Customer service is not a department. It’s a philosophy to be embraced by every member of an organization, from the CEO to the most recently hired. The reason an organization can deliver good or bad customer service comes down to...
When it comes to entering the world of digital media, the first thing you should know is how to get your work seen. With the use of search engine optimization, not only will you be able to create your content,...
Usually, we find ourselves in the receiving end of a product demonstration. This type of presentation can be stressing for the presenter as a lot of preparation is involved in the process. The customer expect a concise and meaningful...
Magnetism is an invisible force that keeps things connected. This is a very basic definition of the word, but quite applicable when discussing the rules of Sales. Typically people are drawn to people for reasons they can't clearly explain. Whatever...
Through his decades of experience in business, David Meltzer serves as a valuable source of insight and wisdom to the world of entrepreneurship. Use this path as a tool to gain further understanding on how to successfully start, pitch, market,...
"Organizations with stronger leaders can show twice the revenue and twice the profit growth." according to SHL Talent Measurement. Your employees are valuable resources and assets for your organization. As such, they are one of the main determining factors for...
Attending a great training can leave you feeling inspired, motivated, and ready to dig in. Conversely, attending a poor training session can leave you feeling just the opposite. Sometimes poor training experiences can leave a sour taste in your mouth,...
Now that you have identified the employees to develop into leaders, we have to make sure that they are developed with the proper tools to lead and the proper mindset to be effective in their jobs and in leading others....
My professional inspiration stems from a collection of my personal experiences and journey. I have learned that flexibility is key, the power of a belief system and how knowing my value changes the way I enter any sales arena. This...
Hiring the wrong employee is a mistake that can cost your organization thousands of dollars in wasted productivity and salary costs. But how do you get it right? Here, experts share some of their tips, tricks, and secrets to success.
Was the information shared what I expected? Was it what I needed? Am I missing anything? Am I ready to begin? Am I clear on my roles and responsibilities? These are just a few questions new hires have when beginning...
If you’re reading this, you’re interested in the way you speak. Too fast? Not fast enough? To many ummms and errrs? Too ‘flat’? Sounding boring? Everyone has their own voice and communication style. Sometimes really informal. Chatting to...
I truly believe, in my firsthand experience, the world is hungry for us to unite together as opportunity-makers and to emulate those behaviors as so many of you already do and to reimagine a world where we use our best...
Top-level athletes, high achieving teams, and pretty much any successful business person and achiever in every field all set goals. In fact, the only thing between you and where you want to be is the execution of actionable steps towards...
Being an effective leader at any level requires much more than just knowing some leadership principles and having a small collection of leadership skills. Your success depends completely on how SMART you are about WHO you are before you ever...
“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” [Aristotle - summation by author Will Durant] Habits - good or bad - are the qualities many people find the most difficult to change, and...
Want to pursue a career in Human Resources? There are many different aspects to consider; this path walks you through several of them, including the role of HR professionals and HR information systems.
Are you entering or re-entering the workforce? Looking to pivot to a new role or industry? Here are some fundamental resources to help prepare for your journey These series provides resources to help you get a job, or change to...
Goal-setting is a powerful process for imagining your ideal future and for motivating yourself to turn your vision of this future into a reality. This process helps you choose how you'll spend your time, what distractions you'll avoid, and ulti...
Email remains the life blood of business communications. Every time you send an email, your reputation, effectiveness, and productivity are on the line. Whether you’re communicating with customers, partners, or colleagues, take a moment to make sure...
We make hundreds of decisions every day, and even small improvements in our decision strategy can add up to huge payoffs over the course of our lives. Playing poker professionally taught me an enormous amount about rationality, psychology and the...
When studying a language grammar is the foundation of fluency. Grammar is the structure and system of English consisting of syntax, rules, forms and morphology. Grammar is also the key to speaking and writing more clearly, professionally, and intelligi...
Learn some fundamental B2B marketing strategies to help your company get ahead in this digital marketplace. Content marketing, lead capturing, and funnel optimization are all covered in this path.
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