Customer service is not a department. It’s a philosophy to be embraced by every member of an organization, from the CEO to the most recently hired. The reason an organization can deliver good or bad customer service comes down to...
During this training, you will learn how to present and create recommendations regarding course design, technology, and instruction delivery options. As we discussed in the intermediate version of this course, the first step in any process is to generate a...
Building a team is tough enough - but building a winning team that stays engaged and focused, champions one another, and communicates openly - even tougher. Discover what it means to build a team that wins and learn how to...
If there is one thing that school doesn’t teach you, it’s how to navigate your career properly. Instead, you’re left to rely on advice from your (well-meaning but often misguided) family members--and somehow decide which of the million career resources...
You finished the training design. The trainer delivered the training. The learners enjoyed the learning experience and some of them described the training as "life-changing". Congratulations! Your hard work paid off. But wait, really? How can you prove it? If...
Effective meetings produce useful results. Effective meetings have high participation, good energy, constructive collaboration, and meaningful conversations.
This learning path will help you understand the basics of the most commonly used accounting software for different sized businesses.
Sales expert Brian Tracy once said, "Approach each customer with the idea of helping him or her solve a problem or achieve a goal, not of selling a product or service." Cold-calling can cause anxiety for some but others see...
Gamification is the process of taking a learning experience and integrating game mechanics into it to motivate participation, engagement, and loyalty. Gamification takes the data-driven techniques that game designers use to engage players and applies them to non-game experiences to...
In order to create meaningful opportunities for learners to make choices and become self-directed in their learning, educators have to move away from being lesson planners and embrace their role as designers of learning opportunities and educational spaces. Learning designers...
Your project’s goals will define what you get – so they should state clearly and without ambiguity what you want. Or, more precisely, what the project’s sponsors and key stakeholders want. Your job as a project manager is to ensure...
Virtual training has given organizations the ability to provide employees with the knowledge and upskilling they need regardless of whether they sit across multiple office locations or work remote. While there are many benefits such as cutting down on travel...
Women are having a moment. If you read the right headlines, women are rising into leadership at some of the biggest companies in the world. Men are getting on the #metoo bandwagon and learning how to become allies in...
A majority of job-related e-learning courses are designed to equip the learner with broad knowledge of their organization or the regular responsibilities of their positions. After a 30 to 60 minute online session, the most efficiently designed course would show...
Busy CEOs seldomly have time to focus on small details of daily life, much less what is on their plates. But as we all know, without health, there is no wealth.
In today's world, social media marketing is one of the biggest tools for creating a strong brand. To do so, you need content that draws in your audience and creates a community amongst your potential customers. However, creating engaging and...
Email remains the life blood of business communications. Every time you send an email, your reputation, effectiveness, and productivity are on the line. Whether you’re communicating with customers, partners, or colleagues, take a moment to make sure...
Great user experience isn’t the result of what you do with your hands — it’s the result of how you use what’s between your ears. That’s the core of what more than 80,000 students have learned in my online training...
You are, once again, trying a new productivity method. You cycle between The Pomodoro Technique, writing effective to-do lists, Stephen Covey's methods, Kanban, Zen to Done, Getting Things Done and countless others! You are determined to find a...
Gamification is the application of game elements and digital game design techniques to non-game problems, such as business and social impact challenges. In this course, we are going to discuss the definition of gamification and how you can successfully apply...
Author, social media influencer, and Catcat guest curator Najwa Zebian helps us navigate through the steps needed to find our voices. By uncovering our authentic selves and finding the right words, we're able to share our stories and build our...
Whether you are a looking to sell or to buy a product or service, knowing how to effectively negotiate terms and conditions before entering into a business agreement is a crucial skill for success. Mastering this step in the dealmaking...
When negotiating in the claims environment, there is a wide range of possible outcomes and an even wider range of negotiation techniques that can be used to influence those outcomes. There is no "one size fits all" tool that can...
This learning path will assist you, even if you are simply a learner at this moment, in curating content to build an engaging learning path on Catcat's platform.
Sign in with Google