E-Commerce Master Class
The barrier to entry for ecommerce is so low right now, but the barrier to succeed is much higher, and growing every day. You can’t just come up with a product in your bed, make it the next day, and...
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Be Productive!
While I enjoy hearing, “You’re doing great!”, the follow-up sentence of, “Just keep doing what you’re doing!” doesn’t work for me. I want a clear and actionable roadmap of the things I need to do to get where I want...
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Working Remotely, Staying Connected
Often images of working in your pajamas or running to your local shoppe for a mid-day cup of joe are conjured when someone says they 'work from home'. Thoughts of increased freedom and better visuals during our workday flood our...
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The Dark Side…of UX Design
The terms dark pattern and dark UX sound exactly like design practices the Empire would use to confuse Stormtroopers requesting time off through their intranet (Empirenet?). Unfortunately, the most common targets of these UX practices tend to be us...
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You Can't Turn Training Into A Game! Or Can You?
Gamification is the process of taking a learning experience and integrating game mechanics into it to motivate participation, engagement, and loyalty. Gamification takes the data-driven techniques that game designers use to engage players and applies them to non-game experiences to...
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Leading Your Team Through Change
Large-scale organizational change has always been difficult, and there's no shortage of research showing that a majority of transformations continue to fail. Use these resources to learn how to successfully lead the next change at your organization.
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Diversify: Overcome Unconscious Bias
We all have prejudices we're not aware of; the key is to acknowledge their existence and make decisions in spite of those biases. In this path, Dr. Stefanie K. Johnson helps us understand what unconscious bias is and strategies we...
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Dare to Be Fair
This learning path explores the impact of fairness on performance and offers concrete strategies for leaders and individuals to create a fair workplace. Fair businesses outperform not only because employees are motivated and committed, but also...
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How to Create an Effective Brand
Having an effective brand can be the difference between being seen as a low-cost interchangeable commodity or a valuable partner who solves problems and is deemed worthy of loyalty. An effective brand allows you to clearly define who you are...
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Cutting Through the Noise - PR & Brand Strategy for Startups
What gets new startups noticed? Going Viral!? Ok, sure - for the few lucky enough to hit the viral jackpot. For most new businesses, cutting through the noise of a saturated market and a plethora of distractive content means putting...
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Phone Skills for Everyone
"Answering the phone" sounds like an easy task, right? But there's a lot of pressure to do it right. Each time the phone rings, it's an opportunity to make a good impression on someone on the other side, whether it's...
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Your Guide to Better Understanding Influencer Marketing
Influencer marketing is probably the most utilized yet least understood social media marketing tactic. Learn all about the subject, including the data behind its ROI, advice on how to create an influencer marketing strategy, how to find the best...
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Finding The Career You Were Meant For
Finding a job can be one of the most stressful things we do. Unfortunately, many of us find jobs we don’t love, and are often afraid to make the leap to something else when we are in a place we...
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Attracting the Right Fit
Wouldn't it be perfect if your job postings always attracted the right fit? If the ideal candidate was the first to apply and your work was done after just one day of your ad being active? What if there was...
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Cultivating Diverse & Inclusive Workplaces
Developing a diverse and inclusive organization and network is just smart business. Teams, organizations, and networks benefit and grow from the unique experience of each member. This learning path explores why diversity in the workplace is so...
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Why Emotional Intelligence Is A Crucial Skill
Emotional Intelligence is now recognized as a significant tool through which to better manage ourselves and others. The ability to manage relationships and behavior offers significant advantages in today’s world. But in advancing the concept of...
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Cryptocurrency: Stay in the Know
Welcome to the exciting, roller coaster world of blockchain for good, and crypto currencies. This curated list is intended to be provocative, interesting and insightful. There is so much more to this world than just articles about the price of...
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Tips and Resources for Instructor-Led Training
Before you can help others learn, it's important to keep a few things in mind: the ways that adults learn, the climate in which adults learn best, the methods of instruction that are the most effective, and the importance of...
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Coordinating Special Events and Programs
Event planning requires the coordination of many moving parts and people. You have to make sure you thought of everything before it happens and even after it happens. If that wasn't difficult enough, trainers for corporate and educational events also...
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Improving Customer Service in a Digital Era
The entire customer experience is now driven by digital means. Many, if not all, customer interactions with your organization no longer involve a physical experience. Customers need ways to feel connected and respected by the business leaders and all...
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What Makes Great Leaders Great?
The workplace is one environment where effective leadership is incredibly important. In this path you will learn that it can mean the difference between success or failure for the company. What makes a great leader? There isn't one simple answer...
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Developing an Engaging Onboarding Program
Let's be honest: starting a new job is scary, and meeting a new employee can be just as intimidating. On both sides, neither person is sure what they are getting into and each of them is paying attention to every...
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Escalating Customer Grievances
Don't you hate it when you have a complaint and the customer service agent you are speaking to won't escalate it? Or when they do refer your complaint to a manager and no one follows back up with you? Both...
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