Active listening is about more than just hearing what the other person has to say -- it can be a critical component in your overall success. Learn why active listening is so important with these resources.
Active listening isn't as simple as not talking -- there's a bit more to it. These resources will give you a checklist for your next conversation.
If you're in a forward-facing position, like customer service, then active listening is even more important and can help to ensure good client relations. Here are a few resources that focus on listening for customer service.