In today's highly-competitive business landscape, your customer experience strategy must be laser-focused on the things that matter most to your customers. Customer journey mapping is one of the master keys to that kingdom. When approached from th...
Many more employers are realizing that they rather have a pleasant team member than a highly skilled one. Of course, ideally, the new hire would be both pleasant and skilled, but if you needed to rely on one over the...
Instructors of all kinds have to create and deliver courses. Whether you are a teacher or a trainer delivering information to children or adults, you will have to employ techniques to address the needs of your unique group of learners....
This learning path will guide you through the process of engaging a SME, preparing for the interview, actively listening to their questions and responses, and providing feedback throughout the process and at the end of the project.
Why do some teams 'just click' and others seem to be such hard work? How do I engage with my team members when they are virtual or disconnected? These questions are very common for us to ask ourselves when we...
Employee training is integral to the overall success of a business. Whether you are on-boarding new employees or enhancing the skills of existing ones, they need the tools to become aligned with your company culture and learn their new (or...
Often images of working in your pajamas or running to your local shoppe for a mid-day cup of joe are conjured when someone says they 'work from home'. Thoughts of increased freedom and better visuals during our workday flood our...
Do you want an average life? Something ordinary, something unremarkable? Most people would answer those questions with a resounding “No!” And yet so many people live a life that is exactly that: average. Ordinary. John Maxwell, author, and noted leadership...
TS (applicant tracking system) software makes it easier for companies to filter and vet resumes so HR can spend more time hiring and training top talent. Due to this, you need to make sure your resume can get through.
Whether you are a looking to sell or to buy a product or service, knowing how to effectively negotiate terms and conditions before entering into a business agreement is a crucial skill for success. Mastering this step in the dealmaking...
This path is based on content from ExcelExposure.com, a free online Excel training class designed to help you learn more about the features and functionality of Microsoft Excel. This course was designed for Microsoft Excel 2010, but many of the...
Most training and development specialists develop a keen eye for talent and create strategic ways to fit the right person in the right position. Recruitment is a team effort that requires insight and technical know-how. Luckily there are metrics that...
Interpersonal skills are the fundamental elements on which many other skills, in life and work, are built. This path introduces you to a basic, but crucially important, interpersonal skill - communication. Explore why interpersonal skills matter, what...
Training has evolved from simply checking completion boxes to a more comprehensive way an organization can ensure their learners have the necessary skills to complete their job and showcase their potential. A 'Training Needs Assessment' is so valuable because your...
Magnetism is an invisible force that keeps things connected. This is a very basic definition of the word, but quite applicable when discussing the rules of Sales. Typically people are drawn to people for reasons they can't clearly explain. Whatever...
In the past few months, online events have grown tremendously due to many people working remotely. I have attended events whereas half-way through the event, attendees' mind tends to shift because they lose interest in the presenter or speaker. Whether...
42 percent of Millennials say they're likely to leave their current organization because they're not learning fast enough. How can you address this issue and deliver training to your learners at their point of need in a format they'll actua...
Want to pursue a career in Human Resources? There are many different aspects to consider; this path walks you through several of them, including the role of HR professionals and HR information systems.
Greetings, I am an executive coach and leadership educator who helps women and men live and lead more purposefully. My approach to executive coaching builds upon an individual’s personal goals as well as a desire for improvement and impetus to...
With digital tools and social media, you're one click away from connecting with just about anyone - a necessity now that a majority of people are require to work from home. However, if you hit send on a poorly worded...
Every organization wants the same thing: to have the kind of workplace culture that makes employees want to stick around. Unfortunately, developing this kind of culture is easier said than done. The resources in this path will help leaders understand...
The amount of content we produce every day is truly mind-boggling. There are more than 3 million blog posts created each day and half a million tweets sent every minute...That pace is only accelerating with the growth of the Internet....
Create leaders, not followers! The concept of giving up control to access your (and your organization's) true power is still new to the working world. Typically power is gained through control demonstrated mostly when leaders tell others what to do....
Whether you’re managing a team of 100 or a team of 1, you want to be an effective leader and coach, one that can both motivate, influence, and inspire the people you work with. A critical component to leading a...
Sign in with Google