Greetings, I am an executive coach and leadership educator who helps women and men live and lead more purposefully. My approach to executive coaching builds upon an individual’s personal goals as well as a desire for improvement and impetus to...
We all have a burning desire to create. It's in our DNA - Whether it's to create art, or to craft a billion dollar business idea, there's not a single person in the world who wants to be perceived as...
Now it's time to get into the business side of the digital media field. Marketing is a major part of creating content, so here are some basics you should know before jumping in. In this section, we will discuss key...
42 percent of Millennials say they're likely to leave their current organization because they're not learning fast enough. How can you address this issue and deliver training to your learners at their point of need in a format they'll actua...
A customer presents a customer service agent with an issue. The customer service agent presents a solution to the customer. The customer is satisfied with the solution. What now? The customer is dissatisfied with the solution. What now? In...
Most of us want something more or better than what we have now. Work is typically the #1 thing many Americans report they are not fulfilled with and wish they could change. You don't have to be one of them....
HR departments have changed a lot over recent decades. Previously they were known to serve two primary roles: hiring and firing. Slowly people are starting to realize the potential and power HR departments have within an organization. These changes...
Fostering an inclusive, diverse culture is critical for any organization, but in tech, it presents an especially pervasive problem. Why is diversity and inclusion (or D&I) so important? For starters, research has shown that more diverse...
The resources below can be viewed in any order and at any time you wish. Or, if you prefer, you can make your way through them in the order in which they are listed by clicking "next activity" after you've...
Customer service is not a department. It’s a philosophy to be embraced by every member of an organization, from the CEO to the most recently hired. The reason an organization can deliver good or bad customer service comes down to...
The workplace is one environment where effective leadership is incredibly important. In this path you will learn that it can mean the difference between success or failure for the company. What makes a great leader? There isn't one simple answer...
Gamification is the application of game elements and digital game design techniques to non-game problems, such as business and social impact challenges. In this course, we are going to discuss the definition of gamification and how you can successfully apply...
As a trainer, fostering a positive learning environment is one of the most important aspects of your job, and also the hardest. Creating a space where individuals feel welcome, valued and cared for is every trainer’s goal but it takes...
Gamification is the process of taking a learning experience and integrating game mechanics into it to motivate participation, engagement, and loyalty. Gamification takes the data-driven techniques that game designers use to engage players and applies them to non-game experiences to...
According to the balance careers, developing and nurturing leaders is critical to the overall success of nearly any organization. An effective internal leadership program can be used not only for identifying and training potential executives but as both a retention...
Online events are increasing in popularity as they are a great addition to the marketing strategy for various individual businesses and organizations. To create a successful and seamless event requires proper planning and execution. This path is created for you...
No matter what happens with technology, business success ultimately comes down to your relationships – the strength of the ones you build and keep, and how you navigate the tricky ones. Learning how to create stronger, more productive relationships will...
Finding a place in today’s job market can be challenging. Globalization, shifting labor markets, and game-changing technology keep the foundation moving, requiring all to be agile and to adapt. Workers need to keep their skills sharp. Companies need to respond...
Accountants help organizations maintain order within their numbers. Remaining in the black and keeping your books up to date is a way to ensure your organization's future growth.
Let's take a look at a current project that you just finished creating. How can you be sure that you created high-quality content? How to measure it and, more important, how do you manage and improve it? If you don't...
Training has evolved from simply checking completion boxes to a more comprehensive way an organization can ensure their learners have the necessary skills to complete their job and showcase their potential. A 'Training Needs Assessment' is so valuable because your...
You see an exciting job opportunity online and you are thrilled about the opportunity to apply. The posting asks that you send your resume and cover letter in an email. This is your chance to make a great first impression....
The foundational goal of customer service is to resolve problems and complaints. It’s critically important, then, that we ensure our solutions are actually implemented and customers feel confident we’ve solved their concerns.
Any user new to PowerPoint 2016 will benefit from this path, which is based on the Goodwill Community Foundation's video tutorials. These bite-sized videos cover basic and advanced functions of Microsoft PowerPoint, including creating and saving...
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