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Live Events
  • How to Conduct an Effective Job Interview

    It can be as nerve-wracking to interview a job candidate as it is to be interviewed. These resources will help you navigate the interview process as an interviewer; topics covered include the general interview process, mistakes to avoid, and sample...

    • Path
    • Duration 2.2h
    • Rating 5.0
    • Beginner
  • Sales in Times of Uncertainty

    As a Sales Leader, you are responsible for generating the revenue to keep your organization running. That includes adjusting your strategy to meet the market, no matter how much uncertainty is on the horizon. Guessing about what you and your...

    • Path
    • Duration 1.2h
    • Rating 5.0
    • Intermediate
  • Learning How-To Train (Remotely)

    There are two areas you should consider when Training Remotely: best practices and technology. Knowing PowerPoint doesn't make you a great presenter. Your content and delivery does. The same applies to teaching remotely. This curated content is targeted to corporate...

    • Path
    • Duration 2.9h
    • Rating 5.0
    • Beginner
  • Steps to Creating a Customer-Centric Culture

    Customer service is not a department. It’s a philosophy to be embraced by every member of an organization, from the CEO to the most recently hired. The reason an organization can deliver good or bad customer service comes down to...

    • Path
    • Duration 2.1h
    • Rating 5.0
    • Beginner
  • Emotional Engagement: The Magic Ingredient In Any Customer Experience

    You suspect something is missing in your customer experiences but you aren’t sure what it is. You may be seeing trends like low social media response, few customers opening or reading your emails, low site traffic, or lower than expected...

    • Path
    • Duration 5.5h
    • Rating 5.0
    • Beginner
  • Creating and Delivering Digital Learning Experiences

    The objective of this path is to provide you effective steps to become more digitally savvy in the eLearning space. We will start reviewing simple solutions to transfer content into virtual sessions and moving into comprehensive options that offer to...

    • Path
    • Duration 2.5h
    • Rating 5.0
    • Beginner
  • Training Millennials? This Learning Guide can Help!

    According to the Pew Research Center, Millennials (born between 1982 and 2000) are America's largest demographic segment in the workforce. As more and more Millennials are entering the workplace, the way we train and learn new information must evolve to...

    • Path
    • Duration 1.2h
    • Rating 5.0
    • Beginner
  • How Customer Complaints Can Improve Business

    A customer presents a customer service agent with an issue. The customer service agent presents a solution to the customer. The customer is satisfied with the solution. What now? The customer is dissatisfied with the solution. What now? In...

    • Path
    • Duration 1.3h
    • Rating 5.0
    • Advanced
  • Toxic Relationships at Work: Signs, Help, and What To Do

    Think about all of the relationships in your life—coworkers, bosses, partners, friendships, family members, neighbors. Do any of these relationships leave you feeling drained, depleted, cautious, avoidant, on edge, nervous, anxious, guilty, or tense? You may be experiencing a toxic...

    • Path
    • Duration 1h
    • Rating 3.0
    • Beginner
  • Measuring Instructional Effectiveness

    Employee training is integral to the overall success of a business. Whether you are on-boarding new employees or enhancing the skills of existing ones, they need the tools to become aligned with your company culture and learn their new (or...

    • Path
    • Duration 1.2h
    • Advanced
  • The Power of Assessment!

    We all know that assessments can help our learners to understand where they are at and what they have to learn, while also helping us as learning designers to assess whether our content aligns with our learning outcomes. But how...

    • Path
    • Duration 57m
    • Rating 5.0
    • Intermediate