Time Management 101
We each have 24 hours a day, but some of us are able to be more productive with our hours than others. Whether you are trying to find a way to do less or more in your day, this path...
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Wellspring Living
Catcat's mission is to help people learn the skills needed to reach their highest potential. We're proud to partner with Wellspring Living to provide access to valuable learning resources to support your educational journey.
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Great Customer Service Begins With Creative Problem Solving
Almost everyone can recall a not-so-good customer service experience. In these situations, you probably walked away feeling frustrated because your needs or expectations were not met. Do you know what differentiates "good" customer service fr...
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Learn the Basics of Spanish
Spanish is one of the world’s leading and most widely spoken languages. Learning a second or third language is an investment in yourself. There is no better way to grow your skills and capabilities than by investing energy in a...
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Customer Experience Service Excellence
Take ownership of the customer experience for internal and external customers. Every person within an organization contributes to positive or negative customer experiences. A single person can impact culture, life morale, innovate products, and create...
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Working at a Startup: Things to Know
Startups are their own special breed of organization, and working at one requires an understanding of the culture, challenges, and opportunities that can come along with these new businesses.
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Education is Marketing is Education
Good education is about engaging your audience, providing multiple pathways about learning more, and giving people options for expressing what they’ve learned. Good marketing builds upon the same foundation. Marketers are still tasked with engaging...
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How To Get Started in Community Management
I remember my first day as a community manager. It was the summer of 2009, and I had just graduated from SUNY Geneseo. About four weeks earlier the founders at a new startup called Scribnia had offered me a job...
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Elevating Your Customer Service: How Customer Context Changes the Conversation
This learning path explains why customer context is so important. You should be familiar with why your customers engage with your products and services to better meet their needs.
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Suffering From Burnout? Why It Matters & What to Do
Burnout is getting a lot of focus lately as it seems like everyone is going 24/7. Gone are the days when jobs end when your shift is over, or the world can’t reach you after hours. Between smartphones keeping us...
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Cultivating Diverse & Inclusive Workplaces
Developing a diverse and inclusive organization and network is just smart business. Teams, organizations, and networks benefit and grow from the unique experience of each member. This learning path explores why diversity in the workplace is so...
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You Can Be a Web Developer: Chapter 1
Hi! I'm Rob. I have a degree in Mathematics from Cambridge University and you might call me a bit of coding geek. After building websites for friends and family for fun, I soon learned that web development was a very...
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How to Design Your Job Posting for the Ideal Candidate
HELP WANTED! NOW HIRING! I WANT YOU! The days are long gone when job posts were very transparent and clear about who and what they wanted. Job ads are much more complicated now and your ideal candidate is sifting through...
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The Secrets to Hiring Great Employees
Hiring the wrong employee is a mistake that can cost your organization thousands of dollars in wasted productivity and salary costs. But how do you get it right? Here, experts share some of their tips, tricks, and secrets to success.
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The Power of Storytelling & Creativity with Ben Folds
Being creative as a job - is a tough job. Singer/Songwriter/Producer/Photographer Ben Folds is the definition of creativity at work - he is, among others, a prolific musician, an Artistic Advisor to the National Symphony, an improvisational composer,...
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What's The Deal With Data Science?
Data science is the ability to sift through massive amounts of data to discover hidden patterns and predict future trends, which requires an understanding of many different elements of data analysis. In this path, expert Joe Caserta provides a deep...
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Passion Lead Success
When developing a career plan, setting goals is a common success tool. Typically these goals are based on financial gain, but what if each professional goal spoke instead to your personal passions. Too often we have to decide between being...
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Getting Started with Graphic Design
Have you ever thought about starting a career in graphic design? Or do you want to learn some basic skills for promoting your business? Either way, you don’t need to go to design school to become a graphic designer. With...
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Crafting a Customer Experience
Customer experience can make you - or break you. Crafting a memorable customer experience can mean going above and beyond in your attention to detail and care for customers - but it's a craft that pays off. Dive into this...
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Managing The Great Generational Shift
For decades, demographers and workforce planners have been anticipating a transformation in the workforce, a trend that I call The Great Generational Shift. The shift is not only a function of population trends or demographics, but also in the norms...
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An Introduction to Customer Experience (CX)
Customer experience (CX) is a driving force in every organization and has opened a whole new career path. What’s driving this movement is that how people and companies purchase goods and services has changed dramatically in the past ten years....
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Working With Subject Matter Experts
This learning path will guide you through the process of engaging a SME, preparing for the interview, actively listening to their questions and responses, and providing feedback throughout the process and at the end of the project.
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How to Make Anything Catch On
Ever wondered why some things catch on and become popular while others falter? Do you want to know how to generate more word of mouth for a product or initiative you’re working on? Based on the international bestseller, Contagious: Why...
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