This path will help the learner implement practices and strategies to manage and maintain business relationships with customers, clients, partners, and prospects. At the end of the path, learners will be able to identify communication techniques to...
Great user experience isn’t the result of what you do with your hands — it’s the result of how you use what’s between your ears. That’s the core of what more than 80,000 students have learned in my online training...
Any training or development expert can tell you that recruitment is no easy feat. In a perfect world, you and your team could match the best candidates with the right fit without a blink of an eye. However, in reality,...
You are always busy. Between juggling multiple project deadlines, conference calls, and meetings, you have a pretty full workload. We get it. For things to run most effectively, you need to schedule, maintain, and update appointments as efficiently as...
You've been applying to hundreds of jobs this week. Your top two options also chose you! Congratulations! They scheduled the interview and you are almost ready to secure your new position, all you have to do is ace the interview....
Being an effective leader at any level requires much more than just knowing some leadership principles and having a small collection of leadership skills. Your success depends completely on how SMART you are about WHO you are before you ever...
One of the most important ways that organizations can ensure the success of their staff is through the strategic use of onboarding, the process of helping new hires adjust to their new jobs quickly and smoothly. According to the Society...
Most of us only know the most common, basic format for a resume. We are all aware a resume typically includes your work history presented in chronological order, and any additional effort given to it usually involves word choice and...
Create, maintan
Was the information shared what I expected? Was it what I needed? Am I missing anything? Am I ready to begin? Am I clear on my roles and responsibilities? These are just a few questions new hires have when beginning...
The What, Why, and How of user experience research. This is for people who don't know what UX research is and want to know more. This provides the foundation of what it is as well as how to go about...
Customer service representatives (and departments) are the backbone of any successful organization. They ensure both the customer(s) and your products/services are able to work together seamlessly. But what happens when the process is not so seamless?...
When taking a training program at a mid-sized company, the trainer is all prepped to facilitate an onboarding session with new employees. The trainer has spent months story-boarding and using the best tech to create a lesson that keeps learners...
Overflowing email inboxes are not only sources of constant stress, but also can drastically decrease your work productivity. According to a report from the McKinsey Global Institute, an average employee spends 28% of their work time reading, writing or...
What do a lifelong space nerd and a software engineer have in common? In the case of Andy Weir, it's his unique ability to create something from thin air, like best-selling stories, adventures, and tales. In order to create a...
Relinquishing work sounds easy, but there's an art and science to delegating effectively. In this path, you'll learn more about the psychology behind delegation and how you can use it as an opportunity for development for your team.
Each generation brings with it unique viewpoints, benefits, and challenges, and Millennials are no different. Learn more about Millennials and how this generation will affect the workplace with this path.
You are the one they come to when they need to close a deal, make a hard sell or cultivate a sales mentality amongst their team. You have the "It" factor. You know how to intuit the 'No' and create...
Can you remember sitting in a training or class and the instructor is all over the place? Conversely, can you imagine leading a training or class and you have no sense of direction, helplessly hoping something sticks? Enter Learning Objectives....
Influencer marketing is probably the most utilized yet least understood social media marketing tactic. Learn all about the subject, including the data behind its ROI, advice on how to create an influencer marketing strategy, how to find the best...
As a trainer in a world full of technology, you've got to add some tech to your instruction to keep up. Integrating more technology in your lessons will not only decrease your workload as the trainer, but it will also...
So much of our lives - professional and personal - are dependent on data. Manage your finances. Maintain information about your customers. Keep track of project elements and timing. On and on. From simple to more complex data, understanding how...
How to learn and tell the stories of your company and customers
Excel 2013 is the spreadsheet application in the Microsoft Office 2013 suite. Get help organizing and calculating data in this Excel 2013 tutorial, brought to you by the Goodwill Community Foundation (www.gcflearnfree.org).
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