How to Close Your Project in an Orderly Fashion
Closing your project is the last of the Eight Steps to a Successful Project. But it’s important to close your project down in an orderly fashion, so let’s take a look at what’s involved.
Closing your project is the last of the Eight Steps to a Successful Project. But it’s important to close your project down in an orderly fashion, so let’s take a look at what’s involved.
What does it mean to be a “Digital Leader”? Is it a title reserved for only technology giants or businesses with seemingly bottomless budgets? The truth is that any business can excel at digital leadership and management, regardless of its...
The What, Why, and How of user experience research. This is for people who don't know what UX research is and want to know more. This provides the foundation of what it is as well as how to go about...
Agile is a vast movement that is transforming businesses across the globe. Based on the fundamentals of agile software development, agile methodologies can help businesses flourish in a volatile, uncertain, complex, and ambiguous world by eliminating...
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The class is a hands-on mathematical problem solving class, using business applications, working with data in the spreadsheet program Microsoft Excel. Each module features exercises alongside a downloadable data set for hands-on application. Students...
You've been applying to hundreds of jobs this week. Your top two options also chose you! Congratulations! They scheduled the interview and you are almost ready to secure your new position, all you have to do is ace the interview....
The moment a customer enters your store, the clock is ticking. How your customers engage your organization begins the moment they cross your threshold. Greeting the customer quickly sends a message that your company is customer-centric and values...
TS (applicant tracking system) software makes it easier for companies to filter and vet resumes so HR can spend more time hiring and training top talent. Due to this, you need to make sure your resume can get through.
If your job requires you to plan or direct activities in coordination with other department managers, it is important to use proper communication and effective collaboration.
Customer service representatives (and departments) are the backbone of any successful organization. They ensure both the customer(s) and your products/services are able to work together seamlessly. But what happens when the process is not so seamless?...
Course PROVIDED BY DelftX Does your business need a make-over? Are you looking to create a new business model so you can get more out of your or your client’s company? Innovating a business model is key for a profitable...
When employees have the tools to give an amazing customer experience every single time, your customers will keep coming back for more. When you offer an elevated customer experience, they’ll never forget how you made them feel.
Resolving complaints is a challenging part of providing good customer service, but it's not impossible. Use these resources to learn how to handle angry, upset customers with ease.
A curated list of resources referenced during my guest lecture "Startup Marketing" part of the Growth Marketer program (2018) at the Berghs School of Communication in Stockholm. This list can be a good starting point for startup founders, ...
Everyone who manages wants to be thought of as a great boss. Being one doesn’t mean being an easy boss or not challenging your employees. It means being the kind of boss who knows how to get the best out...
Instead of fixating on AI and robots making humans in the workplace obsolete, we should be focused on enhancing our uniquely human qualities: collaboration, critical thinking, problem-solving and empathy. These “soft skills” are at the core of...
Relinquishing work sounds easy, but there's an art and science to delegating effectively. In this path, you'll learn more about the psychology behind delegation and how you can use it as an opportunity for development for your team.
Nowadays, the trend of education and technology development is changing, and new technologies emerge so fast that it is very difficult to keep track of all the resources at the same time. This learning path will offer some guidance...
"Answering the phone" sounds like an easy task, right? But there's a lot of pressure to do it right. Each time the phone rings, it's an opportunity to make a good impression on someone on the other side, whether it's...
Open educational resources (OER) are educational materials made available for sharing, accessing and reusing through a public or open license; these materials have been used in the K-12 and higher education environments for years with much success....
Effective meetings produce useful results. Effective meetings have high participation, good energy, constructive collaboration, and meaningful conversations.
In today's digital world, people buy from those they know, like, and trust. The modern buyer is overwhelmed by choice, especially online. So how do you attract your target prospects? How will they find you if you don’t offer value...
When studying a language grammar is the foundation of fluency. Grammar is the structure and system of English consisting of syntax, rules, forms and morphology. Grammar is also the key to speaking and writing more clearly, professionally, and intelligi...