This learning path explores factors that can cause conflict in the workplace, best practices for addressing conflict when it arises, and the role you can play in resolving and/or utilizing conflict toward positive outcomes for yourself, your coworkers, and your organization.
Getting Interpersonal: Recognizing and Resolving Conflict
Interpersonal skills are key to successful relationships, in life and work. Explore the fundamentals of interpersonal skills, assess your current skills, and review research from Harvard University that proves just how much "people skills" matter.
Conflict in the workplace can be easy to spot when it erupts, but getting to the core of conflict and the root causes is not always so easy. The resources in this section introduce and define conflict while highlighting causes of conflict in the workplace .
Acknowledging conflict is crucial to maintaining a culture built on trust and communication - avoiding it only delays an inevitable breakdown in both. Learn how to tackle tough conflict when it rears it's head and productive ways to mediate confrontation between others. Follow up by assessing and acknowledging your own conflict style for even more insight.
Conflict in the workplace can prove productive...however, If left unacknowledged and/or unresolved, conflict can be far more destructive to workplace communication, collaboration, and culture. Discover techniques for resolving conflict, how to recognize - and resolve - common causes of conflict, and tools to help resolve conflict internally, externally, and personally.
Conflict in the workplace can prove productive...but you've got to know what you're doing! Learn how to use conflict as an energy source with experts CrisMarie Campbell and Susan Clarke and follow up by exploring the importance of meaningful conflict in your work and business relationships.