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If for nothing else, following through makes your experience much easier as a customer service representative. These small adjustments to ensure follow-through reduce escalations, create value for the business, and put you in a great position for future opportunities.

Creating value for yourself and the business can only help you in the future. It doesn’t take much, just find a reminder system that works for you, and stick to it. Then you can be confident your customers are always taking care of and having great experiences.

 Good luck out there!


Based on the examples provided in Section 1 of this learning path, which one resonated with you the most? Why do you think that one bothered you or excited you the most?  Consider how you like to be treated in business and ways you can improve your own business practices to better meet the needs of your customers.