At Catcat, we can help you build the skills you need to be successful at your next customer education role. In this collection, we're focusing on a few key skills that have been identified as the most critical for success in this emerging field.
In Focus: Customer Education
Instructional Design & Delivery
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Tips and Resources for Instructor-Led Training
Before you can help others learn, it's important to keep a few things in mind: the ways that adults learn, the climate in which adults learn best, the methods of instruction that are the most effective, and the importance of evaluating the training...
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Developing Measurable Learning Objectives
Can you remember sitting in a training or class and the instructor is all over the place? Conversely, can you imagine leading a training or class and you have no sense of direction, helplessly hoping something sticks? Enter Learning Objectives....
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Conducting a Training Needs Assessment
Training has evolved from simply checking completion boxes to a more comprehensive way an organization can ensure their learners have the necessary skills to complete their job and showcase their potential. A 'Training Needs Assessment' is so valuab...
Communication
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Getting Interpersonal: Communication Skills
Interpersonal skills are the fundamental elements on which many other skills, in life and work, are built. This path introduces you to a basic, but crucially important, interpersonal skill - communication. Explore why interpersonal skills matter, what...
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Upgrade Your Communications Tool Belt
When you boil it down, communication affects everything we do. Excellent communication is key to any successful endeavor. Poor communication can ruin even the most straightforward task. Boning up on communication skills is a no-brainer, but where do...
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Mastering Your Next Presentation
Nervous in front of a crowd? Fidgety while speaking? Anxious about presenting in general? Never fear! These resources will help you plan, deliver, and evaluate your next presentation with ease and confidence.
Collaboration
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Getting Interpersonal: Building Relationships
The resources in this learning path focus on the importance of relationship building in developing and strengthening interpersonal skills. Learn to build, reinforce, and energize workplace relationships to the benefit of your career, coworkers, and...
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Improving Cross-Functional Collaboration
Cross functional collaboration happens when a group of people with different functional expertise, often from different departments, come together to work toward a common goal. While this type of teamwork can be rewarding and can result in impactful...
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Getting Interpersonal: Recognizing and Resolving Conflict
This learning path explores factors that can cause conflict in the workplace, best practices for addressing conflict when it arises, and the role you can play in resolving and/or utilizing conflict toward positive outcomes for yourself, your coworkers,...
Evaluating Instructional Impact
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Measuring Instructional Effectiveness
Employee training is integral to the overall success of a business. Whether you are on-boarding new employees or enhancing the skills of existing ones, they need the tools to become aligned with your company culture and learn their new (or improved) re...
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3 Essential Steps to Evaluate Any Training
You finished the training design. The trainer delivered the training. The learners enjoyed the learning experience and some of them described the training as "life-changing". Congratulations! Your hard work paid off. But wait, really? How can you prove...
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Data-Driven Recommendations for Training Improvement
Most L&D specialists understand the importance of training programs and know that data can inform instruction but have no idea where to start. If you fall into this category, this path can definitely assist you. In this path, you will learn best pra...
Management & Leadership
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Making the Transition to Management
Have you recently been promoted to a management role? Congratulations! After you take a moment to celebrate, dive into this path, which will help you understand your new role, avoid some common mistakes, and make a great first impression with your new...
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Become a Better Leader: Mastering Management Fundamentals
Most managers don’t perform the management responsibilities of their job unless there is a "special occasion": 1. Something goes wrong 2. More work has to be heaped onto an employee 3. Changes of course or new strategies have to be communicated ...
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How to Nail It As a New Leader
Making the jump to your first leadership job is one of the most stressful events in life. More than 87 percent of first-time leaders feel frustrated, anxious and uncertain about their new role. Frontline leaders lack confidence and effectiveness in...
Program/Project Management
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Define Your Next Project
Think of your Project Definition as the foundations of your project. As with a building, it doesn’t matter how robust the framework is nor how well you build the structure. If your foundations are not right, the building will fail. So, this is arguably...
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Set Goals for Your Project
Your project’s goals will define what you get – so they should state clearly and without ambiguity what you want. Or, more precisely, what the project’s sponsors and key stakeholders want. Your job as a project manager is to ensure that you can arti...
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Develop and Complete Your Project’s Deliverables
The implementation stage of your project is where you develop and complete your project’s deliverables. The stage is also commonly known as the Delivery Stage or Execution Stage. It’s where the rubber hits the road – you have a plan and now you nee...
Customer & Client Support
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Building Strong and Lasting Client Relationships
This path will help the learner implement practices and strategies to manage and maintain business relationships with customers, clients, partners, and prospects. At the end of the path, learners will be able to identify communication techniques to...
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An Introduction to Customer Experience (CX)
Customer experience (CX) is a driving force in every organization and has opened a whole new career path. What’s driving this movement is that how people and companies purchase goods and services has changed dramatically in the past ten years. The...
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Customer Experience Service Excellence
Take ownership of the customer experience for internal and external customers. Every person within an organization contributes to positive or negative customer experiences. A single person can impact culture, life morale, innovate products, and create...
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