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Live Events
  • How to Engage with Customers Remotely

    Transforming your customer experience completely to an online experience can be tricky. Winning By Design has helped hundreds of companies make the transition towards a remote workforce and decided to share their best practices on how to set up and...

    • Path
    • Duration 55m
    • Beginner
  • Creating A Social Media Content Strategy > From Start to Finish

    In today's world, social media marketing is one of the biggest tools for creating a strong brand. To do so, you need content that draws in your audience and creates a community amongst your potential customers. However, creating engaging and...

    • Path
    • Duration 2.1h
    • Beginner
  • Want Success in Business? You Need Strong Relationships to Get There

    No matter what happens with technology, business success ultimately comes down to your relationships – the strength of the ones you build and keep, and how you navigate the tricky ones. Learning how to create stronger, more productive relationships will...

    • Path
    • Duration 2.2h
    • Beginner
  • Structure Your Work-From-Home Day With This Morning Routine

    Wondering how to have a productive day while working from home? Start with a morning routine. How you start your morning will set the tone for the entire day. Learn why a morning routine is the best place to start...

    • Path
    • Duration 1.4h
    • Rating 5.0
    • Beginner
  • Negotiating Terms and Conditions like a Pro

    Whether you are a looking to sell or to buy a product or service, knowing how to effectively negotiate terms and conditions before entering into a business agreement is a crucial skill for success. Mastering this step in the dealmaking...

    • Path
    • Duration 52m
    • Advanced
  • Documentation: The New MVP of Sales

    You're already managing several moving parts as a Sales rep, why add more to your plate? The answer is simple; because you have to stay ahead of the curve at all times. One of the most efficient ways to do...

    • Path
    • Duration 38m
    • Beginner
  • Coordinating Special Events and Programs

    Event planning requires the coordination of many moving parts and people. You have to make sure you thought of everything before it happens and even after it happens. If that wasn't difficult enough, trainers for corporate and educational events also...

    • Path
    • Duration 52m
    • Beginner
  • Ensuring the Effectiveness of Learner Assessments

    The Learning & Development field has grown by leaps and bounds over the last decade. Learning Professionals have expanded their expertise and can now be seen in every facet of the business. Aligned with this expansion is the role of...

    • Path
    • Duration 44m
    • Intermediate
  • Your Sales Team + Trade Shows (Conferences) = Success!

    Trade association meetings, trade shows, and conferences are all (still) worthwhile endeavors for your organization, particularly the sales teams. Essentially, anywhere your brand can be seen by prospective clients with a clear ROI, it is worth it. Your organization can...

    • Path
    • Duration 45m
    • Beginner
  • Listen & Learn: How to Sell in New Markets

    After all of the research and market analysis, your organization decides to enter a new market. You know exactly what this means. You're up to bat. As a key member of the sales team, you have to now prepare to...

    • Path
    • Duration 38m
    • Beginner
  • How Customer Complaints Can Improve Business

    A customer presents a customer service agent with an issue. The customer service agent presents a solution to the customer. The customer is satisfied with the solution. What now? The customer is dissatisfied with the solution. What now? In...

    • Path
    • Duration 1.3h
    • Rating 5.0
    • Advanced
  • Toxic Relationships at Work: Signs, Help, and What To Do

    Think about all of the relationships in your life—coworkers, bosses, partners, friendships, family members, neighbors. Do any of these relationships leave you feeling drained, depleted, cautious, avoidant, on edge, nervous, anxious, guilty, or tense? You may be experiencing a toxic...

    • Path
    • Duration 1h
    • Rating 1.0
    • Beginner
  • Data-Driven Recommendations for Training Improvement

    Most L&D specialists understand the importance of training programs and know that data can inform instruction but have no idea where to start. If you fall into this category, this path can definitely assist you. In this path, you will...

    • Path
    • Duration 1.4h
    • Advanced
  • The Story Behind a Product Demo

    Usually, we find ourselves in the receiving end of a product demonstration. This type of presentation can be stressing for the presenter as a lot of preparation is involved in the process. The customer expect a concise and meaningful...

    • Path
    • Duration 55m
    • Beginner
  • Customer Complaints – The Road to Success

    Managing complaints is considered to be one of the ‘magic moments’ of the overall customer experience and can have a bigger impact on the way people feel about a business than the quality of its products or services.

    • Path
    • Duration 1.2h
    • Rating 5.0
    • Advanced
  • Conducting a Training Gap Analysis

    The fun part about conducting a training gap analysis is that they provide you and your organization with so much needed information that you can repeat the process as many times as you need. Gap analysis can help you ensure...

    • Path
    • Duration 59m
    • Intermediate
  • Measuring Instructional Effectiveness

    Employee training is integral to the overall success of a business. Whether you are on-boarding new employees or enhancing the skills of existing ones, they need the tools to become aligned with your company culture and learn their new (or...

    • Path
    • Duration 1.2h
    • Advanced
  • How to Effectively Educate Your Customers On Your Offerings

    Are you aware how much your company relies on YOU to connect their products and services to their clients? In order to truly meet the needs of your customers, you must first educate them on your offerings.

    • Path
    • Duration 45m
    • Rating 5.0
    • Beginner
  • The Angry Customer: Your Greatest Opportunity to Shine!

    Having spent the better part of a decade (2011 - 2019) as a senior member of Yelp's leadership team, being on the receiving end of a frustrated client call was something we had no option but to get good at...

    • Path
    • Duration 35m
    • Rating 4.7
    • Beginner