Stop hearing and start listening! In order to really connect with your customers, managers, and colleagues, active listening is key. These resources can help you develop the skills that can serve as the foundation for good communication.
Active Listening: A Communication Guide
Active listening is about more than just hearing what the other person has to say -- it can be a critical component in your overall success. Learn why active listening is so important with these resources.
Active listening isn't as simple as not talking -- there's a bit more to it. These resources will give you a checklist for your next conversation.
If you're in a forward-facing position, like customer service, then active listening is even more important and can help to ensure good client relations. Here are a few resources that focus on listening for customer service.