The entire customer experience is now driven by digital means. Many, if not all, customer interactions with your organization no longer involve a physical experience. Customers need ways to feel connected and respected by the business leaders and all other representatives within a company. Typically, business changes revolve around industry changes and business needs. In our current digital era, business changes revolve around the customers, leading the industry shifts. This means how their problems are realized and solved must also adapt.

This learning path is for everyone representing your organization. There are new expectations of digital customers. This path will help you meet those expectations by being proactive and offering a seamless multi-channel experience in real time.