Skip to main content

Browse

Featured

Filter

Status
Duration
Difficulty
Live Events
  • Great Customer Service Begins With Creative Problem Solving

    Almost everyone can recall a not-so-good customer service experience. In these situations, you probably walked away feeling frustrated because your needs or expectations were not met. Do you know what differentiates "good" customer service from "bad" customer service? The answer...

    • Beginner
  • A Practical Approach to Improving Culture

    There has been a long-held myth in the business world that workplace culture is either too squishy or too complex to define and manage like other core business functions—and that is simply not true. In fact, culture is arguably one...

    • Intermediate
  • Attracting the Right Fit

    Wouldn't it be perfect if your job postings always attracted the right fit? If the ideal candidate was the first to apply and your work was done after just one day of your ad being active? What if there was...

    • Intermediate
  • Customer Experience Service Excellence

    Take ownership of the customer experience for internal and external customers. Every person within an organization contributes to positive or negative customer experiences. A single person can impact culture, life morale, innovate products, and create customer evangelists. How will you...

    • Beginner
  • The Power of Storytelling & Creativity with Ben Folds

    Being creative as a job - is a tough job. Singer/Songwriter/Producer/Photographer Ben Folds is the definition of creativity at work - he is, among others, a prolific musician, an Artistic Advisor to the National Symphony, an improvisational composer, a storyteller,...

    • Beginner
  • The Discipline of Delegation

    Relinquishing work sounds easy, but there's an art and science to delegating effectively. In this path, you'll learn more about the psychology behind delegation and how you can use it as an opportunity for development for your team.

    • Advanced
  • Escalating Customer Grievances

    Don't you hate it when you have a complaint and the customer service agent you are speaking to won't escalate it? Or when they do refer your complaint to a manager and no one follows back up with you? Both...

    • Beginner
  • Becoming A Connector

    It’s as simple as this: connection drives results. Networking, branding, communication, and even top notch ideas are only bits and pieces without human connection. Regardless of your goal, who you know and who knows you goes a long way. By...

    • Beginner
  • How to Design Your Job Posting for the Ideal Candidate

    HELP WANTED! NOW HIRING! I WANT YOU! The days are long gone when job posts were very transparent and clear about who and what they wanted. Job ads are much more complicated now and your ideal candidate is sifting through...

    • Advanced
  • Want That Job? Here's How To Get It

    Finding a new job (or your first job) can seem like an exhaustive process, but we’ve got your back! Before you go furiously updating your resume and tailoring cover letters for every position you see, make sure you know what...

    • Beginner
  • Working Remotely, Staying Connected

    Often images of working in your pajamas or running to your local shoppe for a mid-day cup of joe are conjured when someone says they 'work from home'. Thoughts of increased freedom and better visuals during our workday flood our...

    • Beginner
  • The Future of Soft Skills in a Digital Age

    The future of work is still human, at least for the next 10 or so years. How do you safeguard yourself and your most important method of survival? You develop your very human soft skills! Those skills we tucked in...

    • Beginner
  • LeaderSHIFT: Leadership Essentials for an Extraordinary Life

    Do you want an average life? Something ordinary, something unremarkable? Most people would answer those questions with a resounding “No!” And yet so many people live a life that is exactly that: average. Ordinary. John Maxwell, author and noted leadership...

    • Beginner
  • Stand Up to Bullying with Ian McKellen

    He is a cultural icon. His acting career spans almost six decades and a wide range of genres from Shakespearean and modern theatre to popular fantasy and science fiction. He is recognized worldwide for his performances as the King in...

    • 5.0
    • Beginner
  • Delegation Mistakes to Avoid

    You know how to delegate, but are you missing the mark when it comes to delegating effectively? Avoiding delegation mistakes can make the difference between a productive team and an unproductive one. Learning to avoid these pitfalls can be the...

    • Intermediate
  • From Onboarding to Integration

    Was the information shared what I expected? Was it what I needed? Am I missing anything? Am I ready to begin? Am I clear on my roles and responsibilities? These are just a few questions new hires have when beginning...

    • Advanced
  • Goal Setting Guide For Teams & Organizations

    “Our goals can only be reached through a vehicle of a plan, in which we must fervently believe, and upon which we must vigorously act. There is no other route to success.” — Pablo Picasso Goal setting is a very...

    • Beginner
  • You're Hiring! Strategies to Find The Best Candidate

    With the right tools, you can become a job post design genius. All you need to know are a few tricks of the trade and be prepared to present your organization strategically and candidly. Advertising for open positions is a...

    • Beginner
  • How to Be *Pretty Intense*

    When Danica Patrick decides to pursue her interests, passions, or dreams - she goes all in. From her racing career to entrepreneurship, fitness, and nutrition, the energy and intensity she brings to each pursuit pays off - but she'll be...

    • 5.0
    • Beginner
  • An Introduction to Customer Experience (CX)

    Customer experience (CX) is a driving force in every organization and has opened a whole new career path. What’s driving this movement is that how people and companies purchase goods and services has changed dramatically in the past ten years....

    • Beginner
  • Teamwork! Embracing Our Collective Ethos

    Why do some teams 'just click' and others seem to be such hard work? How do I engage with my team members when they are virtual or disconnected? These questions are very common for us to ask ourselves when we...

    • Beginner
  • Developing an Engaging Onboarding Program

    Let's be honest: starting a new job is scary, and meeting a new employee can be just as intimidating. On both sides, neither person is sure what they are getting into and each of them is paying attention to every...

    • Intermediate