Escalating Customer Grievances
Don't you hate it when you have a complaint and the customer service agent you are speaking to won't escalate it? Or when they do refer your complaint to a manager and no one follows back up with you? Both...
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How to Conduct an Effective Job Interview
It can be as nerve-wracking to interview a job candidate as it is to be interviewed. These resources will help you navigate the interview process as an interviewer; topics covered include the general interview process, mistakes to avoid, and sample...
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Managing Training and Performance Evaluations: A Critical Sales Manager Competency
Making the transition from Sales Rep to Sales Manager can be difficult. There’s a lot of new skills to learn and new relationships to forge. One critical element of your new job will be to manage training and give performance...
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Cybersecurity 101
According to the MIT Technology Review, people lost over $172 billion to hackers in 2017. That's a lot of money! In this short path, cybersecurity expert Joseph Steinberg gives us an introduction to how you can keep yourself safe online...
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Evidence-Based Management
This path will introduce you to the basic principles of Evidence-Based Management, a revolutionary approach that is changing how we manage organizations, teams and people at work. For many years we have based our decisions on intuition and advice from...
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Technology in Learning: Understanding Affordances
This path is a series of lectures from Dr. Bill Cope, a Professor in the Department of Educational Policy Studies at the University of Illinois. He is the Principal Investigator in a series of projects funded by the Institute of...
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The Characteristics You Need to Give Exceptional Customer Service
Excellent customer service comes from character traits, not so much job skills. This path highlights the top four characteristics of stellar customer agents
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Test UX Design
Test course on UX design for the beginner.
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Going from Microsoft Office to Google's G Suite
Has your company given Microsoft Office the boot? Is your school switching from Word to Docs? Do you find yourself using Google's tools more often than Microsoft's programs? In any case, if you've found yourself needing to switch from Micro...
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The Secrets to Hiring Great Employees
Hiring the wrong employee is a mistake that can cost your organization thousands of dollars in wasted productivity and salary costs. But how do you get it right? Here, experts share some of their tips, tricks, and secrets to success.
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Master the Art of Self-Confidence
In order to achieve workplace success, personal satisfaction and personal achievement, competence is essential. But without confidence, competence will only take you so far. Lack of confidence and a low self-esteem are two of the major things that...
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3 Ways to Improve Training for Diverse Learners
It's good that you already know to keep the needs of the diverse learners in mind. Once you are aware that each individual learner has a different knowledge level, learning style preference, or cultural background, you'll want to improve the...
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Start, Market, & Grow Your Business!
Through his decades of experience in business, David Meltzer serves as a valuable source of insight and wisdom to the world of entrepreneurship. Use this path as a tool to gain further understanding on how to successfully start, pitch, market,...
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The Building Blocks of Onboarding Success
One of the most important ways that organizations can ensure the success of their staff is through the strategic use of onboarding, the process of helping new hires adjust to their new jobs quickly and smoothly. According to the Society...
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Building a Strong Work Ethic
Developing a strong work ethic is essential to career success. Your boss, colleagues, and clients expect the best from you! It's important to always bring your "A game" to the workplace, and these resources will help you be the best...
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Leader SMART
Being an effective leader at any level requires much more than just knowing some leadership principles and having a small collection of leadership skills. Your success depends completely on how SMART you are about WHO you are before you ever...
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Get Educated on Education Marketing
Marketing and communications for education is a unique challenge. With a wide range of audiences and a vast swath of generational personas, education marketers in both Higher Ed and Independent Schools need to be informed on the latest opportunities to...
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Tech Tips
Working for yourself, for a company, or even in your personal interactions, technology helps you get the job done: writing and editing, creating spreadsheets, email and calendaring. Google has a suite of tools designed for each of these tasks. There...
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Diversify: Overcome Unconscious Bias
We all have prejudices we're not aware of; the key is to acknowledge their existence and make decisions in spite of those biases. In this path, Dr. Stefanie K. Johnson helps us understand what unconscious bias is and strategies we...
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Inclusion by Design: Equal Pay Day Conference
April 2nd is Equal Pay Day. Why? April 2nd symbolizes how far into the year women must work to earn what men earned in the previous year. We want to work together to change this story. Our ultimate goal: make...
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Time is Your New Currency, Spend it Wisely
Remember when you had time to enjoy a book without checking your phone incessantly? Maybe not. How about when you could spontaneously check on a friend? Still too far fetched? Your time can feel like it has become as scarce...
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Demystifying Digital Transformation
Digital transformation is the name many organizations have given to their "program" to accelerate change and onboard new technologies into their business. For the vast majority, however, such programs are failing. A 2015 study made by PulsePo...
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Upgrade Your Communications Tool Belt
When you boil it down, communication affects everything we do. Excellent communication is key to any successful endeavor. Poor communication can ruin even the most straightforward task. Boning up on communication skills is a no-brainer, but where do...
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