As the CEO/Founder of 360Connext, Jeannie spent 20 years evaluating and improving customer experiences through her trademarked methodology. She is a Certified Customer Experience Professional, a CX Expert Panel member for the Customer Experience Professionals Association, a Professional Member of the National Speakers Association and much more. She writes, speaks, trains on customer experiences around the world. Her mission is “To Create Fewer Ruined Days for Customers.”

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