A customer presents a customer service agent with an issue. The customer service agent presents a solution to the customer. The customer is satisfied with the solution. What now? The customer is dissatisfied with the solution. What now? In...
So imagine that you have gone live on a course or learning program that you spent a lot of time on to make interesting and engaging. Only to find out that the learners aren't as engaged as you thought they...
When you think of mindfulness, the first thing that comes into your head is probably meditation or practicing yoga, and this isn’t wrong, but it’s definitely not the only way to think of it, especially in the context of the...
Presence, productivity, thinking, communication, relationships, and career management: your ability to manage and master each one of those moves you closer and closer to advancing your career. This path is one of the most comprehensive in Pete's...
Believe it or not, everyone needs to recognize that STEM is vital component to success. It is not only used in our schools, it is needed in corporate America. Here you will see many reasons for implementing it. What is...
Any user new to Excel 2016 will benefit from this path, which is based on the Goodwill Community Foundation's video tutorials. These bite-sized videos cover basic and advanced functions of Microsoft Excel, including creating and saving sheets,...
Sales expert Brian Tracy once said, "Approach each customer with the idea of helping him or her solve a problem or achieve a goal, not of selling a product or service." Cold-calling can cause anxiety for some but others see...
We all need to practice good customer service, no matter what our job title is. This path will help you develop the customer service skills you need to be successful in any position.
Whether you’re managing a team of 100 or a team of 1, you want to be an effective leader and coach, one that can both motivate, influence, and inspire the people you work with. A critical component to leading a...
You've been applying to hundreds of jobs this week. Your top two options also chose you! Congratulations! They scheduled the interview and you are almost ready to secure your new position, all you have to do is ace the interview....
The entire customer experience is now driven by digital means. Many, if not all, customer interactions with your organization no longer involve a physical experience. Customers need ways to feel connected and respected by the business leaders and all...
"Organizations with stronger leaders can show twice the revenue and twice the profit growth." according to SHL Talent Measurement. Your employees are valuable resources and assets for your organization. As such, they are one of the main determining factors for...
You have built an initial connection with the subject-matter expert (SME) and have also fostered an environment for collaboration. Now, what else should an instructional designer (ID) be versed in to ensure that course deliverable are achieved successfully? The answer...
You are a problem solver on a team with a large group of people. Everyone on the team has different agendas but you were all tasked with one central goal to accomplish. You know that without strong leadership your group...
This is an all call for the serial fear mongers amongst us. Those of you who know you need to make a move, or take a leap, but fear has you in its awesome clutch. I challenge you, without judgement,...
Any user new to Excel 2010 will benefit from this path, which is based on the Goodwill Community Foundation's video tutorials. These bite-sized videos cover basic and advanced functions of Microsoft Excel, including creating and saving sheets,...
This path will introduce characteristics and tendencies of the different generations and will help the learner understand the values, communication styles, and working styles of each. At the end of the path, learners will be able to identify ways of...
Customer service is not a department. It’s a philosophy to be embraced by every member of an organization, from the CEO to the most recently hired. The reason an organization can deliver good or bad customer service comes down to...
Yes. Yes you should. What changes? 1. Be empathetic. 2. Get to the point. Small talk right now from strangers adds no value. 3. Keep it short, end with a question. 4. Have the right mindset. If you don't sell,...
I am currently a rising sophomore in college so I am fresh out of my freshman year. Here are the skills I either had or definitely could've used during my freshman year.
Along your road to success, you will encounter various types of leaders. Over a decade of teaching, seeing people with no leadership experience emerge as effective, confident, able leaders has proven that leadership can be taught, like any social,...
"Organizations with stronger leaders can show twice the revenue and twice the profit growth." according to SHL Talent Measurement. Your employees are valuable resources and assets for your organization. As such, they are one of the main determining factors for...
There is a vast audience online needing to hear from compelling speakers, and needing to find trusted resources in order to hone skills or increase industry-specific knowledge. With help of trusted sources in my network, I have curated this path...
This learning path will help you understand the basics of the most commonly used accounting software for different sized businesses.
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