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  • Escalating Customer Grievances

    Don't you hate it when you have a complaint and the customer service agent you are speaking to won't escalate it? Or when they do refer your complaint to a manager and no one follows back up with you? Both...

    • Beginner
  • Want That Job? Here's How To Get It

    Finding a new job (or your first job) can seem like an exhaustive process, but we’ve got your back! Before you go furiously updating your resume and tailoring cover letters for every position you see, make sure you know what...

    • Beginner
  • Becoming A Connector

    It’s as simple as this: connection drives results. Networking, branding, communication, and even top notch ideas are only bits and pieces without human connection. Regardless of your goal, who you know and who knows you goes a long way. By...

    • Beginner
  • Working Remotely, Staying Connected

    Often images of working in your pajamas or running to your local shoppe for a mid-day cup of joe are conjured when someone says they 'work from home'. Thoughts of increased freedom and better visuals during our workday flood our...

    • 5.0
    • Beginner
  • How to Design Your Job Posting for the Ideal Candidate

    HELP WANTED! NOW HIRING! I WANT YOU! The days are long gone when job posts were very transparent and clear about who and what they wanted. Job ads are much more complicated now and your ideal candidate is sifting through...

    • Advanced
  • Stand Up to Bullying with Ian McKellen

    He is a cultural icon. His acting career spans almost six decades and a wide range of genres from Shakespearean and modern theatre to popular fantasy and science fiction. He is recognized worldwide for his performances as the King in...

    • 5.0
    • Beginner
  • LeaderSHIFT: Leadership Essentials for an Extraordinary Life

    Do you want an average life? Something ordinary, something unremarkable? Most people would answer those questions with a resounding “No!” And yet so many people live a life that is exactly that: average. Ordinary. John Maxwell, author and noted leadership...

    • Beginner
  • The Future of Soft Skills in a Digital Age

    The future of work is still human, at least for the next 10 or so years. How do you safeguard yourself and your most important method of survival? You develop your very human soft skills! Those skills we tucked in...

    • Beginner
  • Delegation Mistakes to Avoid

    You know how to delegate, but are you missing the mark when it comes to delegating effectively? Avoiding delegation mistakes can make the difference between a productive team and an unproductive one. Learning to avoid these pitfalls can be the...

    • Intermediate
  • How to Design a Successful Business Model

    Course PROVIDED BY DelftX Does your business need a make-over? Are you looking to create a new business model so you can get more out of your or your client’s company? Innovating a business model is key for a profitable...

    • Advanced
  • From Onboarding to Integration

    Was the information shared what I expected? Was it what I needed? Am I missing anything? Am I ready to begin? Am I clear on my roles and responsibilities? These are just a few questions new hires have when beginning...

    • Advanced
  • You're Hiring! Strategies to Find The Best Candidate

    With the right tools, you can become a job post design genius. All you need to know are a few tricks of the trade and be prepared to present your organization strategically and candidly. Advertising for open positions is a...

    • Beginner
  • Goal Setting Guide For Teams & Organizations

    “Our goals can only be reached through a vehicle of a plan, in which we must fervently believe, and upon which we must vigorously act. There is no other route to success.” — Pablo Picasso Goal setting is a very...

    • Beginner
  • Keeping Your Remote Team On Track

    Given the rise of video conferencing, the Slack app, virtual project management websites like Coschedule and Trello, remote working has never been easier or more convenient. Of course, it raises the question, who is it convenient for? Yes, you can...

    • Beginner
  • How to Be *Pretty Intense*

    When Danica Patrick decides to pursue her interests, passions, or dreams - she goes all in. From her racing career to entrepreneurship, fitness, and nutrition, the energy and intensity she brings to each pursuit pays off - but she'll be...

    • 5.0
    • Beginner
  • An Introduction to Customer Experience (CX)

    Customer experience (CX) is a driving force in every organization and has opened a whole new career path. What’s driving this movement is that how people and companies purchase goods and services has changed dramatically in the past ten years....

    • Beginner
  • Teamwork! Embracing Our Collective Ethos

    Why do some teams 'just click' and others seem to be such hard work? How do I engage with my team members when they are virtual or disconnected? These questions are very common for us to ask ourselves when we...

    • Beginner
  • Developing an Engaging Onboarding Program

    Let's be honest: starting a new job is scary, and meeting a new employee can be just as intimidating. On both sides, neither person is sure what they are getting into and each of them is paying attention to every...

    • Intermediate
  • Avoiding Scheduling Pitfalls

    You are always busy. Between juggling multiple project deadlines, conference calls, and meetings, you have a pretty full workload. We get it. For things to run most effectively, you need to schedule, maintain, and update appointments as efficiently as possible....

    • Beginner