Building a Powerful Personal Brand
We all have a personal brand. It is up to each and every one of us to understand what it is, what we believe in, what we are passionate about, what our value is and how to communicate all of...
All Activities
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Building an Authentic Network
Authentic networks are based on authentic connections; the act of surrounding yourself with people who feel right to you. An authentic network is exactly what these two words suggest -- a network of people you intentionally engage with in order...
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Resolving Complaints: A Customer Service Toolkit
Resolving complaints is a challenging part of providing good customer service, but it's not impossible. Use these resources to learn how to handle angry, upset customers with ease.
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Tech Tips copy
Working for yourself, for a company, or even in your personal interactions, technology helps you get the job done: writing and editing, creating spreadsheets, email and calendaring. Google has a suite of tools designed for each of these tasks. There...
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Learning Analytics: Understanding the Metrics that Matter
Learning analytics are the practices to prove and improve the impact of learning programs on outcomes. We can use surveys, tests, and on the job performance metrics to show that training is making an impact on business goals like sales,...
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Improving Customer Service in a Digital Era
The entire customer experience is now driven by digital means. Many, if not all, customer interactions with your organization no longer involve a physical experience. Customers need ways to feel connected and respected by the business leaders and all...
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Intro to Retail: Prepare Merchandise for Purchase or Rental
This learning path breaks down how to efficiently and effectively prep merchandise for purchase or rental with a simple three-step process.
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Adult Learning: Setting Your Learners Up For Success!
This path will provide you with some of the basic theories associated with how adults learn. It should provide you with some solid foundations on which to build any learning you are creating aimed at the adult learner, particularly in...
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Wellspring Living
Catcat's mission is to help people learn the skills needed to reach their highest potential. We're proud to partner with Wellspring Living to provide access to valuable learning resources to support your educational journey.
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How to Close Your Project in an Orderly Fashion
Closing your project is the last of the Eight Steps to a Successful Project. But it’s important to close your project down in an orderly fashion, so let’s take a look at what’s involved.
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Improving Courses and Beyond!
During this training, we will review how to build professional relationships with Subject Matter Experts (SMEs), the true meaning of Best Practices, the value of alignment, and what active and accessible learning means. You will review select articles covering a...
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"Let me Direct You to the Right Person": Helping Customers Connect with the Right Resource
As the customer service rep, you are the liaison between the customer and your company. It is your duty to help the customer in identifying what they need after listening to their inquiry or concern and then connecting them with...
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How to Incorporate Technology Into Learning Experiences, and Why
This learning path was created for those who need advice on incorporating technologies into instruction. There are many options, with more coming out daily, or so it seems. Incorporating technology like computer-based training (also known as eLearning), videoconferencing, learning management...
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Understanding Ergonomic Support
Does your desk chair leave you sore? Are you unsure if you're getting the most out of your standing workstation and/or physioball? If you answered YES to any of these questions, it's time to learn more about ergonomic support!
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Check the Numbers: Ensuring Accounting Accuracy
Journalism students are taught to fact check, Law students are taught to fact check and in the world of accounting, one must always fact check. Check the numbers, review the supporting documentation, check for approvals, and recheck the numbers again....
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Customer Complaints – The Road to Success
Managing complaints is considered to be one of the ‘magic moments’ of the overall customer experience and can have a bigger impact on the way people feel about a business than the quality of its products or services.
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From Tables to Queries: Becoming Data Efficient
This path is for the data entry lovers at heart: those of us who enjoy manipulating letters and numbers into an intricate design which houses critical information for others' use, the ones who understand how to create spreadsheets and databases,...
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How To Sell To Decision Makers (Power)
Since the early 60's, psychologists have studied the behavior patterns of how individuals make purchase decisions. Although we are in another millennium and a few decades away from the 60's, that research is still accurate in understanding and predicting buyer...
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Inclusion by Design: Women 50+ Claiming Our Place in the Future of Work
Finding a place in today’s job market can be challenging. Globalization, shifting labor markets, and game-changing technology keep the foundation moving, requiring all to be agile and to adapt. Workers need to keep their skills sharp. Companies need to respond...
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Essentials of Instructional Design
Trainers should deliver content that has a clear message, is impactful and actionable, and most of all, is useful and relevant to your learners. Also, you have to consider all of your tools and methods to engage your audience.
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How to Design a Successful Virtual Training Program
Virtual training has given organizations the ability to provide employees with the knowledge and upskilling they need regardless of whether they sit across multiple office locations or work remote. While there are many benefits such as cutting down on travel...
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The Angry Customer: Your Greatest Opportunity to Shine!
Having spent the better part of a decade (2011 - 2019) as a senior member of Yelp's leadership team, being on the receiving end of a frustrated client call was something we had no option but to get good at...
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