We all have prejudices we're not aware of; the key is to acknowledge their existence and make decisions in spite of those biases. In this path, Dr. Stefanie K. Johnson helps us understand what unconscious bias is and strategies we...
Nervous in front of a crowd? Fidgety while speaking? Anxious about presenting in general? Never fear! These resources will help you plan, deliver, and evaluate your next presentation with ease and confidence.
This learning path will help you understand the basics of the most commonly used accounting software for different sized businesses.
Developing a strong work ethic is essential to career success. Your boss, colleagues, and clients expect the best from you! It's important to always bring your "A game" to the workplace, and these resources will help you be the best...
Essentially, everything you do on a daily basis involves sales. Whether you are selling an idea, a product, or a service (or being sold to), you are constantly engaged in the process of capturing an audience's attention, presenting some level...
Why do some teams 'just click' and others seem to be such hard work? How do I engage with my team members when they are virtual or disconnected? These questions are very common for us to ask ourselves when we...
When I'm at a networking event, I tend to keep to myself and not talk to anyone (which totally defeats the purpose of being at a networking event). Don't be like me! Use this path to learn how to engage...
Learn to be a better listener with the resources in this path that explore the fundamentals of what it means to really listen.
Stop hearing and start listening! In order to really connect with your customers, managers, and colleagues, active listening is key. These resources can help you develop the skills that can serve as the foundation for good communication.
“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” [Aristotle - summation by author Will Durant] Habits - good or bad - are the qualities many people find the most difficult to change, and...
Welcome to Part 2 of the track How To Transfer To Online Training. This track will help trainers and learning managers who faced the problem of transferring courses and programs to the digital environment. It is recommended to begin with...
To the untrained eye, an upset customer seems like a problem for business. Actually, this customer is offering you a gift to improve your practices and further delight your customers.
Usually, we find ourselves in the receiving end of a product demonstration. This type of presentation can be stressing for the presenter as a lot of preparation is involved in the process. The customer expect a concise and meaningful...
This path introduces time management tools and techniques that will allow you to manage your time more effectively. At the end of the path, you'll be able to set goals and priorities for enhanced productivity, manage time-wasters, and apply time...
You're already managing several moving parts as a Sales rep, why add more to your plate? The answer is simple; because you have to stay ahead of the curve at all times. One of the most efficient ways to do...
Training needs assessments help you pinpoint performance problems that need to be solved and identify the best solution, whether that’s training, a different intervention, or some combination of both.
There is an increased focus on eLearning and online training as organizations and learning institutions are moving to keep up with the ever-changing times. This growth is a natural progression as advancements in technology propel distance education as a viable...
Customer experience (CX) is a driving force in every organization and has opened a whole new career path. What’s driving this movement is that how people and companies purchase goods and services has changed dramatically in the past ten years....
You have just finished your work day and yet you have barely checked off any of the items on your to-do list. That sucks. The key is to effectively maximize your time so you can do the things you need...
It's easy to buy an LMS, but it takes a good strategy to successfully launch e-learning for your users. These resources will help take you from an empty platform to a well-developed and engaging online learning program.
At the workplace, we need to collaborate with others to achieve results. Whether these interactions are internal, with our colleagues, or external, with clients or providers; knowing how to effectively create and claim value in negotiation is an essential workplace...
At Disney, it’s not magic that makes it work, it’s the way we work that makes it magic. Our secret to the magic is our cast members. We don’t hire people and make them nice, we hire nice people. We...
Persuasion is the process of changing a person’s attitude or behavior by using words to convey a combination of reasoning, logic, feelings or information. Knowing how to effectively get people to see things your way is the gentle art of...
Writing well is critical to your success at work. These resources will help you navigate some common pitfalls in the English language and apply new skills to common business tasks.
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