One of the most common things I hear from business owners is this phrase: "People just can't communicate nowadays." What they typically mean is that people don't know how to have a face-to-face conversation, they use their smart phone too much, and they aren't considerate or thoughtful with their etiquette. But communication is not just one skill. It's multi-dimensional.

Effective communication encompasses interpersonal and listening skills, the ability to make good presentation, the ability to write a concise and clear email, handle conflict, and communicate across age and cultural differences, to name a few. A good communicator can navigate the many dimensions of communication and get their message delivered in a way that the receiver understands clearly.