All Activities
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How to Be a Better Business Writer
Writing is an essential career skill. Whether it’s an email to a colleague or a thought leadership blog posts, your words represent you in the world at large. With planning and practice, you can become more effective and productive writing...
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Flip the Script: Managing Customer Grievances
Customer service representatives (and departments) are the backbone of any successful organization. They ensure both the customer(s) and your products/services are able to work together seamlessly. But what happens when the process is not so seamless?...
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How Improving Your Grammar can Benefit Your Career
You see an exciting job opportunity online and you are thrilled about the opportunity to apply. The posting asks that you send your resume and cover letter in an email. This is your chance to make a great first impression....
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Promoting Diversity and Inclusivity in Tech
Fostering an inclusive, diverse culture is critical for any organization, but in tech, it presents an especially pervasive problem. Why is diversity and inclusion (or D&I) so important? For starters, research has shown that more diverse...
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Sales in Times of Uncertainty
As a Sales Leader, you are responsible for generating the revenue to keep your organization running. That includes adjusting your strategy to meet the market, no matter how much uncertainty is on the horizon. Guessing about what you and your...
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Keep your kids busy while working from home
No doubt that keeping kids busy while working from home is a major challenge for remote workers. This path helps you access resources to keep your kids busy while working from home. To start, you have to communicate your expectations...
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Evaluating instructor performance
Attending a great training can leave you feeling inspired, motivated, and ready to dig in. Conversely, attending a poor training session can leave you feeling just the opposite. Sometimes poor training experiences can leave a sour taste in your mouth,...
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[Product] Knowledge is [Sales] Power
"Knowledge is Power" is a well-known maxim that's been attributed to many scholars; but no matter the origin, the maxim holds true. Sales is a knowledge game - from products and company, to your customers and competition. The more you...
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Microsoft Excel 2013
Excel 2013 is the spreadsheet application in the Microsoft Office 2013 suite. Get help organizing and calculating data in this Excel 2013 tutorial, brought to you by the Goodwill Community Foundation (www.gcflearnfree.org).
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Failing Forward…with Science
We all experience failure, but scientists say that how we handle setbacks determines our future successes. These resources, curated from around the web, draw from the positive psychology movement; featured thinkers include Martin Seligman, Guy Winch,...
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Eating the Frog First: Creating an Efficient Calendar
"If it's your job to to eat a frog, it's best to do it first thing in the morning. And if it's your job to eat two frogs, it's best to eat the biggest one first." -Mark Twain There's always...
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Finding Your Voice
Author, social media influencer, and Catcat guest curator Najwa Zebian helps us navigate through the steps needed to find our voices. By uncovering our authentic selves and finding the right words, we're able to share our stories and build our...
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Dealing with Difficult Workplace Relationships
We all deal with difficult people in the workplace. Whether it is a difficult boss, colleague, or subordinate, when we understand more about what makes the difficult person tick, then we can better get what we want and need from...
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Entrepreneurs: Crafting Your Personal Brand
In today's digital world, people buy from those they know, like, and trust. The modern buyer is overwhelmed by choice, especially online. So how do you attract your target prospects? How will they find you if you don’t offer value...
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Spreadsheets & Databases: Using Excel, Google Sheets and AirTable
So much of our lives - professional and personal - are dependent on data. Manage your finances. Maintain information about your customers. Keep track of project elements and timing. On and on. From simple to more complex data, understanding how...
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Understanding and Implementing Microlearning
42 percent of Millennials say they're likely to leave their current organization because they're not learning fast enough. How can you address this issue and deliver training to your learners at their point of need in a format they'll actua...
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Improving Cross-Functional Collaboration
Cross functional collaboration happens when a group of people with different functional expertise, often from different departments, come together to work toward a common goal. While this type of teamwork can be rewarding and can result in impactful...
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How to Convert Customers to Brand Evangelists
A brand evangelist is far more than just a satisfied customer. They are tireless promoters of your business who make advocating for your brand a way of life.
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How to Create a Social Listening Strategy for your Brand
Companies are scrambling to maintain an authentic, emotional connection with their audience and social media provides several avenues for which they can make this happen.
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Upgrade Your Communications Tool Belt
When you boil it down, communication affects everything we do. Excellent communication is key to any successful endeavor. Poor communication can ruin even the most straightforward task. Boning up on communication skills is a no-brainer, but where do...
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The Psychology Behind Great Leadership
As a clinical and organizational psychologist, specializing in leadership development and executive coaching, if there is one thing I have learned it’s that there is no one way to “do” leadership and no 10 steps to follow. Being a great...
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Passion Lead Success
When developing a career plan, setting goals is a common success tool. Typically these goals are based on financial gain, but what if each professional goal spoke instead to your personal passions. Too often we have to decide between being...
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Assistant To The Director of Service Learning & Civic Engagement
This path will give you a full understanding of the responsibilities required for this position as well as teach you the skills required.
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