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Business & Financial Operations

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  • Customer Experience Service Excellence

    Take ownership of the customer experience for internal and external customers. Every person within an organization contributes to positive or negative customer experiences. A single person can impact culture, life morale, innovate products, and create customer evangelists. How will you...

    Curated by Joseph Michelli
  • Performing Financial Calculations

    Math calculations are embedded in our day to day lives and we’ve been calculating since birth…well not birth but you get the picture. As we mature, so does the type of math we encounter and some of us grow up...

    Curated by LaTanzia Jackson
  • Escalating Customer Grievances

    Don't you hate it when you have a complaint and the customer service agent you are speaking to won't escalate it? Or when they do refer your complaint to a manager and no one follows back up with you? Both...

    Curated by Trey Williams
  • Working Remotely, Staying Connected

    Often images of working in your pajamas or running to your local shoppe for a mid-day cup of joe are conjured when someone says they 'work from home'. Thoughts of increased freedom and better visuals during our workday flood our...

    Curated by Laetitia Samuel
  • How to Design a Successful Business Model

    Course PROVIDED BY DelftX Does your business need a make-over? Are you looking to create a new business model so you can get more out of your or your client’s company? Innovating a business model is key for a profitable...

    Curated by Laetitia Samuel
  • An Introduction to Customer Experience (CX)

    Customer experience (CX) is a driving force in every organization and has opened a whole new career path. What’s driving this movement is that how people and companies purchase goods and services has changed dramatically in the past ten years....

  • Customer Experience Journey Mapping

    In today's highly-competitive business landscape, your customer experience strategy must be laser-focused on the things that matter most to your customers. Customer journey mapping is one of the master keys to that kingdom. When approached from the customer's perspective, your...

    Curated by Jeannie Walters
  • From Tables to Queries: Becoming Data Efficient

    This path is for the data entry lovers at heart: those of us who enjoy manipulating letters and numbers into an intricate design which houses critical information for others' use, the ones who understand how to create spreadsheets and databases,...

    Curated by Laetitia Samuel
  • Data Management

    Spreadsheets & Databases are powerful tools that can simplify processes and assist teams in being more efficient. There isn't a single industry that does not need to effectively organize its data, ranging from software companies to schools. This learning path...

    Curated by Nia Grant
  • Data Entry Fundamentals

    We are all familiar with data on many different levels. Some of us understand it as bite size bits of information and others know it as the building blocks of all digital progress. Either way, we are all correct. Data...

    Curated by Laetitia Samuel
  • Time Management 101

    We each have 24 hours a day, but some of us are able to be more productive with our hours than others. Whether you are trying to find a way to do less or more in your day, this path...

  • Networking: The Key to the Future of Work

    Instead of fixating on AI and robots making humans in the workplace obsolete, we should be focused on enhancing our uniquely human qualities: collaboration, critical thinking, problem-solving and empathy. These “soft skills” are at the core of networking best practice...

    Curated by J. Kelly Hoey
  • Managing Up

    Have you ever struggled with a micromanager, a workaholic boss, or any other kind of difficult boss? Studies show that bad bosses are the number one reason people leave a job. This path will introduce the basic principles of managing...

    Curated by Mary Abbajay
  • Claims Negotiation Tool Box

    When negotiating in the claims environment, there is a wide range of possible outcomes and an even wider range of negotiation techniques that can be used to influence those outcomes. There is no "one size fits all" tool that can...

  • Delegating for Success

    Some of us have a hard time delegating -- letting go of work can sometimes be hard! But it's important to remember that delegating and sharing the load can actually make everyone involved more effective. Distributing work among other staff...

    Curated by Julia Huprich
  • Boost Your Negotiating Skills

    Life often requires compromise - be it in the workplace or at home. From closing a sale with a new client to deciding on a what to have for dinner with your partner, negotiation skills can be applied toward successful,...

    Curated by Philip Gutierrez
  • Deliver a World-Class Customer Experience

    One thing the mouse (Mickey, of course) has taught us all is that in order to reach new heights you have to create an experience. Customers will return time and time again to participate in the experience you create for...

    Curated by Dennis Snow
  • 6 Vital Skills to Catapult Your Career

    Presence, productivity, thinking, communication, relationships, and career management: your ability to manage and master each one of those moves you closer and closer to advancing your career. This path is one of the most comprehensive in Pete's series, bringing all...

    Curated by Pete Mockaitis
  • Cultivating a Mutuality Mindset

    I truly believe, in my firsthand experience, the world is hungry for us to unite together as opportunity-makers and to emulate those behaviors as so many of you already do and to reimagine a world where we use our best...

    Curated by Kare Anderson
  • Mathematical Analysis in Business

    The class is a hands-on mathematical problem solving class, using business applications, working with data in the spreadsheet program Microsoft Excel. Each module features exercises alongside a downloadable data set for hands-on application. Students will develop three skills: using Excel...

    Curated by Laura Kornish
  • Deliver an Amazing Customer Service Experience!

    In our consumer-driven, on-demand world, delivering amazing customer service is not just necessary - it's expected. Customer loyalty is built by providing an amazing experience while anticipating and creating Moments of Magic® for your customers along the way. Learn just...

    Curated by Shep Hyken
  • Be Productive!

    While I enjoy hearing, “You’re doing great!”, the follow-up sentence of, “Just keep doing what you’re doing!” doesn’t work for me. I want a clear and actionable roadmap of the things I need to do to get where I want...

    Curated by Pete Mockaitis
  • Work Together…Anywhere!

    The benefits of remote work are clearer in today's working world than ever before; but to really reap those benefits, you have to know how to manage yourself, your team, and the virtual, collaborative spaces you all share. Discover how...

  • Where Do You Stand With Your Brand?

    Want to build authority online, but don't know where to begin? Have expertise in an area, but struggle to share your knowledge, skills, and competencies without feeling like you're bragging? I'm here to help!

    Curated by Ryan Foland
  • Failing Well: Strategies to Achieve Success

    Kristen Hadeed knows failure. As the CEO of Student Maid, her first leadership disaster resulted in three-quarters of her workforce quitting on the spot. From that initial failure to handing over day-to-day operations to a leadership team comprised of millennials,...

    Curated by Kristen Hadeed
  • Working at a Startup: Things to Know

    Startups are their own special breed of organization, and working at one requires an understanding of the culture, challenges, and opportunities that can come along with these new businesses.

    Curated by Julia Huprich
  • Why Emotional Intelligence Is A Crucial Skill

    Emotional Intelligence is now recognized as a significant tool through which to better manage ourselves and others. The ability to manage relationships and behavior offers significant advantages in today’s world. But in advancing the concept of emotional intelligence, we should...

    Curated by Michael Rose
  • Thriving in a Multicultural Environment

    The reality of today’s global economy is changing the way employers look at their staff. While relevant experience and technical know-how remain must-haves for employers, they are also looking for employees with the ability to understand people from different cultural...

    Curated by Anusha Whittaker
  • Boosting Your Powers of Persuasion

    Persuasion is the process of changing a person’s attitude or behavior by using words to convey a combination of reasoning, logic, feelings or information. Knowing how to effectively get people to see things your way is the gentle art of...

    Curated by Jillian Cooper
  • Be Assertive & Build Self-Confidence!

    Merriam-Webster Online defines assertiveness as being "disposed to or characterized by bold or confident statements and behavior." Many people confuse assertiveness with anger & aggression; but being assertive is simply an expression of confidence - be it in your self,...

    Curated by Jillian Cooper
  • The Power of Presence

    Showing up every day feeling great and ready to rock. Parts of the 6 Vital Skills to Catapult Your Career series with Pete Mockaitis.

    Curated by Pete Mockaitis
  • What to Do When Change Happens to You

    Change is inevitable; and often, out of your control - but you have a superpower - you control your response to change and all the uncertainty that accompanies it. Developing a healthy approach to change means focusing on the path...

    Curated by Philip Gutierrez
  • Demystifying Digital Transformation

    Digital transformation is the name many organizations have given to their "program" to accelerate change and onboard new technologies into their business. For the vast majority, however, such programs are failing. A 2015 study made by PulsePoint Group indicated that...

    Curated by Minter Dial
  • Building a Strong Work Ethic

    Developing a strong work ethic is essential to career success. Your boss, colleagues, and clients expect the best from you! It's important to always bring your "A game" to the workplace, and these resources will help you be the best...

    Curated by Jillian Cooper
  • Dare to Be Fair

    This learning path explores the impact of fairness on performance and offers concrete strategies for leaders and individuals to create a fair workplace.  Fair businesses outperform not only because employees are motivated and committed, but also because fair practices ensure...

    Curated by Keziah Robinson