The moment a customer enters your store, the clock is ticking. How your customers engage your organization begins the moment they cross your threshold. Greeting the customer quickly sends a message that your company is customer-centric and values...
Your customer is upset, I mean really angry. They call your organization to resolve their issue. They are greeted by a friendly voice who knows how to respond to all of their cues seamlessly. Soon they realize they are speaking...
In today's world, social media marketing is one of the biggest tools for creating a strong brand. To do so, you need content that draws in your audience and creates a community amongst your potential customers. However, creating engaging and...
Digital transformation is the name many organizations have given to their "program" to accelerate change and onboard new technologies into their business. For the vast majority, however, such programs are failing. A 2015 study made by PulsePo...
Developing a strong work ethic is essential to career success. Your boss, colleagues, and clients expect the best from you! It's important to always bring your "A game" to the workplace, and these resources will help you be the best...
Overflowing email inboxes are not only sources of constant stress, but also can drastically decrease your work productivity. According to a report from the McKinsey Global Institute, an average employee spends 28% of their work time reading, writing or...
Let's take a look at a current project that you just finished creating. How can you be sure that you created high-quality content? How to measure it and, more important, how do you manage and improve it? If you don't...
You're already managing several moving parts as a Sales rep, why add more to your plate? The answer is simple; because you have to stay ahead of the curve at all times. One of the most efficient ways to do...
Whether you are a looking to sell or to buy a product or service, knowing how to effectively negotiate terms and conditions before entering into a business agreement is a crucial skill for success. Mastering this step in the dealmaking...
During this training, you will learn how to present and create recommendations regarding course design, technology, and instruction delivery options. As we discussed in the intermediate version of this course, the first step in any process is to generate a...
Managing a team is hard. Managing a remote team is even harder. This path will help you with two specific aspects of management that are especially challenging: delegating and giving feedback. This path is just a small part of the...
When employees have the tools to give an amazing customer experience every single time, your customers will keep coming back for more. When you offer an elevated customer experience, they’ll never forget how you made them feel.
What does it mean to be resilient? We have all heard the word before. Often times it's about kids - they are so resilient. Right? After we grow up, do we stop being resilient? I think we probably do but...
Exhausted and over-tasked? It doesn't have to be like this.
When Danica Patrick decides to pursue her interests, passions, or dreams - she goes all in. From her racing career to entrepreneurship, fitness, and nutrition, the energy and intensity she brings to each pursuit pays off - but she'll be...
Author, social media influencer, and Catcat guest curator Najwa Zebian helps us navigate through the steps needed to find our voices. By uncovering our authentic selves and finding the right words, we're able to share our stories and build our...
TS (applicant tracking system) software makes it easier for companies to filter and vet resumes so HR can spend more time hiring and training top talent. Due to this, you need to make sure your resume can get through.
Remember when you had time to enjoy a book without checking your phone incessantly? Maybe not. How about when you could spontaneously check on a friend? Still too far fetched? Your time can feel like it has become as scarce...
Many times in order for you to develop a healthy growth mindset and exceed within your career, you have to press 'Pause'. In the past there was a prevailing theme that presumed "doing more helps you succeed", but what if...
Welcome to Part 2 of the track How To Transfer To Online Training. This track will help trainers and learning managers who faced the problem of transferring courses and programs to the digital environment. It is recommended to begin with...
We all experience failure, but scientists say that how we handle setbacks determines our future successes. These resources, curated from around the web, draw from the positive psychology movement; featured thinkers include Martin Seligman, Guy Winch,...
According to the Pew Research Center, Millennials (born between 1982 and 2000) are America's largest demographic segment in the workforce. As more and more Millennials are entering the workplace, the way we train and learn new information must evolve to...
Agile is a vast movement that is transforming businesses across the globe. Based on the fundamentals of agile software development, agile methodologies can help businesses flourish in a volatile, uncertain, complex, and ambiguous world by eliminating...
Event planning requires the coordination of many moving parts and people. You have to make sure you thought of everything before it happens and even after it happens. If that wasn't difficult enough, trainers for corporate and educational events also...
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