Skip to main content

Browse

Featured

All Topics
13 results returned

Filter

Notice: Checking or unchecking a checkbox in this filter set will change the results list immediately.

Status
Duration
Difficulty
Live Events
  • Toxic Relationships at Work: Signs, Help, and What To Do

    Think about all of the relationships in your life—coworkers, bosses, partners, friendships, family members, neighbors. Do any of these relationships leave you feeling drained, depleted, cautious, avoidant, on edge, nervous, anxious, guilty, or tense? You may be experiencing a toxic...

    • Path
    • Duration 1h
    • Rating 1.0
    • Beginner
  • Data-Driven Recommendations for Training Improvement

    Most L&D specialists understand the importance of training programs and know that data can inform instruction but have no idea where to start. If you fall into this category, this path can definitely assist you. In this path, you will...

    • Path
    • Duration 1.4h
    • Advanced
  • The Story Behind a Product Demo

    Usually, we find ourselves in the receiving end of a product demonstration. This type of presentation can be stressing for the presenter as a lot of preparation is involved in the process. The customer expect a concise and meaningful...

    • Path
    • Duration 55m
    • Beginner
  • Customer Complaints – The Road to Success

    Managing complaints is considered to be one of the ‘magic moments’ of the overall customer experience and can have a bigger impact on the way people feel about a business than the quality of its products or services.

    • Path
    • Duration 1.2h
    • Rating 5.0
    • Advanced
  • Conducting a Training Gap Analysis

    The fun part about conducting a training gap analysis is that they provide you and your organization with so much needed information that you can repeat the process as many times as you need. Gap analysis can help you ensure...

    • Path
    • Duration 59m
    • Intermediate
  • Measuring Instructional Effectiveness

    Employee training is integral to the overall success of a business. Whether you are on-boarding new employees or enhancing the skills of existing ones, they need the tools to become aligned with your company culture and learn their new (or...

    • Path
    • Duration 1.2h
    • Advanced
  • How to Effectively Educate Your Customers On Your Offerings

    Are you aware how much your company relies on YOU to connect their products and services to their clients? In order to truly meet the needs of your customers, you must first educate them on your offerings.

    • Path
    • Duration 45m
    • Rating 5.0
    • Beginner
  • The Angry Customer: Your Greatest Opportunity to Shine!

    Having spent the better part of a decade (2011 - 2019) as a senior member of Yelp's leadership team, being on the receiving end of a frustrated client call was something we had no option but to get good at...

    • Path
    • Duration 35m
    • Rating 4.5
    • Beginner
  • Becoming a Successful Recruiter

    Welcome to HR Basics! The task of recruiting, training, and placing your first employee may be a little daunting but have no fear. The strategies included within this path will teach you best practices for recruiting and placing qualified personnel...

    • Path
    • Duration 55m
    • Beginner
  • Working With Subject Matter Experts

    This learning path will guide you through the process of engaging a SME, preparing for the interview, actively listening to their questions and responses, and providing feedback throughout the process and at the end of the project.

    • Path
    • Duration 43m
    • Beginner
  • The Power of Assessment!

    We all know that assessments can help our learners to understand where they are at and what they have to learn, while also helping us as learning designers to assess whether our content aligns with our learning outcomes. But how...

    • Path
    • Duration 57m
    • Rating 5.0
    • Intermediate
  • Leading a Team to Coordinate Events

    Picture this: You have been tasked with the responsibility to plan a company-wide training event. You're ready to roll up your sleeves and get to work but have no idea where to start. If that sounds like a scenario you're...

    • Path
    • Duration 1.5h
    • Rating 5.0
    • Intermediate