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10: Manage Participant Behavior

It is your job as meeting leader to intervene on behaviors that derail meetings. It is your job to set the climate for engagement by encouraging productive behavior and discouraging unproductive behavior. Nothing thwarts engagement like letting bothersome behavior run rampant in your meeting. To make matters worse, allowing unproductive behaviors to go unchecked breeds more unproductive behaviors. For example, letting one participant dominate the conversation creates fertile ground for others to disengage, drop out, or disappear into their electronics. If you have ground rules, this is when you and others enforce them.

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