When you answer the phone, do you pick it up on the first ring? Second? Maybe third? What do you say when you answer the phone? How do you greet someone? These questions, and more, are answered in the following resources.
Sometimes it's not what you say, it's how you say it.
If someone's calling you, they're doing it for a reason. Listen critically to determine what that purpose is.
Juggling several lines can be challenging, and sometimes, you've got to put a caller on hold.
The end of the call can be just as important as the beginning. Keeping it professional, while still personable, can be tricky.