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Creating a Customer-Focused Culture

Previous Activity

Do a Reality Check on your Customer Experience

Knowing and Doing

By Lisa Ford
Published Apr 9, 2016
Duration 2m
Difficulty Beginner
Average rating: 5.0 3 reviews

Knowing and Doing. I know what great customer service is but that doesn't mean it's executed everyday.

Next Activity

Essential Steps to Build a Customer-Centric Culture

Creating a Customer-Focused Culture

The Customer Experience

Do a Reality Check on your Customer Experience
Knowing and Doing
Essential Steps to Build a Customer-Centric Culture
How Hotels Create a WTF Customer Experience
Customer Love - It's in the Details

The Fundamentals and Processes

Focus on Fundamentals
Are You Processing Or Serving
Sameness Sucks!
Two kinds of loyalty
Roadblocks to a Customer Focused Culture

Engagement and Your Employees

Create a Customer Focused Culture
The 12 Fundamentals of Exceptional Customer Service
Engage to Outthink and Outserve
The Six Laws Of Customer Experience
What Great Managers Do to Engage Employees

Leadership Essentials

Execution Drives Customer Loyalty
The Leader Must Lead It
Why Customer Experience Programs Fail
Questions to Ask Customers When Creating a Word-of-Mouth Strategy (and How to Ask Them)
How to Create a Customer Oriented Culture: Clarity and Listening

Reviews

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