The foundational goal of customer service is to resolve problems and complaints. It’s critically important, then, that we ensure our solutions are actually implemented and customers feel confident we’ve solved their concerns. This may seem extremely basic, but many companies and individuals fail to follow through with promises to resolve issues. With just a few small tweaks, we can ensure we don’t fall into that camp.

To get yourself in the right frame of mind, here are a few stories detailing how follow-through can make or break the customer experience.