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  • Measuring Instructional Effectiveness

    Employee training is integral to the overall success of a business. Whether you are on-boarding new employees or enhancing the skills of existing ones, they need the tools to become aligned with your company culture and learn their new (or...

    Curated by Nia Grant
  • Toxic Relationships at Work: Signs, Help, and What To Do

    Think about all of the relationships in your life—coworkers, bosses, partners, friendships, family members, neighbors. Do any of these relationships leave you feeling drained, depleted, cautious, avoidant, on edge, nervous, anxious, guilty, or tense? You may be experiencing a toxic...

    Curated by Maki Moussavi
  • How Customer Complaints Can Improve Business

    A customer presents a customer service agent with an issue. The customer service agent presents a solution to the customer. The customer is satisfied with the solution. What now? The customer is dissatisfied with the solution. What now? In...

    Curated by Tiffany Calandra
  • Training Millennials? This Learning Guide can Help!

    According to the Pew Research Center, Millennials (born between 1982 and 2000) are America's largest demographic segment in the workforce. As more and more Millennials are entering the workplace, the way we train and learn new information must evolve to...

    Curated by Laetitia Samuel
  • Steps to Creating a Customer-Centric Culture

    Customer service is not a department. It’s a philosophy to be embraced by every member of an organization, from the CEO to the most recently hired. The reason an organization can deliver good or bad customer service comes down to...

    Curated by Shep Hyken
  • Learning How-To Train (Remotely)

    There are two areas you should consider when Training Remotely: best practices and technology. Knowing PowerPoint doesn't make you a great presenter. Your content and delivery does. The same applies to teaching remotely. This curated content is targeted to corporate...

    Curated by Vanessa Aller
  • How to Conduct an Effective Job Interview

    It can be as nerve-wracking to interview a job candidate as it is to be interviewed. These resources will help you navigate the interview process as an interviewer; topics covered include the general interview process, mistakes to avoid, and sample...

  • Sales in Times of Uncertainty

    As a Sales Leader, you are responsible for generating the revenue to keep your organization running. That includes adjusting your strategy to meet the market, no matter how much uncertainty is on the horizon. Guessing about what you and your...

    Curated by Kira Greer
  • Recognizing High-Potential Employees

    "Organizations with stronger leaders can show twice the revenue and twice the profit growth." according to SHL Talent Measurement. Your employees are valuable resources and assets for your organization. As such, they are one of the main determining factors for...

    Curated by Mi-na Park
  • How to Design a Successful Virtual Training Program

    Virtual training has given organizations the ability to provide employees with the knowledge and upskilling they need regardless of whether they sit across multiple office locations or work remote. While there are many benefits such as cutting down on travel...

    Curated by Kim McAvoy
  • How to Utilize Webinars For Remote Employees

    Due to the rise in the number of employees now working remotely, companies now must set up a form of communication in order to maintain training, productivity, and continuity with their employees. Many have turned to webinars in order to...

    Curated by Angela Lee
  • Create a Culture that Makes Employees Want to Stay

    Every organization wants the same thing: to have the kind of workplace culture that makes employees want to stick around. Unfortunately, developing this kind of culture is easier said than done. The resources in this path will help leaders understand...

    Curated by Jillian Cooper
  • Getting On the Online Training Train

    There is an increased focus on eLearning and online training as organizations and learning institutions are moving to keep up with the ever-changing times. This growth is a natural progression as advancements in technology propel distance education as a viable...

    Curated by Tameka Stewart
  • The Best Salespeople Are Magnetic (& Know The Rules)

    Magnetism is an invisible force that keeps things connected. This is a very basic definition of the word, but quite applicable when discussing the rules of Sales. Typically people are drawn to people for reasons they can't clearly explain. Whatever...

    Curated by Alysia Dumas
  • [Product] Knowledge is [Sales] Power

    "Knowledge is Power" is a well-known maxim that's been attributed to many scholars; but no matter the origin, the maxim holds true. Sales is a knowledge game - from products and company, to your customers and competition. The more you...

    Curated by Chris Baker
  • Essentials In Developing Commercial Relationships Remotely

    If you are working in a commercial customer-facing role like Account Executive, Account Manager, or Sales Development Rep it may be a challenge moving towards complete remote engagements. At Winning By Design, we decided to bundle our experience, and happily...

    Curated by Dan Smith
  • Moving Your Learning Online: Some Tips

    Hopefully, this learning path will help you when you need to switch from delivering learning in a face-to-face environment to an online experience. We can often assume that simply uploading our content to an online environment will do the job,...

    Curated by Janet Benson
  • Upgrade Your Communications Tool Belt

    When you boil it down, communication affects everything we do. Excellent communication is key to any successful endeavor. Poor communication can ruin even the most straightforward task. Boning up on communication skills is a no-brainer, but where do...

    Curated by Joss Ellison
  • Master the Art of Self-Confidence

    In order to achieve workplace success, personal satisfaction and personal achievement, competence is essential. But without confidence, competence will only take you so far. Lack of confidence and a low self-esteem are two of the major things that...

    Curated by Jillian Cooper
  • How to Host a Successful Virtual Event

    Online events are increasing in popularity as they are a great addition to the marketing strategy for various individual businesses and organizations. To create a successful and seamless event requires proper planning and execution. This path is created for you...

    Curated by Tameka Stewart
  • How To Transfer To Online Training Part 1

    The latest events made a lot of changes to the learning environment. Perhaps, time ago, you thought that someday you would create online learning solutions based on your classroom training, but nowadays, you should make a quick switch to digital...

    Curated by Eva Rashchupkina
  • The Secrets to Landing Your "Dream Job"

    Most of us want something more or better than what we have now. Work is typically the #1 thing many Americans report they are not fulfilled with and wish they could change. You don't have to be one of them....

    Curated by Laetitia Samuel
  • Open Doors & Close the Deal

    The begrudged sales call. You understand the fundamental principles behind selling, but you still dread the 'sales call'. There are several ways to manage a sales call, however, the 8 steps detailed below include the most succinct way you can...

    Curated by Laetitia Samuel
  • Launching Your e-Learning Program

    It's easy to buy an LMS, but it takes a good strategy to successfully launch e-learning for your users. These resources will help take you from an empty platform to a well-developed and engaging online learning program.

    Curated by Julia Huprich, PhD
  • How To Transfer To Online Training Part 2

    Welcome to Part 2 of the track How To Transfer To Online Training. This track will help trainers and learning managers who faced the problem of transferring courses and programs to the digital environment. It is recommended to begin with...

    Curated by Eva Rashchupkina
  • Product Demo: Selling Your Pitch To The Audience

    What happens after a product demo is given? Was it enticing enough to keep the client interested? These questions will be answered throughout this path. Usually, the following step after a product demo, or any type of presentation is...

    Curated by Lianet Falcon
  • The Secrets to Hiring Great Employees

    Hiring the wrong employee is a mistake that can cost your organization thousands of dollars in wasted productivity and salary costs. But how do you get it right? Here, experts share some of their tips, tricks, and secrets to success.

    Curated by Julia Huprich, PhD