Curated By: Shenetta Byars There are several ways customers can pay for their goods and services, and more and more are being added as technology advances. This path covers the basics of collecting payments, processing the payments, and lastly,...
This path introduces the concept of multiple leadership styles and tendencies. At the end of the path, learners will be able to classify their own leadership style and identify the strengths and weaknesses of different leadership styles. Participants...
A "classroom" can be any place where learning should take place. Whether online, physical, or hybrid spaces, there are some common disasters that can occur. These can happen when: A) There's no clear purpose or goal to the training B)...
So imagine that you have gone live on a course or learning program that you spent a lot of time on to make interesting and engaging. Only to find out that the learners aren't as engaged as you thought they...
Learners are as varied as anything in nature. Imagine that each learner represents one specific type of household plant (think about several rather pretty ones). Would it be possible to nourish and cultivate every one of those learners with the...
Once you have identified the employees in your company with high potential for leadership, there are ways to train them so that they become the leaders you need to steer your organization's success for years to come. As a result...
A majority of job-related e-learning courses are designed to equip the learner with broad knowledge of their organization or the regular responsibilities of their positions. After a 30 to 60 minute online session, the most efficiently designed course would show...
Native of Jersey City, New Jersey, Lefty has long known that anything worth having wouldn't come easy. He learned at an early age that there would be many days of hard work and sacrifice. He knew that the key to...
We think we are rational creatures, but we behave irrationally all the time. Interestingly, we are consistent in our irrationality. This is the strange and bizarre world of Behavioral Economics and can provide a facinating blueprint to the human...
Welcome to HR Basics! The task of recruiting, training, and placing your first employee may be a little daunting but have no fear. The strategies included within this path will teach you best practices for recruiting and placing qualified personnel...
Having spent the better part of a decade (2011 - 2019) as a senior member of Yelp's leadership team, being on the receiving end of a frustrated client call was something we had no option but to get good at...
Congrats! You already know how to create a stellar training budget but don’t celebrate just yet. Budgets have to be put into use to be successful and may require tweaks along the way. This means you must consistently monitor your...
The begrudged sales call. You understand the fundamental principles behind selling, but you still dread the 'sales call'. There are several ways to manage a sales call, however, the 8 steps detailed below include the most succinct way you can...
Imagine, for a moment, you had unlimited insight into the mind and behavior patterns of all of your customers and clients. That they simply told you what you spent hours trying to figure out. Now, realize the potential this has...
The implementation stage of your project is where you develop and complete your project’s deliverables. The stage is also commonly known as the Delivery Stage or Execution Stage. It’s where the rubber hits the road – you have a plan...
Customer service is not a department. It’s a philosophy to be embraced by every member of an organization, from the CEO to the most recently hired. The reason an organization can deliver good or bad customer service comes down to...
Email remains the life blood of business communications. Every time you send an email, your reputation, effectiveness, and productivity are on the line. Whether you’re communicating with customers, partners, or colleagues, take a moment to make sure...
Investigating confrontations between employees can become a challenging and scary territory to tread for new human resources professionals. What should I say? Who should I believe? Should I even write this down? HR leaders must be prepared to navigate...
The resources in this learning path focus on the importance of relationship building in developing and strengthening interpersonal skills. Learn to build, reinforce, and energize workplace relationships to the benefit of your career, coworkers, and...
It may sound silly but simply greeting your customer goes a long way. In a matter of seconds, customers begin to form their opinion of your business and a forced or generic opening line will not seal the deal.
Most L&D specialists understand the importance of training programs and know that data can inform instruction but have no idea where to start. If you fall into this category, this path can definitely assist you. In this path, you will...
Interpersonal skills are the fundamental elements on which many other skills, in life and work, are built. This path introduces you to a basic, but crucially important, interpersonal skill - communication. Explore why interpersonal skills matter, what...
Getting started - as a startup, small business, or entrepreneur - is tough. The startup boom has created such a tsunami of information around developing a successful startup that it's difficult to separate a signal from all the noise. This...
Are you entering or re-entering the workforce? Looking to pivot to a new role or industry? Here are some fundamental resources to help prepare for your journey These series provides resources to help you get a job, or change to...
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