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Steps to Creating a Customer-Centric Culture
Shep Hyken Forbes Leadership Weekly Column

How to Create a Customer-Centric Culture
The One Thing We Must Do to Create a Customer Focused Culture
Five Ways to Create a Customer Focused Mindset
Amazing Business Radio: How to Drive Value and Become Customer-Focused
The Secret To Happy Customers
Ten Ways to Create a Customer-Centric Culture

Sometimes Doing What's Best for Customers, Isn't Always Going to Make Them Happy
Culture Is About Philosophy, Not Policy
Amazing Business Radio: Why (and How) to Put Your Customers at the Center of Your Decisions
Leadership Sets the Tone for Company Culture
Amazing Business Radio: Aligning Your Organization to a Company-wide Culture

Shep Hyken Forbes Leadership Weekly Column
Amazing Business Radio Podcast: Customer Service Will Never Go Out of Style
The Cult of the Customer: Create an Amazing Customer Experience that Turns Satisfied Customers into Customer Evangelists!
Customer Service Blog

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Amazing Business Radio: Aligning Your Organization to a Company-wide Culture

Shep Hyken Forbes Leadership Weekly Column

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Amazing Business Radio Podcast: Customer Service Will Never Go Out of Style

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