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Joseph Michelli

Joseph Michelli

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, New York Times #1 bestselling author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. He has written books about Starbucks, Zappos, The Ritz-Carlton, and Mercedes-Benz USA.

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