Knock their Socks Off!

Once your mind is focused, it is time to deliver a greeting that knocks their socks off and keeps them coming back for more. Do I have your attention?

Check out the following articles that explain the power in a greeting and how a few simple techniques can add sizzle to any customer experience:

The next article offers tangible advice to enhance your engagement.

This article offers the following two Formulas to Improve Your Performance:

1. The 10-5-3 System for Acknowledging Customers (C ustomer Service Expert Formula #1)

Each number represents an interaction:

At 10 feet: Look up from what you are doing, and acknowledge the customer with direct eye contact and a nod.

At 5 feet: Smile, with your lips and eyes.

At 3 feet: Verbally greet the customer and offer a time-of-day greeting (“Good Morning”). Use a tone of voice appropriate to your work area or where you encounter the customer.

2* . The BUBL Method for unobtrusive in-person service* (Customer Service Expert Formula #2)

Here are the steps for the BUBL Method:

B: Begin immediately

U: Un-code the customer’s messages and pacing

B: Break your schedule

L: Leave room for more interaction

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Lastly, the article below details how you can utilize The Ritz-Carlton Perspective to deliver positive first impressions:

Reflections

The Ritz-Carlton article explains that one of your main goals is to make the customer feel wanted and valued. One way they say to do this is to call the customer by name (if possible) and with a smile.  How can you combine the 10-5-3 system and the BUBL methods learned above with this strategy to knock your customer's socks off?  What would you name your method?