We each bring a unique skill set to the workplace; the challenge is defining those skills and determining how to apply them creatively. This path will share some tips and resources to maximize your skills for today’s workplace. This content...
Closing your project is the last of the Eight Steps to a Successful Project. But it’s important to close your project down in an orderly fashion, so let’s take a look at what’s involved.
"Success" can only truly occur internally, because it is based on your emotional commitment. At the most basic level, success is your relationship with yourself. Most people are living a lie; either saying they want to change but not doing...
Most employees feel disheartened and dehumanized at work, supported by the fact that 86% of us are disengaged on the job according to Gallup and other researchers. If you have had a bad boss or feel like you are not...
“Our goals can only be reached through a vehicle of a plan, in which we must fervently believe, and upon which we must vigorously act. There is no other route to success.” — Pablo Picasso Goal setting is a very...
Any user new to Excel 2010 will benefit from this path, which is based on the Goodwill Community Foundation's video tutorials. These bite-sized videos cover basic and advanced functions of Microsoft Excel, including creating and saving sheets,...
Attending a great training can leave you feeling inspired, motivated, and ready to dig in. Conversely, attending a poor training session can leave you feeling just the opposite. Sometimes poor training experiences can leave a sour taste in your mouth,...
Famed author David Allen reframes basic productivity concepts and presents new tricks that might help you finally sort out all the to-do lists running through your head.
Welcome to Part 2 of the track How To Transfer To Online Training. This track will help trainers and learning managers who faced the problem of transferring courses and programs to the digital environment. It is recommended to begin with...
HELP WANTED! NOW HIRING! I WANT YOU! The days are long gone when job posts were very transparent and clear about who and what they wanted. Job ads are much more complicated now and your ideal candidate is sifting through...
Your project’s goals will define what you get – so they should state clearly and without ambiguity what you want. Or, more precisely, what the project’s sponsors and key stakeholders want. Your job as a project manager is to ensure...
I remember my first day as a community manager. It was the summer of 2009, and I had just graduated from SUNY Geneseo. About four weeks earlier the founders at a new startup called Scribnia had offered me a job...
As the customer service rep, you are the liaison between the customer and your company. It is your duty to help the customer in identifying what they need after listening to their inquiry or concern and then connecting them with...
Spreadsheets & Databases are powerful tools that can simplify processes and assist teams in being more efficient. There isn't a single industry that does not need to effectively organize its data, ranging from software companies to schools...
April 2nd is Equal Pay Day. Why? April 2nd symbolizes how far into the year women must work to earn what men earned in the previous year. We want to work together to change this story. Our ultimate goal: make...
Deep breaths! It is going to be ok. We all have them for some reason or another, know you are not alone. Whether you have a gap in your work history because you were sick, needed a break from working,...
We all know that assessments can help our learners to understand where they are at and what they have to learn, while also helping us as learning designers to assess whether our content aligns with our learning outcomes. But how...
In the ADDIE model, you always evaluate training; otherwise, how would you know what to improve? In this path, we will be looking at how to assess the effectiveness and efficiency of instruction according to: • ease of instructional technology...
This learning path explores factors that can cause conflict in the workplace, best practices for addressing conflict when it arises, and the role you can play in resolving and/or utilizing conflict toward positive outcomes for yourself, your coworkers,...
It can be tough to know where to start when you need to take your event online. You have to consider the type of event, what you wish to accomplish, what success looks like, and more. And that's before considering...
Effective feedback is crucial for improving communication, enabling educators to reach their full potential, and ultimately for better instruction. Feedback, however, is sometimes difficult to define and is often confused with advice or praise. Wh...
Developing a strong work ethic is essential to career success. Your boss, colleagues, and clients expect the best from you! It's important to always bring your "A game" to the workplace, and these resources will help you be the best...
Your customer is upset, I mean really angry. They call your organization to resolve their issue. They are greeted by a friendly voice who knows how to respond to all of their cues seamlessly. Soon they realize they are speaking...
In today's highly-competitive business landscape, your customer experience strategy must be laser-focused on the things that matter most to your customers. Customer journey mapping is one of the master keys to that kingdom. When approached from th...
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