The Luxury Item podcast
The podcast on the business of luxury
All Activities
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Creating a New Hire Buddy Program
Creating a Buddy Program for your new hires is a giant step towards helping them feel welcome and truly instilling the company culture from Day One. But we often think of Buddy Programs as simply a traditional mentorship or coaching...
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Fear Is a Gift
Typically when we think of gifts, positive thoughts come to mind. This is because gifts are usually connected with smiles and gratitude. This learning path is going to open your eyes to a non-traditional gift that has the potential to...
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Finding Your Voice
Author, social media influencer, and Catcat guest curator Najwa Zebian helps us navigate through the steps needed to find our voices. By uncovering our authentic selves and finding the right words, we're able to share our stories and build our...
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Leading & Engaging Diverse Teams
Get the tools you need to build, lead, and engage diverse teams.
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Data-Driven Recommendations for Training Improvement
Most L&D specialists understand the importance of training programs and know that data can inform instruction but have no idea where to start. If you fall into this category, this path can definitely assist you. In this path, you will...
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[Product] Knowledge is [Sales] Power
"Knowledge is Power" is a well-known maxim that's been attributed to many scholars; but no matter the origin, the maxim holds true. Sales is a knowledge game - from products and company, to your customers and competition. The more you...
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You're Hiring! Strategies to Find The Best Candidate
With the right tools, you can become a job post design genius. All you need to know are a few tricks of the trade and be prepared to present your organization strategically and candidly. Advertising for open positions is a...
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A SME Balancing Act: Subject Matter Expertise and Instructional Design Practices
When developing a educational opportunity for the masses, there is a continual balance that must be struck between seemingly opposing forces. One one hand, we have the subject matter expert's vast pool of expertise and wisdom to share with everyone....
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How May I Help You? Creating Positive First Impressions
The moment a customer enters your store, the clock is ticking. How your customers engage your organization begins the moment they cross your threshold. Greeting the customer quickly sends a message that your company is customer-centric and values...
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A Basic Guide to Emotional Intelligence
Emotional Intelligence, the ability to identify and manage your own emotions and the emotions of others, can be used to your advantage in work and in life. After completing this path, you should be able to define emotional intelligence, determine...
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How To Sell To Decision Makers (Power)
Since the early 60's, psychologists have studied the behavior patterns of how individuals make purchase decisions. Although we are in another millennium and a few decades away from the 60's, that research is still accurate in understanding and predicting buyer...
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Claims Negotiation Tool Box
When negotiating in the claims environment, there is a wide range of possible outcomes and an even wider range of negotiation techniques that can be used to influence those outcomes. There is no "one size fits all" tool that can...
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Networking: The Key to the Future of Work
Instead of fixating on AI and robots making humans in the workplace obsolete, we should be focused on enhancing our uniquely human qualities: collaboration, critical thinking, problem-solving and empathy. These “soft skills” are at the core of...
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Making the Transition to Management
Have you recently been promoted to a management role? Congratulations! After you take a moment to celebrate, dive into this path, which will help you understand your new role, avoid some common mistakes, and make a great first impression with...
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Empowering Women in the Workforce
Feeling empowered is the result of committing to the work you do, inspiring those around you, and staying focused on your dreams - no matter how big. Empowered leaders cultivate empowerment in others by approaching challenges with courage, creativity,...
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Working at a Startup: Things to Know
Startups are their own special breed of organization, and working at one requires an understanding of the culture, challenges, and opportunities that can come along with these new businesses.
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Be a Training Ninja: Adapt Your Training for an Always Shifting Audience
Do you want to make sure that all learner's needs are met in each class you facilitate? Are you having a little difficulty when someone is learning at a different pace than the rest of the class? Do you feel...
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Understanding Ergonomic Support
Does your desk chair leave you sore? Are you unsure if you're getting the most out of your standing workstation and/or physioball? If you answered YES to any of these questions, it's time to learn more about ergonomic support!
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Improving Courses and Beyond!
During this training, we will review how to build professional relationships with Subject Matter Experts (SMEs), the true meaning of Best Practices, the value of alignment, and what active and accessible learning means. You will review select articles covering a...
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Tech Tips copy
Working for yourself, for a company, or even in your personal interactions, technology helps you get the job done: writing and editing, creating spreadsheets, email and calendaring. Google has a suite of tools designed for each of these tasks. There...
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Resolving Complaints: A Customer Service Toolkit
Resolving complaints is a challenging part of providing good customer service, but it's not impossible. Use these resources to learn how to handle angry, upset customers with ease.
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Building a Powerful Personal Brand
We all have a personal brand. It is up to each and every one of us to understand what it is, what we believe in, what we are passionate about, what our value is and how to communicate all of...
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