Annual performance reviews are as familiar to us as our annual dental appointments. Both are needed, lightly dreaded, and often times both are seen as necessary evils. Enter 'Real-Time Feedback' , an effective and efficient replacement for a...
When Danica Patrick decides to pursue her interests, passions, or dreams - she goes all in. From her racing career to entrepreneurship, fitness, and nutrition, the energy and intensity she brings to each pursuit pays off - but she'll be...
Don't you hate it when you have a complaint and the customer service agent you are speaking to won't escalate it? Or when they do refer your complaint to a manager and no one follows back up with you? Both...
Want to pursue a career in Human Resources? There are many different aspects to consider; this path walks you through several of them, including the role of HR professionals and HR information systems.
Employee training is integral to the overall success of a business. Whether you are on-boarding new employees or enhancing the skills of existing ones, they need the tools to become aligned with your company culture and learn their new (or...
Agile is a vast movement that is transforming businesses across the globe. Based on the fundamentals of agile software development, agile methodologies can help businesses flourish in a volatile, uncertain, complex, and ambiguous world by eliminating...
"If it's your job to to eat a frog, it's best to do it first thing in the morning. And if it's your job to eat two frogs, it's best to eat the biggest one first." -Mark Twain There's always...
Startups need users. A LOT of users. Learn growth strategies from some of the best and the brightest in the business with these resources, which include videos and articles from staff at Facebook, Pinterest, LinkedIn, Zendesk, and more.
There has been a long-held myth in the business world that workplace culture is either too squishy or too complex to define and manage like other core business functions—and that is simply not true. In fact, culture is arguably one...
Magnetism is an invisible force that keeps things connected. This is a very basic definition of the word, but quite applicable when discussing the rules of Sales. Typically people are drawn to people for reasons they can't clearly explain. Whatever...
How does your product or service benefit the customer? In order to know this answer, you have to ask the right question. Often times we, as business professionals, assume we know the answers. Crazy as it sounds, research shows that...
Are you aware how much your company relies on YOU to connect their products and services to their clients? In order to truly meet the needs of your customers, you must first educate them on your offerings.
Assuming that we understand what our clients want, need, and desire is dangerous. We need to look beyond our own point of view and understanding of the world and discover how others interpret it. That is why asking questions is...
You are always busy. Between juggling multiple project deadlines, conference calls, and meetings, you have a pretty full workload. We get it. For things to run most effectively, you need to schedule, maintain, and update appointments as efficiently as...
Today’s customers are more demanding and knowledgeable than ever, and their loyalty is fleeting. Organizations find that what worked in the past does not guarantee future success. However, the best in the business know that having a customer-focused...
"Success" can only truly occur internally, because it is based on your emotional commitment. At the most basic level, success is your relationship with yourself. Most people are living a lie; either saying they want to change but not doing...
Gamification is the application of game elements and digital game design techniques to non-game problems, such as business and social impact challenges. In this course, we are going to discuss the definition of gamification and how you can successfully apply...
Let's be honest: starting a new job is scary, and meeting a new employee can be just as intimidating. On both sides, neither person is sure what they are getting into and each of them is paying attention to every...
It can be as nerve-wracking to interview a job candidate as it is to be interviewed. These resources will help you navigate the interview process as an interviewer; topics covered include the general interview process, mistakes to avoid, and sample...
According to the MIT Technology Review, people lost over $172 billion to hackers in 2017. That's a lot of money! In this short path, cybersecurity expert Joseph Steinberg gives us an introduction to how you can keep yourself safe online...
We all experience failure, but scientists say that how we handle setbacks determines our future successes. These resources, curated from around the web, draw from the positive psychology movement; featured thinkers include Martin Seligman, Guy Winch,...
Create leaders, not followers! The concept of giving up control to access your (and your organization's) true power is still new to the working world. Typically power is gained through control demonstrated mostly when leaders tell others what to do....
Marketing and communications for education is a unique challenge. With a wide range of audiences and a vast swath of generational personas, education marketers in both Higher Ed and Independent Schools need to be informed on the latest opportunities to...
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