How to Create a Social Listening Strategy for your Brand
Companies are scrambling to maintain an authentic, emotional connection with their audience and social media provides several avenues for which they can make this happen.
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Micro Learning- the new kid on the block
A majority of job-related e-learning courses are designed to equip the learner with broad knowledge of their organization or the regular responsibilities of their positions. After a 30 to 60 minute online session, the most efficiently designed course would show...
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How to Incorporate Technology Into Learning Experiences, and Why
This learning path was created for those who need advice on incorporating technologies into instruction. There are many options, with more coming out daily, or so it seems. Incorporating technology like computer-based training (also known as eLearning), videoconferencing, learning management...
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The Hidden Psychology Of How We Behave
We think we are rational creatures, but we behave irrationally all the time. Interestingly, we are consistent in our irrationality. This is the strange and bizarre world of Behavioral Economics and can provide a facinating blueprint to the human...
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How to Engage with Customers Remotely
Transforming your customer experience completely to an online experience can be tricky. Winning By Design has helped hundreds of companies make the transition towards a remote workforce and decided to share their best practices on how to set up and...
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Essentials of Instructional Design
Trainers should deliver content that has a clear message, is impactful and actionable, and most of all, is useful and relevant to your learners. Also, you have to consider all of your tools and methods to engage your audience.
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How to Design a Successful Virtual Training Program
Virtual training has given organizations the ability to provide employees with the knowledge and upskilling they need regardless of whether they sit across multiple office locations or work remote. While there are many benefits such as cutting down on travel...
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The Angry Customer: Your Greatest Opportunity to Shine!
Having spent the better part of a decade (2011 - 2019) as a senior member of Yelp's leadership team, being on the receiving end of a frustrated client call was something we had no option but to get good at...
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Maintaining Your Customer's Confidence
The foundational goal of customer service is to resolve problems and complaints. It’s critically important, then, that we ensure our solutions are actually implemented and customers feel confident we’ve solved their concerns.
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How to Conduct Insightful Customer Interviews
Imagine, for a moment, you had unlimited insight into the mind and behavior patterns of all of your customers and clients. That they simply told you what you spent hours trying to figure out. Now, realize the potential this has...
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How to Design Your Job Posting for the Ideal Candidate
HELP WANTED! NOW HIRING! I WANT YOU! The days are long gone when job posts were very transparent and clear about who and what they wanted. Job ads are much more complicated now and your ideal candidate is sifting through...
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The Story Behind a Product Demo
Usually, we find ourselves in the receiving end of a product demonstration. This type of presentation can be stressing for the presenter as a lot of preparation is involved in the process. The customer expect a concise and meaningful...
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Mindfulness at Work | How to Bring Awareness to Your Company’s Leadership
When you think of mindfulness, the first thing that comes into your head is probably meditation or practicing yoga, and this isn’t wrong, but it’s definitely not the only way to think of it, especially in the context of the...
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Inclusion by Design: Women 50+ Claiming Our Place in the Future of Work
Finding a place in today’s job market can be challenging. Globalization, shifting labor markets, and game-changing technology keep the foundation moving, requiring all to be agile and to adapt. Workers need to keep their skills sharp. Companies need to respond...
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How to Conduct a Training Needs Assessment
Training needs assessments help you pinpoint performance problems that need to be solved and identify the best solution, whether that’s training, a different intervention, or some combination of both.
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The Neuroscience of Leadership
How would your business grow if you could become smarter overnight? What would the impact be if you could tap into more parts of your brain to increase innovation, creativity, emotional engagement, vision, feelings of safety, belonging, and...
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Microsoft Excel Guide #3: Advanced Level
This path is based on content from ExcelExposure.com, a free online Excel training class designed to help you learn more about the features and functionality of Microsoft Excel. This course was designed for Microsoft Excel 2010, but many of the...
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A Practical Approach to Improving Culture
There has been a long-held myth in the business world that workplace culture is either too squishy or too complex to define and manage like other core business functions—and that is simply not true. In fact, culture is arguably one...
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Should You Sell During a Pandemic?
Yes. Yes you should. What changes? 1. Be empathetic. 2. Get to the point. Small talk right now from strangers adds no value. 3. Keep it short, end with a question. 4. Have the right mindset. If you don't sell,...
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Goal Setting Success
Top-level athletes, high achieving teams, and pretty much any successful business person and achiever in every field all set goals. In fact, the only thing between you and where you want to be is the execution of actionable steps towards...
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How to Budget Post-Training
Budgeting post-training is just as important as budgeting before the training takes place. After the training, you can assess what worked, what didn't and how you can improve moving forward. In this path, you will learn about different metrics for...
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Customer Experience Service Excellence
Take ownership of the customer experience for internal and external customers. Every person within an organization contributes to positive or negative customer experiences. A single person can impact culture, life morale, innovate products, and create...
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Great Customer Service Begins With Creative Problem Solving
Almost everyone can recall a not-so-good customer service experience. In these situations, you probably walked away feeling frustrated because your needs or expectations were not met. Do you know what differentiates "good" customer service fr...
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Make Your Meetings Matter: 12 Essential Building Blocks to Effective Meetings
Effective meetings produce useful results. Effective meetings have high participation, good energy, constructive collaboration, and meaningful conversations.
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