
For decades, demographers and workforce planners have been anticipating a transformation in the workforce, a trend that I call The Great Generational Shift. The shift is not only a function of population trends or demographics, but also in the norms...
Customer experience (CX) is a driving force in every organization and has opened a whole new career path. What’s driving this movement is that how people and companies purchase goods and services has changed dramatically in the past ten years....
The opportunity to appraise staff performance opens doors to improvement in workplace communication, employee engagement, and organizational goal alignment. In many workplaces, the performance management process culminates with an annual performance...
What does it mean to be a “Digital Leader”? Is it a title reserved for only technology giants or businesses with seemingly bottomless budgets? The truth is that any business can excel at digital leadership and management, regardless of its...
Welcome to the exciting, roller coaster world of blockchain for good, and crypto currencies. This curated list is intended to be provocative, interesting and insightful. There is so much more to this world than just articles about the price of...
This learning path will guide you through the process of engaging a SME, preparing for the interview, actively listening to their questions and responses, and providing feedback throughout the process and at the end of the project.
Ever wondered why some things catch on and become popular while others falter? Do you want to know how to generate more word of mouth for a product or initiative you’re working on? Based on the international bestseller, Contagious: Why...
As emails increase, we tune out more and over time become even less responsive. As incoming messages become increasingly challenging to navigate in volume and or urgency, here are a few ways managing your inbox that can be done on...
You are the one they come to when they need to close a deal, make a hard sell or cultivate a sales mentality amongst their team. You have the "It" factor. You know how to intuit the 'No' and create...
When developing curricula and instructional materials, the most important guideline to keep in mind is “everything must be aligned with the learning goals.” Plan backwards.
Feeling empowered is the result of committing to the work you do, inspiring those around you, and staying focused on your dreams - no matter how big. Empowered leaders cultivate empowerment in others by approaching challenges with courage, creativity,...
How would your business grow if you could become smarter overnight? What would the impact be if you could tap into more parts of your brain to increase innovation, creativity, emotional engagement, vision, feelings of safety, belonging, and...
Finding a job can be one of the most stressful things we do. Unfortunately, many of us find jobs we don’t love, and are often afraid to make the leap to something else when we are in a place we...
Excellent customer service comes from character traits, not so much job skills. This path highlights the top four characteristics of stellar customer agents
Test course on UX design for the beginner.
According to a Harvard study, one toxic employee can cost an organization about $12,000 a year in lost productivity, low morale, upset customers, and litigation fees. How do you stop these "bad apples" from ruining your team? These resources ...
Course PROVIDED BY DelftX The majority of challenges that organizations face are technology related. Given the growing importance of technology, the demand for leaders with an engineering background will probably rise. Already a quarter of the CEOs...
Learn to be a better listener with the resources in this path that explore the fundamentals of what it means to really listen.
A curated list of resources referenced during my guest lecture "Startup Marketing" part of the Growth Marketer program (2018) at the Berghs School of Communication in Stockholm. This list can be a good starting point for startup founders, ...
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