Working for yourself, for a company, or even in your personal interactions, technology helps you get the job done: writing and editing, creating spreadsheets, email and calendaring. Google has a suite of tools designed for each of these tasks. There...
One of the most important ways that organizations can ensure the success of their staff is through the strategic use of onboarding, the process of helping new hires adjust to their new jobs quickly and smoothly. According to the Society...
Investigating confrontations between employees can become a challenging and scary territory to tread for new human resources professionals. What should I say? Who should I believe? Should I even write this down? HR leaders must be prepared to navigate...
Do you truly understand your organizational culture and what you have to offer? Before you can find the perfect fit for your job opening you should consider where and how they will fit into your organization. Research has found that...
This path will focus the learning experience into the relevant concepts, ideas, and practices of People Analytics as a tool for Human Resources (HR) professionals to help organizations and leaders make strategic decisions about how better attract, perform, retains and...
Writing is an essential career skill. Whether it’s an email to a colleague or a thought leadership blog posts, your words represent you in the world at large. With planning and practice, you can become more effective and productive writing...
It may sound silly but simply greeting your customer goes a long way. In a matter of seconds, customers begin to form their opinion of your business and a forced or generic opening line will not seal the deal.
Course PROVIDED BY DelftX The majority of challenges that organizations face are technology related. Given the growing importance of technology, the demand for leaders with an engineering background will probably rise. Already a quarter of the CEOs...
Email remains the life blood of business communications. Every time you send an email, your reputation, effectiveness, and productivity are on the line. Whether you’re communicating with customers, partners, or colleagues, take a moment to make sure...
We all have prejudices we're not aware of; the key is to acknowledge their existence and make decisions in spite of those biases. In this path, Dr. Stefanie K. Johnson helps us understand what unconscious bias is and strategies we...
Excellent customer service comes from character traits, not so much job skills. This path highlights the top four characteristics of stellar customer agents
Being an effective leader at any level requires much more than just knowing some leadership principles and having a small collection of leadership skills. Your success depends completely on how SMART you are about WHO you are before you ever...
There has been a long-held myth in the business world that workplace culture is either too squishy or too complex to define and manage like other core business functions—and that is simply not true. In fact, culture is arguably one...
You are always busy. Between juggling multiple project deadlines, conference calls, and meetings, you have a pretty full workload. We get it. For things to run most effectively, you need to schedule, maintain, and update appointments as efficiently as...
Here's a great guide to starting up a meditation practice from scratch. Let this comprehensive guide for beginners show you the way...
This learning path explains why customer context is so important. You should be familiar with why your customers engage with your products and services to better meet their needs.
A customer presents a customer service agent with an issue. The customer service agent presents a solution to the customer. The customer is satisfied with the solution. What now? The customer is dissatisfied with the solution. What now? In...
Every organization wants the same thing: to have the kind of workplace culture that makes employees want to stick around. Unfortunately, developing this kind of culture is easier said than done. The resources in this path will help leaders understand...
Welcome to Part 2 of the track How To Transfer To Online Training. This track will help trainers and learning managers who faced the problem of transferring courses and programs to the digital environment. It is recommended to begin with...
This learning path will guide you through the process of engaging a SME, preparing for the interview, actively listening to their questions and responses, and providing feedback throughout the process and at the end of the project.
Remember when you had time to enjoy a book without checking your phone incessantly? Maybe not. How about when you could spontaneously check on a friend? Still too far fetched? Your time can feel like it has become as scarce...
Does your desk chair leave you sore? Are you unsure if you're getting the most out of your standing workstation and/or physioball? If you answered YES to any of these questions, it's time to learn more about ergonomic support!
Couldn't make the meeting? Missed the live virtual session? No worries! Recordings and associated materials for amazing.community events can be accessed here.
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