Staying Stress-Free at the Office
Stress is a natural part of life, but it doesn't have to ruin your day. Learn some strategies for addressing stress in the office and some tips for avoiding it altogether.
All Activities
-
-
Surviving the Performance Review Process: A Guide for Managers
Performance reviews don't have to be frightening. These resources can help you as you embark on the performance evaluation process with your employees. This path includes resources that provide an overview of the performance management process, hel...
-
How to Provide Feedback to Product Design Teams so That Products Can Be Tailored To Clients' Needs
As a Sales Representative, you want what to provide products that meet your customers' needs. How do you make this happen? When you determine customer needs do not match with the product, what do you do? In this path, you...
-
Delegating for Success
Some of us have a hard time delegating -- letting go of work can sometimes be hard! But it's important to remember that delegating and sharing the load can actually make everyone involved more effective. Distributing work among other staff...
-
Attracting and Selecting more Diverse Candidates
Are you ready to expand your team or backfill an open position? Whether you’re an experienced manager or this is your first time hiring someone, this can be a stressful activity. We’re all busy enough, and finding a new team...
-
Grammar: The Keys to Better Understanding the Structure and Syntax of English
When studying a language grammar is the foundation of fluency. Grammar is the structure and system of English consisting of syntax, rules, forms and morphology. Grammar is also the key to speaking and writing more clearly, professionally, and intelligi...
-
Cultivating Diverse & Inclusive Workplaces
Developing a diverse and inclusive organization and network is just smart business. Teams, organizations, and networks benefit and grow from the unique experience of each member. This learning path explores why diversity in the workplace is so...
-
Leadership in a Digital Age
What does it mean to be a “Digital Leader”? Is it a title reserved for only technology giants or businesses with seemingly bottomless budgets? The truth is that any business can excel at digital leadership and management, regardless of its...
-
Flip the Script: Managing Customer Grievances
Customer service representatives (and departments) are the backbone of any successful organization. They ensure both the customer(s) and your products/services are able to work together seamlessly. But what happens when the process is not so seamless?...
-
Spreadsheets & Databases: Using Excel, Google Sheets and AirTable
So much of our lives - professional and personal - are dependent on data. Manage your finances. Maintain information about your customers. Keep track of project elements and timing. On and on. From simple to more complex data, understanding how...
-
Inbox "Zero": Organizing for Efficiency
Cracking the code for managing your email feels like winning the lottery. Unfortunately, I've only personally experienced one of these phenomena. Hopefully, after completing this learning path, you can join me and discover the best way to organiz...
-
The Frustrated Facilitators' Guide to Great Remote Meetings
With 50% of employees expected to work remotely from next year, mastering remote meetings is fast becoming a critical skill. As in any meeting, you need to get together to get something done: to make decisions, present ideas, collaborate creatively...
-
You Resolved Your Customer's Issues. What's Next?
A customer presented you with an issue. After several minutes of back and forth, you solved it. The hard part has been accomplished. Whew! But now, you've hit another wall. What should you do after the customer issue has been...
-
How to Close Your Project in an Orderly Fashion
Closing your project is the last of the Eight Steps to a Successful Project. But it’s important to close your project down in an orderly fashion, so let’s take a look at what’s involved.
-
Dealing with Difficult Workplace Relationships
We all deal with difficult people in the workplace. Whether it is a difficult boss, colleague, or subordinate, when we understand more about what makes the difficult person tick, then we can better get what we want and need from...
-
Making Your Dreams A Reality
"Success" can only truly occur internally, because it is based on your emotional commitment. At the most basic level, success is your relationship with yourself. Most people are living a lie; either saying they want to change but not doing...
-
Great Customer Service Begins With Creative Problem Solving
Almost everyone can recall a not-so-good customer service experience. In these situations, you probably walked away feeling frustrated because your needs or expectations were not met. Do you know what differentiates "good" customer service fr...
-
How to Design Your Job Posting for the Ideal Candidate
HELP WANTED! NOW HIRING! I WANT YOU! The days are long gone when job posts were very transparent and clear about who and what they wanted. Job ads are much more complicated now and your ideal candidate is sifting through...
-
How to Make/Break/Keep a Habit
“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” [Aristotle - summation by author Will Durant] Habits - good or bad - are the qualities many people find the most difficult to change, and...
-
Negotiating Terms and Conditions like a Pro
Whether you are a looking to sell or to buy a product or service, knowing how to effectively negotiate terms and conditions before entering into a business agreement is a crucial skill for success. Mastering this step in the dealmaking...
-
Failing Well: Strategies to Achieve Success
Kristen Hadeed knows failure. As the CEO of Student Maid, her first leadership disaster resulted in three-quarters of her workforce quitting on the spot. From that initial failure to handing over day-to-day operations to a leadership team comprised of...
-
Develop and Complete Your Project’s Deliverables
The implementation stage of your project is where you develop and complete your project’s deliverables. The stage is also commonly known as the Delivery Stage or Execution Stage. It’s where the rubber hits the road – you have a plan...
-
Launching Your e-Learning Program
It's easy to buy an LMS, but it takes a good strategy to successfully launch e-learning for your users. These resources will help take you from an empty platform to a well-developed and engaging online learning program.
-
Project Management: Measuring Progress & Alignment
You’re in the delivery stage of your project, so now you need to assess your project’s performance. Here are a selection of videos and articles that will give you the information you need to get started.
Sign in with Google