The Art of Stress-Free Productivity
Famed author David Allen reframes basic productivity concepts and presents new tricks that might help you finally sort out all the to-do lists running through your head.
Famed author David Allen reframes basic productivity concepts and presents new tricks that might help you finally sort out all the to-do lists running through your head.
The capacity for empathy is an amazing trait we all share - and an incredibly important skill in any workplace. Practicing empathy means putting yourself in another person's shoes to better understand their situation, frustration, or needs; but we ...
This path will discuss how to adapt instructional content and delivery methods for different learner levels and learning types; and alternative methods for determining training effectiveness. We will explore the different ways that people learn and how to deliver content...
If your job requires you to plan or direct activities in coordination with other department managers, it is important to use proper communication and effective collaboration.
Customer service representatives (and departments) are the backbone of any successful organization. They ensure both the customer(s) and your products/services are able to work together seamlessly. But what happens when the process is not so seamless?...
In today's highly-competitive business landscape, your customer experience strategy must be laser-focused on the things that matter most to your customers. Customer journey mapping is one of the master keys to that kingdom. When approached from th...
Math calculations are embedded in our day to day lives and we’ve been calculating since birth…well not birth, but you get the picture. As we mature, so does the type of math we encounter and some of us grow to...
Course PROVIDED BY DelftX Does your business need a make-over? Are you looking to create a new business model so you can get more out of your or your client’s company? Innovating a business model is key for a profitable...
When employees have the tools to give an amazing customer experience every single time, your customers will keep coming back for more. When you offer an elevated customer experience, they’ll never forget how you made them feel.
Would your coworkers label your meetings as effective or a time suck? Unfortunately, most leaders' meeting skills land them squarely in the 'time suck' category. One reason may be that meeting training is not part of standard leadership development offerings....
Resolving complaints is a challenging part of providing good customer service, but it's not impossible. Use these resources to learn how to handle angry, upset customers with ease.
A curated list of resources referenced during my guest lecture "Startup Marketing" part of the Growth Marketer program (2018) at the Berghs School of Communication in Stockholm. This list can be a good starting point for startup founders, ...
Everyone who manages wants to be thought of as a great boss. Being one doesn’t mean being an easy boss or not challenging your employees. It means being the kind of boss who knows how to get the best out...
Cracking the code for managing your email feels like winning the lottery. Unfortunately, I've only personally experienced one of these phenomena. Hopefully, after completing this learning path, you can join me and discover the best way to organiz...
Instead of fixating on AI and robots making humans in the workplace obsolete, we should be focused on enhancing our uniquely human qualities: collaboration, critical thinking, problem-solving and empathy. These “soft skills” are at the core of...
Effective meetings produce useful results. Effective meetings have high participation, good energy, constructive collaboration, and meaningful conversations.
Relinquishing work sounds easy, but there's an art and science to delegating effectively. In this path, you'll learn more about the psychology behind delegation and how you can use it as an opportunity for development for your team.
Wondering how to have a productive day while working from home? Start with a morning routine. How you start your morning will set the tone for the entire day. Learn why a morning routine is the best place to start...
Nowadays, the trend of education and technology development is changing, and new technologies emerge so fast that it is very difficult to keep track of all the resources at the same time. This learning path will offer some guidance...
"Answering the phone" sounds like an easy task, right? But there's a lot of pressure to do it right. Each time the phone rings, it's an opportunity to make a good impression on someone on the other side, whether it's...
Greetings, I am an executive coach and leadership educator who helps women and men live and lead more purposefully. My approach to executive coaching builds upon an individual’s personal goals as well as a desire for improvement and impetus to...
This path will provide you with some of the basic theories associated with how adults learn. It should provide you with some solid foundations on which to build any learning you are creating aimed at the adult learner, particularly in...
Learn the basics of using this powerful platform to drive your job search and boost your network.
When studying a language grammar is the foundation of fluency. Grammar is the structure and system of English consisting of syntax, rules, forms and morphology. Grammar is also the key to speaking and writing more clearly, professionally, and intelligi...