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Live Events
  • Communicating Effectively: How to Inspire and Convince

    Course PROVIDED BY DelftX The majority of challenges that organizations face are technology related. Given the growing importance of technology, the demand for leaders with an engineering background will probably rise. Already a quarter of the CEOs...

    Topics
    • Path
    • Rating 5.0
    • Intermediate
  • Conducting a Training Needs Assessment

    Training has evolved from simply checking completion boxes to a more comprehensive way an organization can ensure their learners have the necessary skills to complete their job and showcase their potential. A 'Training Needs Assessment' is so valuable because your...

    • Path
    • Duration 1.4h
    • Beginner
  • Coordinating Special Events and Programs

    Event planning requires the coordination of many moving parts and people. You have to make sure you thought of everything before it happens and even after it happens. If that wasn't difficult enough, trainers for corporate and educational events also...

    • Path
    • Beginner
  • Crafting a Customer Experience

    Customer experience can make you - or break you. Crafting a memorable customer experience can mean going above and beyond in your attention to detail and care for customers - but it's a craft that pays off. Dive into this...

    • Path
    • Rating 4.7
    • Beginner
  • Crafting Your Email Management System

    You are, once again, trying a new productivity method. You cycle between The Pomodoro Technique, writing effective to-do lists, Stephen Covey's methods, Kanban, Zen to Done, Getting Things Done and countless others! You are determined to find a...

    Topics
    • Path
    • Rating 5.0
    • Intermediate
  • Creating a Customer-Focused Culture

    Today’s customers are more demanding and knowledgeable than ever, and their loyalty is fleeting. Organizations find that what worked in the past does not guarantee future success. However, the best in the business know that having a customer-focused...

    • Path
    • Intermediate
  • Creativity: Insights Before Ideas

    Finding the right idea for a creative campaign is not always easy, but in order to uncover the insight you should get immersed into the target you are focused on. It's been said that getting involved and being part of...

    Topics
    • Path
    • Beginner
  • Crypto & Bitcoin & Blockchain…Oh My?

    Interest in Bitcoin and cryptocurrency (crypto) has grown as many early adopters have seen major returns on their original investments. This Path provides an introduction to cryptocurrencies and Bitcoin, looks at the risks and methods of investing in...

    Topics
    • Path
    • Rating 5.0
    • Beginner
  • Cryptocurrency: Stay in the Know

    Welcome to the exciting, roller coaster world of blockchain for good, and crypto currencies. This curated list is intended to be provocative, interesting and insightful. There is so much more to this world than just articles about the price of...

    Topics
    • Path
    • Intermediate
  • Customer Experience Journey Mapping

    In today's highly-competitive business landscape, your customer experience strategy must be laser-focused on the things that matter most to your customers. Customer journey mapping is one of the master keys to that kingdom. When approached from th...

    • Path
    • Rating 5.0
    • Beginner
  • Customer Experience Service Excellence

    Take ownership of the customer experience for internal and external customers. Every person within an organization contributes to positive or negative customer experiences. A single person can impact culture, life morale, innovate products, and create...

    • Path
    • Rating 3.7
    • Beginner
  • Customer Salutations: A How-To Guide

    It may sound silly but simply greeting your customer goes a long way. In a matter of seconds, customers begin to form their opinion of your business and a forced or generic opening line will not seal the deal.

    Topics
    • Path
    • Duration 1.3h
    • Rating 5.0
    • Beginner