A great customer experience drives every interaction an individual has with your brand. Product development, customer support, retail marketing - every department in your organization needs to be aligned to deliver an exceptional experience that turns...
I truly believe, in my firsthand experience, the world is hungry for us to unite together as opportunity-makers and to emulate those behaviors as so many of you already do and to reimagine a world where we use our best...
Welcome to the exciting, roller coaster world of blockchain for good, and crypto currencies. This curated list is intended to be provocative, interesting and insightful. There is so much more to this world than just articles about the price of...
Many people link blockchain to bitcoin and cryptocurrencies in general. But it is not only related to digital currency. Let's try to better understand how this thrilling cyber code work.
Investigating confrontations between employees can become a challenging and scary territory to tread for new human resources professionals. What should I say? Who should I believe? Should I even write this down? HR leaders must be prepared to navigate...
“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” [Aristotle - summation by author Will Durant] Habits - good or bad - are the qualities many people find the most difficult to change, and...
The Internet can be a scary place. In this path, learners will be introduced to basic concepts of online safety and security. Common scams will also be reviewed.
Essentially, everything you do on a daily basis involves sales. Whether you are selling an idea, a product, or a service (or being sold to), you are constantly engaged in the process of capturing an audience's attention, presenting some level...
Spanish is one of the world’s leading and most widely spoken languages. Learning a second or third language is an investment in yourself. There is no better way to grow your skills and capabilities than by investing energy in a...
Nothing has changed the practice of marketing more dramatically than the rise of social media. More than simply another advertising or public relations channel, social media requires a fundamental shift in the way we approach business. As an...
This path will focus the learning experience into the relevant concepts, ideas, and practices of People Analytics as a tool for Human Resources (HR) professionals to help organizations and leaders make strategic decisions about how better attract, perform, retains and...
"There are no take-backs—just as in life. You must think before you move." - Chess Grandmaster, Susan Polgar Life, like a game of chess, is purely the product of your decisions - some major *new job!? new car?*, some minor *sushi or veggie bu...
In today's digital world, people buy from those they know, like, and trust. The modern buyer is overwhelmed by choice, especially online. So how do you attract your target prospects? How will they find you if you don’t offer value...
Imagine, for a moment, you had unlimited insight into the mind and behavior patterns of all of your customers and clients. That they simply told you what you spent hours trying to figure out. Now, realize the potential this has...
Any user new to PowerPoint 2016 will benefit from this path, which is based on the Goodwill Community Foundation's video tutorials. These bite-sized videos cover basic and advanced functions of Microsoft PowerPoint, including creating and saving...
Your academic knowledge and skills may be spectacular, but do you have the social skills needed to be successful in the workplace? Professional etiquette is an unwritten code of conduct regarding the interactions among the members in a business...
Being successful at work is incumbent on learning new things. But there are so many new things to learn! How do we as individuals learn as fast as we need to and, more importantly, actually retain that information? This path...
When developing a career plan, setting goals is a common success tool. Typically these goals are based on financial gain, but what if each professional goal spoke instead to your personal passions. Too often we have to decide between being...
This path is a series of lectures from Dr. Bill Cope, a Professor in the Department of Educational Policy Studies at the University of Illinois. He is the Principal Investigator in a series of projects funded by the Institute of...
It's good that you already know to keep the needs of the diverse learners in mind. Once you are aware that each individual learner has a different knowledge level, learning style preference, or cultural background, you'll want to improve the...
Let’s talk! It is true that anyone can begin a class conversation, but not all conversations are fruitful. It is not enough to simply open the floor for discussion. If you really want to initiate juicy and impactful discourse in...
The What, Why, and How of user experience research. This is for people who don't know what UX research is and want to know more. This provides the foundation of what it is as well as how to go about...
"Knowledge is Power" is a well-known maxim that's been attributed to many scholars; but no matter the origin, the maxim holds true. Sales is a knowledge game - from products and company, to your customers and competition. The more you...
Can you remember sitting in a training or class and the instructor is all over the place? Conversely, can you imagine leading a training or class and you have no sense of direction, helplessly hoping something sticks? Enter Learning Objectives....
Sign in with Google