Contacting customers can be scary. You’re staring at a list of who you need to call and a million thoughts are flooding your head. What if the conversation is awkward? What if they say no? What if I don’t make...
For decades, demographers and workforce planners have been anticipating a transformation in the workforce, a trend that I call The Great Generational Shift. The shift is not only a function of population trends or demographics, but also in the norms...
There are two areas you should consider when Training Remotely: best practices and technology. Knowing PowerPoint doesn't make you a great presenter. Your content and delivery does. The same applies to teaching remotely. This curated content is targeted to corporate...
The foundational goal of customer service is to resolve problems and complaints. It’s critically important, then, that we ensure our solutions are actually implemented and customers feel confident we’ve solved their concerns.
Are you aware how much your company relies on YOU to connect their products and services to their clients? In order to truly meet the needs of your customers, you must first educate them on your offerings.
Life is a balancing act. There are only so many hours in the day and only so many opportunities to get things done. So, how do you manage to successfully juggle all of the things being thrown at you? Experts...
Have you ever had to teach a course or workshop either face-to-face or online, where you have a lot of content to share, but you don't know what learning activities you can implement to check that students have acquired the...
Don't you hate it when you have a complaint and the customer service agent you are speaking to won't escalate it? Or when they do refer your complaint to a manager and no one follows back up with you? Both...
The latest events made a lot of changes to the learning environment. Perhaps, time ago, you thought that someday you would create online learning solutions based on your classroom training, but nowadays, you should make a quick switch to digital...
According to the MIT Technology Review, people lost over $172 billion to hackers in 2017. That's a lot of money! In this short path, cybersecurity expert Joseph Steinberg gives us an introduction to how you can keep yourself safe online...
Most people want to end conversations when someone cries or gets angry, but then you miss the opportunity to find solutions together. And, it’s likely you will make the person feel worse. It’s better to be compassionately silent until they...
Stress is a natural part of life, but it doesn't have to ruin your day. Learn some strategies for addressing stress in the office and some tips for avoiding it altogether.
This path introduces the concept of multiple leadership styles and tendencies. At the end of the path, learners will be able to classify their own leadership style and identify the strengths and weaknesses of different leadership styles. Participants...
Instead of fixating on AI and robots making humans in the workplace obsolete, we should be focused on enhancing our uniquely human qualities: collaboration, critical thinking, problem-solving and empathy. These “soft skills” are at the core of...
This path features words of wisdom from various successful entrepreneurs. Hear from Richard Branson, Sara Blakely, Elon Musk and others on topics like starting a business, creating innovative products, avoiding common pitfalls, and overcoming failure.
Interest in Bitcoin and cryptocurrency (crypto) has grown as many early adopters have seen major returns on their original investments. This Path provides an introduction to cryptocurrencies and Bitcoin, looks at the risks and methods of investing in...
42 percent of Millennials say they're likely to leave their current organization because they're not learning fast enough. How can you address this issue and deliver training to your learners at their point of need in a format they'll actua...
Whether you are a professional attending a virtual conference, a student transitioning to online learning or simply a person wanting to master something new with this newly discovered “free time”, chances are you are spending a lot more time in...
Sales Engineer (SE), Sales Architect (SA), Solution Engineer (SE), Solution Consultant (SC), Technical Account Manager (TAM), Pre-Sales Consultant (PSC)...no matter what you call your role, one area should remain top of mind: Collaborating. Good collaboration with the sales team, product...
Now it's time to get into the business side of the digital media field. Marketing is a major part of creating content, so here are some basics you should know before jumping in. In this section, we will discuss key...
Usually, we find ourselves in the receiving end of a product demonstration. This type of presentation can be stressing for the presenter as a lot of preparation is involved in the process. The customer expect a concise and meaningful...
This learning path explores factors that can cause conflict in the workplace, best practices for addressing conflict when it arises, and the role you can play in resolving and/or utilizing conflict toward positive outcomes for yourself, your coworkers,...
Effective feedback is crucial for improving communication, enabling educators to reach their full potential, and ultimately for better instruction. Feedback, however, is sometimes difficult to define and is often confused with advice or praise. Wh...
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