Escalating Customer Grievances
Don't you hate it when you have a complaint and the customer service agent you are speaking to won't escalate it? Or when they do refer your complaint to a manager and no one follows back up with you? Both...
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Customer Salutations: A How-To Guide
It may sound silly but simply greeting your customer goes a long way. In a matter of seconds, customers begin to form their opinion of your business and a forced or generic opening line will not seal the deal.
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Staying Stress-Free at the Office
Stress is a natural part of life, but it doesn't have to ruin your day. Learn some strategies for addressing stress in the office and some tips for avoiding it altogether.
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Dealing with Other People's Emotions
Most people want to end conversations when someone cries or gets angry, but then you miss the opportunity to find solutions together. And, it’s likely you will make the person feel worse. It’s better to be compassionately silent until they...
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Spotlight on Entrepreneurship
This path features words of wisdom from various successful entrepreneurs. Hear from Richard Branson, Sara Blakely, Elon Musk and others on topics like starting a business, creating innovative products, avoiding common pitfalls, and overcoming failure.
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How to Make Anything Catch On
Ever wondered why some things catch on and become popular while others falter? Do you want to know how to generate more word of mouth for a product or initiative you’re working on? Based on the international bestseller, Contagious: Why...
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How To Transfer To Online Training Part 1
The latest events made a lot of changes to the learning environment. Perhaps, time ago, you thought that someday you would create online learning solutions based on your classroom training, but nowadays, you should make a quick switch to digital...
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Building a Powerful Personal Brand
We all have a personal brand. It is up to each and every one of us to understand what it is, what we believe in, what we are passionate about, what our value is and how to communicate all of...
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Research and Identify Potential Customers for Products or Services
You have something to sell. It is an awesome concept that you believe the masses of consumers will thank you for. The curves. The lines. Everything is there and represented at a level of quality that cannot be matched! It...
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A Beginner's Guide to Meditation
Here's a great guide to starting up a meditation practice from scratch. Let this comprehensive guide for beginners show you the way...
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Using Functional Medicine To Heal & Cultivate Optimal Wellness
So many people in today’s world are sick and tired but don’t know why. When they try to find answers and help the only way they know how (typically mainstream medicine) most either end up being told “there is nothing...
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Become the Leader Others Will Follow
Greetings, I am an executive coach and leadership educator who helps women and men live and lead more purposefully. My approach to executive coaching builds upon an individual’s personal goals as well as a desire for improvement and impetus to...
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Feedback: The Gift You Might Not Want but Receive Anyway
Someone once told me, "Feedback is a gift." This may be true, but constructive criticism (even when it's well-intentioned) can often be hard to take. This path is part of my own learning journey -- I've gathered these resources to...
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Boosting Your Powers of Persuasion
Persuasion is the process of changing a person’s attitude or behavior by using words to convey a combination of reasoning, logic, feelings or information. Knowing how to effectively get people to see things your way is the gentle art of...
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Shift Your Life
About the Curators Tracy Latz, M.D., M.S. (on left is an Integrative Psychiatrist, Multidimensional Healer and has served as an Associate Clinical Faculty member in the Department of Psychiatry at the Wake Forest University School of Medicine. She...
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Doing Creative Work, Creatively
Being creative is work that is full of meaning, joy, personal learning, and frustration. It's also a journey. This path was inspired by my journey as a creativity coach, teacher, blogger, and writer; I hope it inspires you and piques...
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Your Customers & Digital Engagement
Brand engagement creates the potential for your customers to interact with your organization's offerings in authentic ways. One activity below explains how Excited and engaged customers bring in 23 percent more profits. However, with advancing...
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Delegation Mistakes to Avoid
You know how to delegate, but are you missing the mark when it comes to delegating effectively? Avoiding delegation mistakes can make the difference between a productive team and an unproductive one. Learning to avoid these pitfalls can be the...
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Project Management: Measuring Progress & Alignment
You’re in the delivery stage of your project, so now you need to assess your project’s performance. Here are a selection of videos and articles that will give you the information you need to get started.
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Strategies for Delegating Better and Getting More Done
Being a good leader involves delegating tasks to employees. This can be difficult to do for many people, but there are tricks to make it easier and more effective. This path will help you understand the delegation process, techniques to...
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How to Manage Gaps on Your Resume
Deep breaths! It is going to be ok. We all have them for some reason or another, know you are not alone. Whether you have a gap in your work history because you were sick, needed a break from working,...
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Elevating Your Customer Service: How Customer Context Changes the Conversation
This learning path explains why customer context is so important. You should be familiar with why your customers engage with your products and services to better meet their needs.
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How Customer Complaints Can Improve Business
A customer presents a customer service agent with an issue. The customer service agent presents a solution to the customer. The customer is satisfied with the solution. What now? The customer is dissatisfied with the solution. What now? In...
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Understanding Ergonomic Support
Does your desk chair leave you sore? Are you unsure if you're getting the most out of your standing workstation and/or physioball? If you answered YES to any of these questions, it's time to learn more about ergonomic support!
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