One thing the mouse (Mickey, of course) has taught us all is that in order to reach new heights you have to create an experience. Customers will return time and time again to participate in the experience you create for them at your organization. Whichever level of leadership you are currently in or attempting to reach, the goal is always the same: build a culture of excellence where everyone feels valued in order to deliver world-class customer experiences. This path will help you navigate the shortest route to customer success.
Customers have more choices ever, with the result that most products and services are increasingly seen as commodities. So, in today’s market, what can an organization do to stand out from the crowd? Differentiating the experience your organization offers is the key to attracting and retaining customers – while driving bottom line results. More than ever customers are focused on value - what you can do that other organizations cannot or will not do. Customers want to know that you are focused on earning their ongoing loyalty.
In today’s competitive market, developing a service excellence strategy is an important part of any leader’s role. Beyond developing the strategy, however, there is the challenge of executing the plan. It’s in the execution that service excellence strategies become a reality or simply another “flavor-of-the-month” program.
Mangers, supervisors and self proclaimed office leaders are all aiming to deliver an experience to the client's served. Regardless of the explicit product offered, service is always the #1 feature of any business practice. The activities below will demonstrate why certain service goals fail and look at tangible tools you can implement immediately to make a personal connection that translates value to your clients.