Globally, HR and Talent Development professionals are called on to provide coaching for leaders and high potentials. Holding coaching sessions with leaders has proven to develop their abilities faster than sending them to training programs. These...
Trainers should deliver content that has a clear message, is impactful and actionable, and most of all, is useful and relevant to your learners. Also, you have to consider all of your tools and methods to engage your audience.
You're excited to start on the new learning project that your boss, or your client, wants you to complete. Before you start the conversation about the content, you'll need to learn about the organization, the audience, and the goals to...
Virtual training has given organizations the ability to provide employees with the knowledge and upskilling they need regardless of whether they sit across multiple office locations or work remote. While there are many benefits such as cutting down on travel...
Having spent the better part of a decade (2011 - 2019) as a senior member of Yelp's leadership team, being on the receiving end of a frustrated client call was something we had no option but to get good at...
Imagine, for a moment, you had unlimited insight into the mind and behavior patterns of all of your customers and clients. That they simply told you what you spent hours trying to figure out. Now, realize the potential this has...
We each have 24 hours a day, but some of us are able to be more productive with our hours than others. Whether you are trying to find a way to do less or more in your day, this path...
Relinquishing work sounds easy, but there's an art and science to delegating effectively. In this path, you'll learn more about the psychology behind delegation and how you can use it as an opportunity for development for your team.
The role of the Chief Customer Officer (CCO) is so important to define and initiate your customer experience and provide the leadership that’s needed in order to set the course for your company’s success and transformation. This path will help...
Any user new to PowerPoint 2010 will benefit from this path, which is based on the Goodwill Community Foundation's video tutorials. These bite-sized videos cover basic and advanced functions of Microsoft PowerPoint, including creating and saving...
When it comes to entering the world of digital media, the first thing you should know is how to get your work seen. With the use of search engine optimization, not only will you be able to create your content,...
It can be tough to know where to start when you need to take your event online. You have to consider the type of event, what you wish to accomplish, what success looks like, and more. And that's before considering...
This learning path will assist you, even if you are simply a learner at this moment, in curating content to build an engaging learning path on Catcat's platform.
There is no ignoring the significance of the e-commerce industry. Its growth over the years has been phenomenal, constant, and ubiquitous. Even if the trend begins to slow down — we’re still talking trillions in global online sales each...
This path is based on content from ExcelExposure.com, a free online Excel training class designed to help you learn more about the features and functionality of Microsoft Excel. This course was designed for Microsoft Excel 2010, but many of the...
As a supervisor, one of your responsibilities is to provide performance feedback for the staff you're overseeing. It's important for them to know if the work they're doing aligns with the company's goals and mission, and it's also i...
Creating a Buddy Program for your new hires is a giant step towards helping them feel welcome and truly instilling the company culture from Day One. But we often think of Buddy Programs as simply a traditional mentorship or coaching...
The capacity for empathy is an amazing trait we all share - and an incredibly important skill in any workplace. Practicing empathy means putting yourself in another person's shoes to better understand their situation, frustration, or needs; but we ...
Leadership is no longer a novel concept, reserved for the executives and change makers of the world. There is a wide-spread delusion in our societies that a person must be in a position which is described as “leadership” before one...
We all have a personal brand. It is up to each and every one of us to understand what it is, what we believe in, what we are passionate about, what our value is and how to communicate all of...
The foundational goal of customer service is to resolve problems and complaints. It’s critically important, then, that we ensure our solutions are actually implemented and customers feel confident we’ve solved their concerns.
Along your road to success, you will encounter various types of leaders. Over a decade of teaching, seeing people with no leadership experience emerge as effective, confident, able leaders has proven that leadership can be taught, like any social,...
When taking a training program at a mid-sized company, the trainer is all prepped to facilitate an onboarding session with new employees. The trainer has spent months story-boarding and using the best tech to create a lesson that keeps learners...
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