The first step in resolving customer complaints is understanding the issue at hand. Learn to recognize customer disappointment and handle common customer service issues with these resources.
Recognising Customer Disappointment
How to Handle 8 Challenging Customer Service Scenarios
4 Steps From Customer Anger To Customer Loyalty: The Expert Customer Service Recovery Method
You Screwed Up, and You Have an Angry Customer. Now What?
A Big Mistake: Promising to Handle a Complaint, Then Letting It Slide
It takes a special skill set to be able to deal with people who are angry, disappointed, or frustrated. These resources will help you learn how to handle those tough situations.
Even when dealing with the most negative situations, it's important to stay positive - both in your outlook and in your language. Learn how to move past the negativity to create a friendlier and more customer-focused scenario.
Not all complaints are bad. In fact, many organizations see complaints as valuable feedback. Learn how to turn a negative into a positive learning opportunities with these resources.