Almost everyone can recall a not-so-good customer service experience. In these situations, you probably walked away feeling frustrated because your needs or expectations were not met. Do you know what differentiates "good" customer service from "bad" customer service? The answer is creative problem-solving.

The best customer service experts are usually master problem-solvers. These extraordinaires are able to intuit the customer's needs, identify the problem, and artfully find a solution. They are extremely perceptive and skilled at defusing high pressure situations when necessary.

The good news for business owners is that problem-solving is a learned skill set. By incorporating problem-solving skills into your customer service training program, you can dramatically improve efficiency and productivity. By the end of this path, you can employ problem-solving tools to improve customer service in your company.