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Business & Financial Operations

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  • Claims Negotiation Tool Box

    When negotiating in the claims environment, there is a wide range of possible outcomes and an even wider range of negotiation techniques that can be used to influence those outcomes. There is no "one size fits all" tool that can...

  • 6 Vital Skills to Catapult Your Career

    Presence, productivity, thinking, communication, relationships, and career management: your ability to manage and master each one of those moves you closer and closer to advancing your career. This path is one of the most comprehensive in Pete's series, bringing all...

    Curated by Pete Mockaitis
  • Cultivating a Mutuality Mindset

    I truly believe, in my firsthand experience, the world is hungry for us to unite together as opportunity-makers and to emulate those behaviors as so many of you already do and to reimagine a world where we use our best...

    Curated by Kare Anderson
  • Deliver an Amazing Customer Service Experience!

    In our consumer-driven, on-demand world, delivering amazing customer service is not just necessary - it's expected. Customer loyalty is built by providing an amazing experience while anticipating and creating Moments of Magic® for your customers along the way. Learn just...

    Curated by Shep Hyken
  • Mathematical Analysis in Business

    The class is a hands-on mathematical problem solving class, using business applications, working with data in the spreadsheet program Microsoft Excel. Each module features exercises alongside a downloadable data set for hands-on application. Students will develop three skills: using Excel...

    Curated by Laura Kornish
  • Be Productive!

    While I enjoy hearing, “You’re doing great!”, the follow-up sentence of, “Just keep doing what you’re doing!” doesn’t work for me. I want a clear and actionable roadmap of the things I need to do to get where I want...

    Curated by Pete Mockaitis
  • Work Together…Anywhere!

    The benefits of remote work are clearer in today's working world than ever before; but to really reap those benefits, you have to know how to manage yourself, your team, and the virtual, collaborative spaces you all share. Discover how...

  • Where Do You Stand With Your Brand?

    Want to build authority online, but don't know where to begin? Have expertise in an area, but struggle to share your knowledge, skills, and competencies without feeling like you're bragging? I'm here to help!

    Curated by Ryan Foland
  • Working at a Startup: Things to Know

    Startups are their own special breed of organization, and working at one requires an understanding of the culture, challenges, and opportunities that can come along with these new businesses.

    Curated by Julia Huprich
  • Failing Well: Strategies to Achieve Success

    Kristen Hadeed knows failure. As the CEO of Student Maid, her first leadership disaster resulted in three-quarters of her workforce quitting on the spot. From that initial failure to handing over day-to-day operations to a leadership team comprised of millennials,...

    Curated by Kristen Hadeed
  • Why Emotional Intelligence Is A Crucial Skill

    Emotional Intelligence is now recognized as a significant tool through which to better manage ourselves and others. The ability to manage relationships and behavior offers significant advantages in today’s world. But in advancing the concept of emotional intelligence, we should...

    Curated by Michael Rose
  • Thriving in a Multicultural Environment

    The reality of today’s global economy is changing the way employers look at their staff. While relevant experience and technical know-how remain must-haves for employers, they are also looking for employees with the ability to understand people from different cultural...

    Curated by Anusha Whittaker
  • Boosting Your Powers of Persuasion

    Persuasion is the process of changing a person’s attitude or behavior by using words to convey a combination of reasoning, logic, feelings or information. Knowing how to effectively get people to see things your way is the gentle art of...

    Curated by Jillian Cooper
  • Be Assertive & Build Self-Confidence!

    Merriam-Webster Online defines assertiveness as being "disposed to or characterized by bold or confident statements and behavior." Many people confuse assertiveness with anger & aggression; but being assertive is simply an expression of confidence - be it in your self,...

    Curated by Jillian Cooper
  • The Power of Presence

    Showing up every day feeling great and ready to rock. Parts of the 6 Vital Skills to Catapult Your Career series with Pete Mockaitis.

    Curated by Pete Mockaitis
  • Demystifying Digital Transformation

    Digital transformation is the name many organizations have given to their "program" to accelerate change and onboard new technologies into their business. For the vast majority, however, such programs are failing. A 2015 study made by PulsePoint Group indicated that...

    Curated by Minter Dial
  • What to Do When Change Happens to You

    Change is inevitable; and often, out of your control - but you have a superpower - you control your response to change and all the uncertainty that accompanies it. Developing a healthy approach to change means focusing on the path...

    Curated by Philip Gutierrez
  • Building a Strong Work Ethic

    Developing a strong work ethic is essential to career success. Your boss, colleagues, and clients expect the best from you! It's important to always bring your "A game" to the workplace, and these resources will help you be the best...

    Curated by Jillian Cooper
  • Dare to Be Fair

    This learning path explores the impact of fairness on performance and offers concrete strategies for leaders and individuals to create a fair workplace.  Fair businesses outperform not only because employees are motivated and committed, but also because fair practices ensure...

    Curated by Keziah Robinson
  • Start, Market, & Grow Your Business!

    Through his decades of experience in business, David Meltzer serves as a valuable source of insight and wisdom to the world of entrepreneurship. Use this path as a tool to gain further understanding on how to successfully start, pitch, market,...

    Curated by David Meltzer
  • LinkedIn: Build a Better Personal Brand

    In today's digital environment, people buy from those they know, like, and trust.So how do you attract your target prospects if you’re lost in LinkedIn - with a profile that is not search engine optimized? How will they find you if you don’t...

    Curated by Dennis Koutoudis
  • Avoiding Scheduling Pitfalls

    You are always busy. Between juggling multiple project deadlines, conference calls, and meetings, you have a pretty full workload. We get it. For things to run most effectively, you need to schedule, maintain, and update appointments as efficiently as possible....

  • Spotlight on Entrepreneurship

    This path features words of wisdom from various successful entrepreneurs. Hear from Richard Branson, Sara Blakely, Elon Musk and others on topics like starting a business, creating innovative products, avoiding common pitfalls, and overcoming failure.

    Curated by Joss Ellison
  • Getting Interpersonal: Building Relationships

    The resources in this learning path focus on the importance of relationship building in developing and strengthening interpersonal skills. Learn to build, reinforce, and energize workplace relationships to the benefit of your career, coworkers, and organization.

    Curated by Chris Baker
  • Solving Problems with Design Thinking

    Design Thinking is a design methodology that provides a solutions-based approach to solving problems. This path will introduce you to the concept of design thinking, the stages in the design thinking process, and ways to implement design thinking at work....

    Curated by Tiffany Calandra
  • How to Start a Startup

    How to Start a Startup is a series of video lectures initially given at Stanford University in Fall 2014; the course was taught by Sam Altman. In this path, Sam will lead the learner through 20 lectures with the likes...

    Curated by Joss Ellison
  • Getting Interpersonal: Recognizing and Resolving Conflict

    This learning path explores factors that can cause conflict in the workplace, best practices for addressing conflict when it arises, and the role you can play in resolving and/or utilizing conflict toward positive outcomes for yourself, your coworkers, and your...

    Curated by Chris Baker
  • Microsoft Excel 2013

    Excel 2013 is the spreadsheet application in the Microsoft Office 2013 suite. Get help organizing and calculating data in this Excel 2013 tutorial, brought to you by the Goodwill Community Foundation (

    Curated by Rachel Henson
  • Microsoft Excel 2010

    Any user new to Excel 2010 will benefit from this path, which is based on the Goodwill Community Foundation's video tutorials. These bite-sized videos cover basic and advanced functions of Microsoft Excel, including creating and saving sheets, visualizing data, sharing...

    Curated by Jillian Cooper
  • Microsoft Excel 2016

    Any user new to Excel 2016 will benefit from this path, which is based on the Goodwill Community Foundation's video tutorials. These bite-sized videos cover basic and advanced functions of Microsoft Excel, including creating and saving sheets, visualizing data, sharing...

    Curated by Philip Gutierrez
  • Microsoft PowerPoint 2010

    Any user new to PowerPoint 2010 will benefit from this path, which is based on the Goodwill Community Foundation's video tutorials. These bite-sized videos cover basic and advanced functions of Microsoft PowerPoint, including creating and saving slides, inserting graphics and...

    Curated by Anusha Whittaker
  • Microsoft PowerPoint 2016

    Any user new to PowerPoint 2016 will benefit from this path, which is based on the Goodwill Community Foundation's video tutorials. These bite-sized videos cover basic and advanced functions of Microsoft PowerPoint, including creating and saving slides, inserting graphics and...

    Curated by Jillian Cooper
  • Minding Your Manners: A Guide to Business Etiquette

    Your academic knowledge and skills may be spectacular, but do you have the social skills needed to be successful in the workplace? Professional etiquette is an unwritten code of conduct regarding the interactions among the members in a business setting....

    Curated by Jillian Cooper
  • Learning How to Learn

    In a world of constant change, the ability to acquire new skills and knowledge quickly and continually is critical to your success. This short path, which was inspired by the popular Coursera course "Learning How to Learn", can help you...

    Curated by Julia Huprich
  • Maximum Productivity: Setting Goals that Work

    Goal-setting is a powerful process for imagining your ideal future and for motivating yourself to turn your vision of this future into a reality. This process helps you choose how you'll spend your time, what distractions you'll avoid, and ultimately,...

    Curated by Philip Gutierrez
  • Microsoft Excel Guide #1: Beginner Level

    This path is based on content from, a free online Excel training class designed to help you learn more about the features and functionality of Microsoft Excel. This course was designed for Microsoft Excel 2010, but many of the...

    Curated by Philip Gutierrez